SquareTrade Says iPhone X is 'Most Breakable iPhone Ever' as Glass Shatters in Series of Drop Tests

Apple says the iPhone X has the most durable glass ever used in a smartphone, with a strengthening layer that is 50 percent deeper, but a series of drop tests show that glass and concrete still don't play well together.

iphone x squaretrade
SquareTrade, a company that provides extended warranties for electronic devices, conducted several breakability tests on the iPhone X, and found that its glass back and lack of a home button make it "the most breakable iPhone ever."

Not only did the iPhone X's glass shatter when dropped on its front and back from a height of six feet, but the display also malfunctioned. Keep in mind that pocket height for most people is about three feet.


SquareTrade is naturally using the opportunity to push its two-year smartphone protection plan, which was recently reduced to $129 plus a $99 deductible for most claims, in the United States.

The plan covers cracked screens, liquid damage, battery failure, Lightning connector failure, and speaker failure. It doesn't cover loss or theft.

SquareTrade customers now have an in-home repair option with a lower $25 deductible to fix cracked screens. The service is currently available in more than 700 cities across the United States, with new cities added monthly.

A few YouTube channels also tested the iPhone X in extreme conditions to determine how durable and water resistant the device is.

EverythingApplePro placed the iPhone X in a 20-foot tube of water for 35 minutes without any signs of liquid damage occurring. He also put the iPhone X into a running washing machine, and the device still remained functional.


JerryRigEverything scratched the iPhone X with a utility knife, including the cameras, stainless steel frame, and rear Apple logo. He also tried to bend the device, without much success, and burn the display with a lighter.


While breakability tests are generally unscientific, the videos reveal that even the most durable glass in a smartphone isn't shatterproof.

Apple recently confirmed it will charge out-of-warranty rates of $279 for iPhone X screen repairs, and $549 for any other damage to the device, unless it is a manufacturing defect covered by Apple's standard one-year limited warranty.

There's also AppleCare+, an optional, premium warranty plan that extends an iPhone's warranty coverage to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage.

With AppleCare+ for iPhone X, the price of a repair would be the $199 upfront cost of the plan plus a $29 or $99 incidental fee.

applecare iphone x
If you shatter your iPhone X's screen once, for example, you would pay $279 out of warranty. With the upfront cost of AppleCare+ coupled with the screen repair incidental fee, you would pay $228.

If you shatter your iPhone X's back glass, having AppleCare+ is even more worthwhile. Apple's flat rate is $549 for this type of damage, while the upfront cost of AppleCare+ coupled with a $99 incidental fee totals $298.

All prices above are listed in U.S. dollars. AppleCare+ and Apple's out-of-warranty repair fees vary in other countries.

SquareTrade conducted breakability tests for the iPhone 8 and iPhone 8 Plus a few months ago with similar results. Both of the glass-bodied models shattered on all sides in every single drop test, including front and back drops at a distance of six feet, a 22-foot shot drop test, and a tumble test.

Related Forum: iPhone

Top Rated Comments

acblue94 Avatar
47 months ago
Omg. It’s full of glass. Of course it will break. Is this actually news.
Score: 32 Votes (Like | Disagree)
TimUSCA Avatar
47 months ago
Is it a surprise to anyone that an electronics warranty company wants you to think your new phone will break just by breathing on it?

Of course it isn't as durable being made of glass, but Squaretrade will always make you feel like it's less durable than it really is.
Score: 32 Votes (Like | Disagree)
JaySoul Avatar
47 months ago
Once I had an X and it was a gas... Soon turned out had a heart of glass.
Score: 30 Votes (Like | Disagree)
Juan007 Avatar
47 months ago
This article is a biased hit piece, nobody drops their phone from 6 feet — not even Shaq! For the average user, a six foot drop means holding your phone ABOVE YOUR HEAD and dropping it! WTF!!!

For an encore they are going to drop the X out of an airplane?
Score: 25 Votes (Like | Disagree)
newyorksole Avatar
47 months ago
Lmaooo these stories kill me!

“Glass on the iPhone X can break.”

“Face ID can be fooled by an identical twin... Sometimes.”

“The notch actually isn’t as horrible as we all once thought.”

“Smudges can occur on the front AND back of this iPhone.”

Give me a damn break. All this nitpicking is sickening.
Score: 24 Votes (Like | Disagree)
840quadra Avatar
47 months ago
Not surprising that a company that sells warranty products, gives a device a low rating. No doubt the X is going to be on the fragile side (kind of obvious with Glass being on both sides), anyone who had an iPhone 4 or 4s has experience with this phenomenon.

