Users Find Some New MacBook Pros Suffer From Major Graphics Issues

Since new MacBook Pro models launched last month, an increasing number of early adopters have reported serious graphics issues on Apple's latest notebooks. The glitches and other problems appear to be most prevalent on built-to-order 15-inch models, but standard 13-inch and 15-inch configurations are also affected.

MacRumors reader Jan Becker, for example, said the graphics began to glitch on his new high-end 15-inch MacBook Pro, equipped with built-to-order AMD Radeon Pro 460 graphics, while transcoding video with Adobe Media Encoder in Premiere Pro. The notebook subsequently crashed.


Becker claims when he took his MacBook Pro to an Apple retail store to be replaced, an employee said the graphics issues are likely a hardware problem. He later claimed he received a phone call from Apple's headquarters in Cupertino, California, where it allegedly has a team of engineers looking into the issues.

Apple called me from Cupertino. They put together a group of engineers to get to the root of this. I re-created the incident while I was on the phone with them and sent them the log files of the crash. They also want to "capture" my MacBook Pro with all the files on it to investigate more.

The most common symptoms reported by users include brightly colored flickering, full-screen checkerboard patterns, screen tearing, and other visual artifacts. Affected systems may subsequently experience unresponsiveness or a kernel panic, sometimes resulting in the MacBook Pro crashing.

2016-macbook-pro-glitching

15-inch MacBook Pro with AMD Radeon Pro 460 graphics with full-screen visual artifacts

The high-end 15-inch MacBook Pro with Touch Bar and built-to-order AMD Radeon Pro 460 graphics appears to be most commonly afflicted, but several users have reported similar issues on 15-inch models equipped with standard AMD Radeon Pro 450 or AMD Radeon Pro 455 GPUs as well.

MacRumors reader Jayselle recorded his 15-inch MacBook Pro with AMD Radeon Pro 455 graphics flickering while connected to two external LG displays.


It is not entirely clear if the issues are a hardware or software problem. The graphics appear to act up most when users are completing intensive tasks, such as transcoding video with Adobe Media Encoder, syncing large photo libraries with Photos, or using other Adobe apps such as Photoshop and Lightroom.

It would initially seem the issue is limited to 15-inch MacBook Pro models with dedicated AMD graphics, but there are a few isolated reports of graphics issues on 13-inch models with integrated Intel Iris 540 and Intel Iris 550 graphics — including the new 13-inch MacBook Pro with a standard row of function keys.


User complaints extend to the Apple Support Communities and other MacRumors discussion topics, indicating the graphics issues are rather widespread, but not all users are affected. Some speculate the latest macOS Sierra beta may fix the issues, but evidence remains anecdotal.

Separately, a number of users are reporting brief glitches during the boot up process on new MacBook Pro models, particularly along the bottom of the screen. It appears this issue is related to FileVault 2 startup disk encryption, as the glitches go away for many of these users once the feature is disabled.

checkered-mbp
As insurance, Apple's extended holiday return policy is currently in effect. MacBook Pros purchased or delivered between November 10 and December 25 are eligible for return until January 8, 2017 in the United States, Australia, Canada, United Kingdom, France, Spain, Germany, and select other countries.

Select 2011-2013 MacBook Pro models have exhibited similar graphics issues in the past, including distorted video, no video, or unexpected system restarts. Apple accordingly launched a Repair Extension Program offering free repairs and refunds, but not before facing a class action lawsuit over the matter.

Apple appears to be aware of and is investigating these latest graphics issues, but it has yet to publicly comment on the matter. Apple been actively exchanging MacBook Pros for affected customers, according to users. Schedule a Genius Bar appointment or contact Apple Support to facilitate this process.

Related Roundup: MacBook Pro

Top Rated Comments

(View all)
Avatar
50 months ago
The news just gets worse and worse.

There is something very wrong inside Apple.
Score: 153 Votes (Like | Disagree)
Avatar
50 months ago
Time to put some of that watchband R&D into GPUs.
Score: 117 Votes (Like | Disagree)
Avatar
50 months ago
Quality control has flown out the window.
Score: 88 Votes (Like | Disagree)
Avatar
50 months ago
Someone at Apple forgot that people still use macs for pro work and didn't test them properly.
Score: 79 Votes (Like | Disagree)
Avatar
50 months ago
Oh, rMBP with flaky dGPU? How unexpected!
Score: 75 Votes (Like | Disagree)
Avatar
50 months ago
"It just works."
"You're viewing it wrong."
"Courage."
"This is the best display we've ever made in a MacBook."

