SquareTrade Says iPhone X is 'Most Breakable iPhone Ever' as Glass Shatters in Series of Drop Tests

Apple says the iPhone X has the most durable glass ever used in a smartphone, with a strengthening layer that is 50 percent deeper, but a series of drop tests show that glass and concrete still don't play well together.

iphone x squaretrade
SquareTrade, a company that provides extended warranties for electronic devices, conducted several breakability tests on the iPhone X, and found that its glass back and lack of a home button make it "the most breakable iPhone ever."

Not only did the iPhone X's glass shatter when dropped on its front and back from a height of six feet, but the display also malfunctioned. Keep in mind that pocket height for most people is about three feet.


SquareTrade is naturally using the opportunity to push its two-year smartphone protection plan, which was recently reduced to $129 plus a $99 deductible for most claims, in the United States.

The plan covers cracked screens, liquid damage, battery failure, Lightning connector failure, and speaker failure. It doesn't cover loss or theft.

SquareTrade customers now have an in-home repair option with a lower $25 deductible to fix cracked screens. The service is currently available in more than 700 cities across the United States, with new cities added monthly.

A few YouTube channels also tested the iPhone X in extreme conditions to determine how durable and water resistant the device is.

EverythingApplePro placed the iPhone X in a 20-foot tube of water for 35 minutes without any signs of liquid damage occurring. He also put the iPhone X into a running washing machine, and the device still remained functional.


JerryRigEverything scratched the iPhone X with a utility knife, including the cameras, stainless steel frame, and rear Apple logo. He also tried to bend the device, without much success, and burn the display with a lighter.


While breakability tests are generally unscientific, the videos reveal that even the most durable glass in a smartphone isn't shatterproof.

Apple recently confirmed it will charge out-of-warranty rates of $279 for iPhone X screen repairs, and $549 for any other damage to the device, unless it is a manufacturing defect covered by Apple's standard one-year limited warranty.

There's also AppleCare+, an optional, premium warranty plan that extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage.

With AppleCare+ for iPhone X, the price of a repair would be the $199 upfront cost of the plan plus a $29 or $99 incidental fee.

applecare iphone x
If you shatter your iPhone X's screen once, for example, you would pay $279 out of warranty. With the upfront cost of AppleCare+ coupled with the screen repair incidental fee, you would pay $228.

If you shatter your iPhone X's back glass, having AppleCare+ is even more worthwhile. Apple's flat rate is $549 for this type of damage, while the upfront cost of AppleCare+ coupled with a $99 incidental fee totals $298.

All prices above are listed in U.S. dollars. AppleCare+ and Apple's out-of-warranty repair fees vary in other countries.

SquareTrade conducted breakability tests for the iPhone 8 and iPhone 8 Plus a few months ago with similar results. Both of the glass-bodied models shattered on all sides in every single drop test, including front and back drops at a distance of six feet, a 22-foot shot drop test, and a tumble test.

Top Rated Comments

acblue94 Avatar
45 months ago
Omg. It’s full of glass. Of course it will break. Is this actually news.
Score: 32 Votes (Like | Disagree)
TimUSCA Avatar
45 months ago
Is it a surprise to anyone that an electronics warranty company wants you to think your new phone will break just by breathing on it?

Of course it isn't as durable being made of glass, but Squaretrade will always make you feel like it's less durable than it really is.
Score: 32 Votes (Like | Disagree)
JaySoul Avatar
45 months ago
Once I had an X and it was a gas... Soon turned out had a heart of glass.
Score: 30 Votes (Like | Disagree)
Juan007 Avatar
45 months ago
This article is a biased hit piece, nobody drops their phone from 6 feet — not even Shaq! For the average user, a six foot drop means holding your phone ABOVE YOUR HEAD and dropping it! WTF!!!

For an encore they are going to drop the X out of an airplane?
Score: 25 Votes (Like | Disagree)
newyorksole Avatar
45 months ago
Lmaooo these stories kill me!

“Glass on the iPhone X can break.”

“Face ID can be fooled by an identical twin... Sometimes.”

“The notch actually isn’t as horrible as we all once thought.”

“Smudges can occur on the front AND back of this iPhone.”

Give me a damn break. All this nitpicking is sickening.
Score: 24 Votes (Like | Disagree)
840quadra Avatar
45 months ago
Not surprising that a company that sells warranty products, gives a device a low rating. No doubt the X is going to be on the fragile side (kind of obvious with Glass being on both sides), anyone who had an iPhone 4 or 4s has experience with this phenomenon.