Most of the flagship phones struggle with edge drops or full face drops to the ground. Not saying they are more fragile, but I have seen quite a few of the Samsung Edge phones with cracked screens within my group at work. Where only one of them ever cracked a screen on their older devices (S6 and such).
Score: 21 Votes (Like | Disagree)

Top Stories

apple watch 6s 202009

Bloomberg: Apple Watch Series 7 to Feature Thinner Screen Bezels, Faster Processor, and Updated Ultra Wideband Tech

Monday June 14, 2021 3:41 am PDT by
This year's Apple Watch Series 7 is likely to have thinner display bezels and use a new lamination technique that brings the display closer to the front cover, according to Bloomberg's Mark Gurman. From the report: The Cupertino, California-based tech giant is planning to refresh the line this year -- with a model likely dubbed the Apple Watch Series 7 -- by adding a faster processor,...
m1 imac back

Some M1 iMac Models Shipping With Crooked Mountings

Monday June 14, 2021 12:50 pm PDT by
Some M1 iMacs appear to have a manufacturing defect that causes the display to be mounted on the stand in a way that's not perfectly aligned, leading to a crooked display. YouTuber iPhonedo over the weekend published a review of the M1 iMac, and he found that his machine appeared to be tilted on one side, a mounting disparity that was visibly noticeable and proved with a ruler. Another...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
16 inch macbook pro m2 render

When Can We Expect the Redesigned MacBook Pros Now?

Wednesday June 16, 2021 7:11 am PDT by
With no sign of redesigned MacBook Pro models at this year's WWDC, when can customers expect the much-anticipated new models to launch? A number of reports, including investor notes from Morgan Stanley and Wedbush analysts, claimed that new MacBook Pro models would be coming during this year's WWDC. This did not happen, much to the disappointment of MacBook Pro fans, who have been...
apple new iphone case colors

Apple Releases New Sunflower, Cloud Blue and Electric Orange iPhone 12 Cases

Monday June 14, 2021 11:12 am PDT by
Apple today released silicone iPhone cases for the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini in a series of new colors that include sunflower, cloud blue, and electric orange. Sunflower is a bright yellow shade, cloud blue is a soft, light blue, and electric orange is a bright orange that's darker than the kumquat color and more orange than pink citrus. The new cases are priced starting...
ipad iphone duo ios 12

Apple Releases iOS and iPadOS 12.5.4 Security Fix for Older iPhones and iPads

Monday June 14, 2021 10:15 am PDT by
Apple today released new iOS and iPadOS 12.5.4 updates, with the new software aimed at older devices that are unable to run the iOS 14 update that's available on modern devices. The iOS and iPadOS 12.5.4 updates can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software...
files app ipados 15

iPadOS 15: Files App Gains NTFS Support, Progress Indicator, and More

Tuesday June 15, 2021 3:41 am PDT by
Apple in iPadOS 15 has added the ability to access NTFS-formatted media from within the Files app. The additional support for the Windows-related format, first discovered by YouTuber Steven Fjordstrøm, is read-only, so like on macOS you can't modify files stored on NTFS devices, but you can at least copy any data on them for working on elsewhere on your iPad. The Files app has also gotten a...
maxresdefault

Apple CEO Tim Cook: Sideloading Apps Would 'Destroy the Security' of the iPhone

Wednesday June 16, 2021 10:49 am PDT by
Apple CEO Tim Cook this morning participated in a virtual interview at the VivaTech conference, which is described as Europe's biggest startup and tech event. Cook was interviewed by Guillaume Lacroix, CEO and founder of Brut, a media company that creates short-form video content. Much of the discussion centered on privacy, as it often does in interviews that Cook participates in. He...
maxresdefault

Demo: Check Out AirPlay 2 on a Mac in macOS Monterey

Tuesday June 15, 2021 11:57 am PDT by
With macOS Monterey, Apple has introduced expanded AirPlay 2 support, so you can AirPlay content from an iPhone, iPad, or even another Mac to your main Mac. We thought we'd do a quick demo of this handy new feature in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. With AirPlay to Mac, you can extend or mirror an Apple device's display to a Mac, and since ...
nomad airtag wallet card 2

Nomad's Latest Accessory Makes It Easier to Put an AirTag in Your Wallet

Monday June 14, 2021 12:00 pm PDT by
Nomad, known for its range of accessories designed for Apple devices, today announced the Card for AirTag, which is designed to make it easier for an AirTag to fit inside a wallet for tracking purposes. With Card for AirTag, an AirTag fits inside the middle of a card-shaped holder that's then meant to fit inside of a wallet. According to Nomad, the design offers a smooth, uniform shape that...