Users Find Some New MacBook Pros Suffer From Major Graphics Issues

Since new MacBook Pro models launched last month, an increasing number of early adopters have reported serious graphics issues on Apple's latest notebooks. The glitches and other problems appear to be most prevalent on built-to-order 15-inch models, but standard 13-inch and 15-inch configurations are also affected.

MacRumors reader Jan Becker, for example, said the graphics began to glitch on his new high-end 15-inch MacBook Pro, equipped with built-to-order AMD Radeon Pro 460 graphics, while transcoding video with Adobe Media Encoder in Premiere Pro. The notebook subsequently crashed.


Becker claims when he took his MacBook Pro to an Apple retail store to be replaced, an employee said the graphics issues are likely a hardware problem. He later claimed he received a phone call from Apple's headquarters in Cupertino, California, where it allegedly has a team of engineers looking into the issues.

Apple called me from Cupertino. They put together a group of engineers to get to the root of this. I re-created the incident while I was on the phone with them and sent them the log files of the crash. They also want to "capture" my MacBook Pro with all the files on it to investigate more.

The most common symptoms reported by users include brightly colored flickering, full-screen checkerboard patterns, screen tearing, and other visual artifacts. Affected systems may subsequently experience unresponsiveness or a kernel panic, sometimes resulting in the MacBook Pro crashing.

2016-macbook-pro-glitching

15-inch MacBook Pro with AMD Radeon Pro 460 graphics with full-screen visual artifacts

The high-end 15-inch MacBook Pro with Touch Bar and built-to-order AMD Radeon Pro 460 graphics appears to be most commonly afflicted, but several users have reported similar issues on 15-inch models equipped with standard AMD Radeon Pro 450 or AMD Radeon Pro 455 GPUs as well.

MacRumors reader Jayselle recorded his 15-inch MacBook Pro with AMD Radeon Pro 455 graphics flickering while connected to two external LG displays.


It is not entirely clear if the issues are a hardware or software problem. The graphics appear to act up most when users are completing intensive tasks, such as transcoding video with Adobe Media Encoder, syncing large photo libraries with Photos, or using other Adobe apps such as Photoshop and Lightroom.

It would initially seem the issue is limited to 15-inch MacBook Pro models with dedicated AMD graphics, but there are a few isolated reports of graphics issues on 13-inch models with integrated Intel Iris 540 and Intel Iris 550 graphics — including the new 13-inch MacBook Pro with a standard row of function keys.


User complaints extend to the Apple Support Communities and other MacRumors discussion topics, indicating the graphics issues are rather widespread, but not all users are affected. Some speculate the latest macOS Sierra beta may fix the issues, but evidence remains anecdotal.

Separately, a number of users are reporting brief glitches during the boot up process on new MacBook Pro models, particularly along the bottom of the screen. It appears this issue is related to FileVault 2 startup disk encryption, as the glitches go away for many of these users once the feature is disabled.

checkered-mbp
As insurance, Apple's extended holiday return policy is currently in effect. MacBook Pros purchased or delivered between November 10 and December 25 are eligible for return until January 8, 2017 in the United States, Australia, Canada, United Kingdom, France, Spain, Germany, and select other countries.

Select 2011-2013 MacBook Pro models have exhibited similar graphics issues in the past, including distorted video, no video, or unexpected system restarts. Apple accordingly launched a Repair Extension Program offering free repairs and refunds, but not before facing a class action lawsuit over the matter.

Apple appears to be aware of and is investigating these latest graphics issues, but it has yet to publicly comment on the matter. Apple been actively exchanging MacBook Pros for affected customers, according to users. Schedule a Genius Bar appointment or contact Apple Support to facilitate this process.

Related Roundups: MacBook Pro 13", MacBook Pro 16"

Top Rated Comments

gertruded Avatar
55 months ago
The news just gets worse and worse.

There is something very wrong inside Apple.
Score: 153 Votes (Like | Disagree)
Larry-K Avatar
55 months ago
Time to put some of that watchband R&D into GPUs.
Score: 117 Votes (Like | Disagree)
Schwyz Avatar
55 months ago
Quality control has flown out the window.
Score: 88 Votes (Like | Disagree)
trifid Avatar
55 months ago
Someone at Apple forgot that people still use macs for pro work and didn't test them properly.
Score: 79 Votes (Like | Disagree)
azpekt Avatar
55 months ago
Oh, rMBP with flaky dGPU? How unexpected!
Score: 75 Votes (Like | Disagree)
jayducharme Avatar
55 months ago
"It just works."
"You're viewing it wrong."
"Courage."
"This is the best display we've ever made in a MacBook."

