Users Find Some New MacBook Pros Suffer From Major Graphics Issues

Since new MacBook Pro models launched last month, an increasing number of early adopters have reported serious graphics issues on Apple's latest notebooks. The glitches and other problems appear to be most prevalent on built-to-order 15-inch models, but standard 13-inch and 15-inch configurations are also affected.

MacRumors reader Jan Becker, for example, said the graphics began to glitch on his new high-end 15-inch MacBook Pro, equipped with built-to-order AMD Radeon Pro 460 graphics, while transcoding video with Adobe Media Encoder in Premiere Pro. The notebook subsequently crashed.


Becker claims when he took his MacBook Pro to an Apple retail store to be replaced, an employee said the graphics issues are likely a hardware problem. He later claimed he received a phone call from Apple's headquarters in Cupertino, California, where it allegedly has a team of engineers looking into the issues.

Apple called me from Cupertino. They put together a group of engineers to get to the root of this. I re-created the incident while I was on the phone with them and sent them the log files of the crash. They also want to "capture" my MacBook Pro with all the files on it to investigate more.

The most common symptoms reported by users include brightly colored flickering, full-screen checkerboard patterns, screen tearing, and other visual artifacts. Affected systems may subsequently experience unresponsiveness or a kernel panic, sometimes resulting in the MacBook Pro crashing.

2016-macbook-pro-glitching

15-inch MacBook Pro with AMD Radeon Pro 460 graphics with full-screen visual artifacts

The high-end 15-inch MacBook Pro with Touch Bar and built-to-order AMD Radeon Pro 460 graphics appears to be most commonly afflicted, but several users have reported similar issues on 15-inch models equipped with standard AMD Radeon Pro 450 or AMD Radeon Pro 455 GPUs as well.

MacRumors reader Jayselle recorded his 15-inch MacBook Pro with AMD Radeon Pro 455 graphics flickering while connected to two external LG displays.


It is not entirely clear if the issues are a hardware or software problem. The graphics appear to act up most when users are completing intensive tasks, such as transcoding video with Adobe Media Encoder, syncing large photo libraries with Photos, or using other Adobe apps such as Photoshop and Lightroom.

It would initially seem the issue is limited to 15-inch MacBook Pro models with dedicated AMD graphics, but there are a few isolated reports of graphics issues on 13-inch models with integrated Intel Iris 540 and Intel Iris 550 graphics — including the new 13-inch MacBook Pro with a standard row of function keys.


User complaints extend to the Apple Support Communities and other MacRumors discussion topics, indicating the graphics issues are rather widespread, but not all users are affected. Some speculate the latest macOS Sierra beta may fix the issues, but evidence remains anecdotal.

Separately, a number of users are reporting brief glitches during the boot up process on new MacBook Pro models, particularly along the bottom of the screen. It appears this issue is related to FileVault 2 startup disk encryption, as the glitches go away for many of these users once the feature is disabled.

checkered-mbp
As insurance, Apple's extended holiday return policy is currently in effect. MacBook Pros purchased or delivered between November 10 and December 25 are eligible for return until January 8, 2017 in the United States, Australia, Canada, United Kingdom, France, Spain, Germany, and select other countries.

Select 2011-2013 MacBook Pro models have exhibited similar graphics issues in the past, including distorted video, no video, or unexpected system restarts. Apple accordingly launched a Repair Extension Program offering free repairs and refunds, but not before facing a class action lawsuit over the matter.

Apple appears to be aware of and is investigating these latest graphics issues, but it has yet to publicly comment on the matter. Apple been actively exchanging MacBook Pros for affected customers, according to users. Schedule a Genius Bar appointment or contact Apple Support to facilitate this process.

Related Forum: MacBook Pro

Top Rated Comments

gertruded Avatar
76 months ago
The news just gets worse and worse.

There is something very wrong inside Apple.
Score: 153 Votes (Like | Disagree)
Larry-K Avatar
76 months ago
Time to put some of that watchband R&D into GPUs.
Score: 117 Votes (Like | Disagree)
Schwyz Avatar
76 months ago
Quality control has flown out the window.
Score: 88 Votes (Like | Disagree)
trifid Avatar
76 months ago
Someone at Apple forgot that people still use macs for pro work and didn't test them properly.
Score: 79 Votes (Like | Disagree)
azpekt Avatar
76 months ago
Oh, rMBP with flaky dGPU? How unexpected!
Score: 75 Votes (Like | Disagree)
jayducharme Avatar
76 months ago
"It just works."
"You're viewing it wrong."
"Courage."
"This is the best display we've ever made in a MacBook."