Which others have I forgotten?
Score: 74 Votes (Like | Disagree)

Top Stories

When Will the iPhone 12 Launch? Here's What We Know

Wednesday September 16, 2020 6:12 am PDT by
Yesterday's "Time Flies" Apple event saw the release of the Apple Watch Series 6, Apple Watch SE, iPad 8, and iPad Air 4, but no new iPhone models. Rumors before the event strongly alleged that it would not see the unveiling of new iPhones, with many reports pointing to an October launch. The lack of new iPhone models yesterday seems to confirm that the iPhone 12 lineup will not appear...

iOS 14 Picture in Picture No Longer Working With YouTube's Mobile Website in Safari [Without Premium]

Friday September 18, 2020 12:21 pm PDT by
Apple in iOS 14 added Picture in Picture to the iPhone, a feature designed to let you watch a video in a small screen on your device while you continue to do other things on the phone. When Picture in Picture was working with YouTube The YouTube app doesn't support Picture in Picture, but up until yesterday there was a functional workaround that allowed videos from YouTube.com to be watched...

Hands-On With the New Apple Watch Series 6 and Apple Watch SE

Friday September 18, 2020 1:19 pm PDT by
Today's the official launch date for the Apple Watch Series 6 and the Apple Watch SE, both of which Apple announced on Tuesday. We picked up a couple of the new models and thought we'd give them a quick look for MacRumors readers thinking of ordering a new watch. Apple Watch Series 6 & Apple Watch SE Hands-On! When it comes to design, both the $399 Series 6 and the $279 SE look just like...

Here's How You Can Download iOS 14 and iPadOS 14 Around the World [It's Out]

Wednesday September 16, 2020 2:36 am PDT by
Apple's official public release of iOS 14 and iPadOS 14 dropped on Wednesday, September 16, just a day after the company released the Golden Master to third-party developers. Also set to be made available to the general public for the first time are watchOS 7 and tvOS 14. Getting Started With iOS 14 Video Click image to watch iOS 14 Getting Started While that's left a lot of developers...

Apple Releases iOS 14 and iPadOS 14 With Home Screen Redesign, App Library, Compact UI, Translate App, Scribble Support, App Clips, and More

Wednesday September 16, 2020 12:48 pm PDT by
Apple has released iOS 14 and iPadOS 14, the newest operating system updates designed for the iPhone and iPad. As with all of Apple's software updates, iOS 14 and iPadOS 14 can be downloaded for free. iOS 14 is available on the iPhone 6s and later, while iPadOS 14 is available on the iPad Air 2 and later. The updates are available on all eligible devices over-the-air in the Settings app. To ...

iOS 14.2 Beta Adds New Shazam Music Recognition Feature for Control Center

Thursday September 17, 2020 3:36 pm PDT by
Apple today released the first beta of iOS 14.2 to developers for testing purposes, and the new update introduces a Music Recognition control for the Control Center. The new feature lets you discover music playing around you and it recognizes the music playing with in apps, even when you're wearing AirPods. Songs pop up as notifications, and you can tap to listen in Apple Music....

Apple Updates AirPods 2 and AirPods Pro Firmware to Version 3A283

Monday September 14, 2020 11:24 am PDT by
Apple today released new 3A283 firmware updates for the second-generation AirPods and the AirPods Pro. The second-generation AirPods are being updated from the 2D15 firmware they were previously running, while the AirPods Pros are being updated from the 2D27 firmware they had installed previously. Apple does not provide details on what's included in refreshed firmware so we don't know what's ...

Rumor Report Card: Assessing the Accuracy of Leaks After Apple's Event

Friday September 18, 2020 12:57 pm PDT by
Apple hosted its virtual "Time Flies" event this week, where it introduced four new products, including the Apple Watch Series 6, lower-cost Apple Watch SE, a 10.9-inch iPad Air with an all-screen design, and an updated 10.2-inch iPad with a faster A12 Bionic chip. As expected, there were no new iPhones, which are believed to be coming in October instead. Apple also announced that it will be ...

Epic Games Announces 'Fortnite: Save the World' Will No Longer Be Playable on macOS

Friday September 18, 2020 4:50 am PDT by
Epic Games has announced that "Fortnite: Save the World" will no longer be playable on macOS, after Apple terminated Epic Games' developer account. Fortnite has been in violation of the ‌App Store‌ rules since August 13, when it introduced a direct payment option that skirted Apple's in-app purchase system by allowing payments directly to ‌Epic Games‌. Shortly after Epic blatantly...

Deals: Cellular Carriers Introduce First Offers on Apple Watch Series 6 and SE

Friday September 18, 2020 7:43 am PDT by
With the launch of the Apple Watch Series 6 and Apple Watch SE today, cellular carriers have now introduced special offers for these new wearable devices. Note: MacRumors is an affiliate partner with these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Starting with AT&T, if you buy one Apple Watch Series 3, Series...