Which others have I forgotten?
Score: 74 Votes (Like | Disagree)

Top Stories

2021 mbp sd slot feature2

Kuo: New MacBook Pro Models With HDMI Port and SD Card Reader to Launch Later This Year

Monday February 22, 2021 8:52 pm PST by
Apple plans to release two new MacBook Pro models equipped with an HDMI port and SD card reader in the second half of 2021, according to analyst Ming-Chi Kuo, who outlined his expectations in a research note obtained by MacRumors. The return of an SD card reader was first reported by Bloomberg's Mark Gurman last month. "We predict that Apple's two new MacBook Pro models in 2H21 will have...
m1 mac mini

M1 Mac Users Report Excessive SSD Wear

Tuesday February 23, 2021 7:07 am PST by
Over the past week, some M1 Mac users have been reporting alarming SSD health readings, suggesting that these devices are writing extraordinary amounts of data to their drives (via iMore). Across Twitter and the MacRumors forums, users are reporting that M1 Macs are experiencing extremely high drive writes over a short space of time. In what appear to be the most severe cases, M1 Macs are sai...
iphone 12 pro display video

BOE Rumored to Supply iPhone 13 Display Panels After iPhone 12 Failures

Monday February 22, 2021 9:54 am PST by
Display manufacturer BOE will be one of the main suppliers of OLED panels for iPhone 13 models, according to a new report today from Taiwan's Economic Daily News. BOE is said to be working with touch panel manufacturer General Interface Solution (GIS), part of the Hon Hai Group to develop OLED panels. Multiple iPhone 12 rumors suggested that BOE would supply some panels for the devices,...
mac security privacy

Apple Takes Step to Prevent Further Spread of 'Silver Sparrow' Malware on Macs

Monday February 22, 2021 6:13 am PST by
Over the weekend, we reported on the second known piece of malware compiled to run natively on M1 Macs. Given the name "Silver Sparrow," the malicious package is said to leverage the macOS Installer JavaScript API to execute suspicious commands. After observing the malware for over a week, however, security firm Red Canary did not observe any final payload, so the exact threat to users remains a...
jon prosser imac 2021colors

Prosser: 2021 iMac to Come in Five Colors, Apple Silicon Mac Pro to Resemble 'Stacked' Mac Minis

Wednesday February 24, 2021 7:26 am PST by
Hit-and-miss leaker Jon Prosser has today alleged that the upcoming 2021 iMac models will offer five color options, mirroring the colors of the fourth-generation iPad Air, and revealed a number of additional details about the Mac Pro with Apple Silicon. In a new video on YouTube channel FrontPageTech, Prosser explained that the redesigned iMacs will come featuring options for Silver, Space ...
whatsapp privacy banner

WhatsApp Reveals What Happens to Users Who Don't Agree to Upcoming Privacy Policy Changes

Sunday February 21, 2021 1:11 am PST by
WhatsApp has revealed how it will gradually limit the features available to accounts held by users who do not accept the platform's impending privacy policy changes, due to come into effect on May 15. WhatsApp's new banner explaining the privacy policy changes According to an email seen by TechCrunch to one of its merchant partners, WhatsApp said it will "slowly ask" users who have not yet...
new airpods leaked image 52audios

Alleged Leaked Image Claims to Show Third-Generation AirPods and Case

Sunday February 21, 2021 2:49 am PST by
A new image claims to offer our first real world look at Apple's next-generation AirPods. The image, shared by 52audio, showcases both AirPods and the charging case for what the site claims to be the third iteration of the wireless earbuds. 52audio has in the past shared images claiming to showcase different parts of the third-generation AirPods. Most notably, the site in November shared...
anker magsafe powercore battery pack

Anker Releases MagSafe-Compatible Battery Pack for iPhone 12 Lineup

Tuesday February 23, 2021 7:49 am PST by
Following rumors that Apple is working on a MagSafe battery pack for iPhone 12 models, popular accessory maker Anker has beaten Apple to the punch with the release of its PowerCore Magnetic 5K Wireless Power Bank. First previewed at CES 2021, the PowerCore battery pack magnetically attaches to the back of any iPhone 12 model and provides 5W of wireless charging. With a 5,000 mAh capacity,...
iPad Pro Mini LED

New iPad Pro and MacBook Models With Mini-LED Displays Again Rumored to Launch This Year

Monday February 22, 2021 9:32 pm PST by
Taiwanese company Ennostar will begin production of Mini-LED backlight units for an upcoming 12.9-inch iPad Pro in the late first quarter or second quarter of this year, according to industry sources cited by DigiTimes. Ennostar is a holding company that was jointly established in January 2021 by LED-related manufacturers Epistar and Lextar Electronics. Apple is expected to unveil the new ...
14

iOS 14.5 to Make Zero-Click Attacks 'Significantly Harder'

Monday February 22, 2021 9:05 am PST by
Apple's impending iOS and iPadOS 14.5 update will make zero-click attacks considerably more difficult by extending PAC security provisions, according to Motherboard. Apple has made a change to the way in which it secures its code in the latest betas of iOS 14.5 and iPadOS 14.5 to make zero-click attacks much harder. The change, spotted by security researchers, has now been confirmed by...