Which others have I forgotten?
Score: 74 Votes (Like | Disagree)

Popular Stories

apple watch ultra deuglify 1

Apple Watch Ultra User Mods Titanium Casing to 'Deuglify' Design

Tuesday September 27, 2022 8:05 am PDT by
An Apple Watch Ultra user has modified their new device's casing to add a brushed finish and remove the orange color of the Action Button in an effort to make it more visually appealing. The Apple Watch Ultra offers the first complete redesign of the Apple Watch since the product line's announcement in 2014, and while the design has been met with praise from many users, some have criticized...
Dark Sky App Featured

Dark Sky Removed From iOS App Store Ahead of Upcoming Shutdown

Wednesday September 28, 2022 4:27 pm PDT by
The Dark Sky weather app that's owned by Apple is no longer available for download in the U.S. App Store, suggesting that it has been removed ahead of schedule. Apple acquired Dark Sky back in March 2020 and has since incorporated elements of the app into the Weather app available on the iPhone (and soon, the iPad). Dark Sky remained available for purchase as a standalone weather app...
iphone 14 pro max vs 13 max 2

Camera Comparison: iPhone 14 Pro Max vs. iPhone 13 Pro Max

Thursday September 29, 2022 7:44 am PDT by
The iPhone 14 Pro and Pro Max introduce some major improvements in camera technology, adding a 48-megapixel lens and low-light improvements across all lenses with the new Photonic Engine. We've spent the last week working on an in-depth comparison that pits the new iPhone 14 Pro Max against the prior-generation iPhone 13 Pro Max to see just how much better the iPhone 14 Pro Max can be. Subscrib ...
apple watch ultra hammer test

YouTuber Tests Apple Watch Ultra Durability With a Hammer: Table Breaks Before the Watch

Sunday September 25, 2022 2:27 pm PDT by
A YouTuber has put Apple's claims for the durability of the Apple Watch Ultra to the test by putting it up against a drop test, a jar of nails, and repeated hits with a hammer to test the sapphire crystal protecting the display. TechRax, a channel popular for testing the durability of products, first tested the Apple Watch Ultra by dropping it from around four feet high. The Apple Watch...
tony blevins car

Apple Procurement VP Departs Company After Vulgar TikTok Comment

Thursday September 29, 2022 12:38 pm PDT by
Tony Blevins, Apple's vice president of procurement, is set to depart the company after he made a crude comment about his profession in a recent TikTok video, reports Bloomberg. Blevins was in a video by TikTok creator Daniel Mac, who was doing a series on the jobs of people he spotted with expensive cars. After seeing Blevins in an expensive Mercedes-Benz SLR McLaren, Mac asked Blevins what ...
iPhone 14 Pros in Hand Black Background Feature

Verizon iPhone 14 Pro Customers Reporting Cellular Connection Issues

Monday September 26, 2022 6:23 am PDT by
iPhone 14 Pro customers on the Verizon network in the U.S. are reporting issues with slow and unreliable 5G cellular connections and calls randomly dropping. Several threads on Reddit (1,2,3) and the MacRumors forums chronicle issues faced by Verizon customers and Apple's latest iPhone. According to user reports, signal strength on the iPhone 14 Pro is unreliable and weak, while other...
iPhone 15 to Switch From Lightning to USB C in 2023 feature sans arrow

Kuo: iPhone 14 Pro Max Popularity Could Lead to More Differentiation Between iPhone 15 Pro and iPhone 15 Pro Max

Wednesday September 28, 2022 10:22 am PDT by
Apple has seen high demand for the 6.7-inch iPhone 14 Pro Max, which could lead the company to further differentiate the next-generation iPhone 15 Pro and Pro Max, according to Apple analyst Ming-Chi Kuo. Apple could add exclusive features to the iPhone 15 Pro Max in an effort to encourage more people to purchase the larger and more expensive device. Kuo last week said that Apple asked...
iPhone 14 Pro Sports Scores Dynamic Island

iPhone 14 Pro Features Live Sports Scores in Dynamic Island on iOS 16.1

Monday September 26, 2022 7:52 am PDT by
Earlier this month, Apple announced that iOS 16.1 will enable a new Live Activities feature that allows iPhone users to stay on top of things that are happening in real time, such as a sports game or a food delivery order, right from the Lock Screen. On the iPhone 14 Pro and Pro Max, Live Activities also integrate with the Dynamic Island. Premier League match in Dynamic Island via Paul Bradford ...
iOS 16

Everything New in the Latest iOS 16.1 and iPadOS 16.1 Betas: Stage Manager Expansion, Wallpaper Tweaks and More

Tuesday September 27, 2022 11:36 am PDT by
Apple today released new betas of iOS 16.1 and iPadOS 16.1 to developers, tweaking some of the functionality that's been introduced in prior betas and in the case of iPadOS 16.1, adding a major new feature to Stage Manager. We've rounded up everything new in both betas below. Wallpaper Updates Apple has updated the Wallpaper section of the Settings app to allow users to swap between...
General iOS 16 Feature Yellow

Some iOS 16 Users Continue to Face Unaddressed Bugs and Battery Drain Two Weeks After Launch

Monday September 26, 2022 7:34 am PDT by
Today marks exactly two weeks since Apple released iOS 16 to the public. Besides the personalized Lock Screen, major changes in Messages, and new features in Maps, the update has also seen its fair share of bugs, performance problems, battery drain, and more. After major iOS updates, it's normal for some users to report having issues with the new update, but such reports usually subside in...