Most of the flagship phones struggle with edge drops or full face drops to the ground. Not saying they are more fragile, but I have seen quite a few of the Samsung Edge phones with cracked screens within my group at work. Where only one of them ever cracked a screen on their older devices (S6 and such).
Score: 21 Votes (Like | Disagree)

Top Stories

samsung experience 1

Samsung's 'iTest' Lets You Try a Galaxy Device on Your iPhone

Thursday April 8, 2021 12:42 pm PDT by
Samsung has launched "iTest," an interactive website experience that's designed to allow iPhone users to test out Android on a Galaxy device, or "sample the other side," as Samsung puts it. Subscribe to the MacRumors YouTube channel for more videos. The iTest website is being advertised in New Zealand, according to a MacRumors reader who came across the feature. Visiting the iTest website on...
sonny 2021 ipad mini pro dummies

Leaked Dummy Units Show iPad Mini 6 With Thick Bezels and Home Button, New iPad Pro Models

Thursday April 8, 2021 2:11 am PDT by
Rumors suggest Apple will release refreshed versions of the iPad mini and iPad Pro models in the first half of this year, potentially as soon as this month, and a new leak today has provided us with a possible preview of what to expect in terms of the devices' overall design and camera prospects. Tech leaker and Apple blogger Sonny Dickson this morning shared images on Twitter showing dummy ...
fake airpods 3

Counterfeit 'AirPods 3' Hit the Market Prior to Official Announcement

Friday April 9, 2021 2:45 am PDT by
Apple is expected to launch the third iteration of AirPods in the third quarter of this year. Rumors and reports suggest the new AirPods will feature an updated design more in line with the AirPods Pro, but lacking in "Pro" features such as active noise cancellation. Despite AirPods 3 not yet being officially announced by Apple, counterfeit products of the unreleased earbuds have already hit ...
iMessage Android featured

Apple's Rationale for Not Bringing iMessage to Android Revealed in Legal Documents

Friday April 9, 2021 2:22 am PDT by
It's no secret that Apple sees iMessage as a big enough selling point to keep the service exclusive to Apple devices, however new court filings submitted by Epic Games in its ongoing lawsuit with the company reveal just how Apple executives have rationalized their decision not to develop a version of iMessage for Android. Apple clearly recognizes the power that iMessage has to keep users...
nba tracking prompt orange

Two-Thirds of iPhone Users Expected to Block Ad Tracking

Friday April 9, 2021 7:19 am PDT by
As many as 68 percent of iPhone users are expected to deny advertisers permission to track them thanks to Apple's App Tracking Transparency feature, in what is beginning to look like a significant blow to the advertising industry (via AdWeek). With the launch of iOS 14.5, apps will have to receive explicit user permission before accessing an iPhone's advertising identifier or IDFA, which is...
iPhone 13 Battery Life Feature

DigiTimes: iPhone 13 Pro Models to Feature 120Hz ProMotion Refresh Rate and 15-20% Less Power Consumption

Friday April 9, 2021 12:52 am PDT by
The two premium "Pro" models of the upcoming iPhone 13 lineup will be equipped with a low-power LTPO display, enabling the iPhones to have a 120Hz refresh rate, according to industry sources cited by Taiwanese publication DigiTimes. According to today's paywalled report, Apple suppliers Samsung and LG Display are in the process of converting parts of their production capacity to produce LTPO ...
ehric

iPhone 12 Mini Missing From Top 5 Best Selling Smartphone List of January 2021

Friday April 9, 2021 4:58 am PDT by
According to market data compiled by Counterpoint Research, Apple's smallest iPhone since the 2016 iPhone SE, the iPhone 12 mini, struggled to obtain a spot in the top five list of best-selling smartphones in January of this year. According to the market data, the iPhone 12 mini came in eighth place for the best-selling smartphone worldwide in the first month of the year. However, the iPhone ...
Top Stories 56 Feature

Top Stories: 'Find My' Expansion, iPhone 13 Pro Mockup, Largest-Ever iMac?

Saturday April 10, 2021 6:00 am PDT by
Apple's AirTags may still be nowhere to be seen nearly two years after signs of them were first discovered, but Apple this week launched its Find My network accessory program that will let third-party devices integrate with the Find My app on Apple's platforms to make it easy to keep track of your items. This week also saw fresh rumors about the upcoming "iPhone 13" and new iMacs, while...
fortnite apple featured

Epic's Case Against Apple in Australia Might Be Over

Friday April 9, 2021 12:21 pm PDT by
Epic Games and Apple are involved in a highly public lawsuit in the United States, but Epic has also sued Apple in other countries, including Australia, in an attempt to boost its chances of getting a favorable ruling. Things aren't quite going Epic's way, however, as the justice overseeing the case today decided that he's going to let the two companies battle it out in the United States. ...
Apple TV Ray Light Teal Film

Apple Wants to Draw Subscribers to Apple TV+ With More Feature Films

Friday April 9, 2021 10:27 am PDT by
Apple is ramping up its efforts to produce feature films, according to a new report from The Information. Apple has a limited number of high profile films already, including "Palmer," "Cherry," and "Greyhound," and sees it as a way to draw more people into Apple TV+. Apple has been telling studio executives that it is aiming to do more than 10 to 12 original movies per year for Apple TV+,...