Apple Says it Has Created Over 2 Million U.S. Jobs Since iPhone Launched in 2007

by

In a new article posted by The New York Times over the weekend, Apple's contributions to the United States workforce and economy are highlighted with a focus on the company's campus in Austin, Texas. Some of its 6,000 employees there (grown from 2,100 seven years ago) were interviewed, providing a glimpse into the employment lifestyle Apple offers its staff members.

The central occupation of the workers in Austin is customer tech support, but there's also employees who manage Apple's network of suppliers, run iTunes and the App Store, update Maps, and keep tabs on Apple's finances. The average income for a call center worker at the Austin campus is $30,000 a year, but following the completion of a one-year contract many become permanent employees and earn $45,000 per year, "plus generous benefits and small annual stock grants."

austin_campus_1
According to Apple, factoring in senior management staff, the average salary of its Austin staff is $77,000 a year. Although the company didn't tell The New York Times any of its future expansion plans for the U.S., it reiterated on its contributions to the country's workforce, with the iPhone as a launch pad for its employment boost.

“Apple has created over two million jobs in the United States since the introduction of the iPhone nine years ago, including explosive growth in iOS developers, thousands of new supplier and manufacturing partners, and a 400 percent increase in our employee teams,” the company said in a statement. “We made the unique decision to keep and expand our contact centers for customers in the Americas in the United States, and Austin is home to many of those employees. We plan to continue to invest and grow across the U.S.”

In the call center, the entry-level positions open up major possibilities for quality workers later on. One worker, Genny Lopez, began as a basic contractor answering customer calls, and is now on staff fielding and troubleshooting more difficult problems. "You don’t need a crazy technical background to do this job," Lopez said. "A lot of the training is getting really good at talking to people."

In Austin, Apple is also said to encourage employees to test out other team environments, "to allow workers to try a completely different role for six months to see if it suits them and the company." The New York Times met with Brisa Carillo, who was one of the test pilots for the team-switching idea, and found out that she began work at Apple in its call center right after college, but now handles the company's international payroll while she studies for her M.B.A. to continue to move up the ranks of Apple's finance department. A formal program backing the progressive idea is on track to be instituted soon.

austin-campus-1

Image via The New York Times

Apple prides itself on providing top-notch phone service in 26 languages — 12 are spoken at the Texas call center alone — and the people who handle the calls are expected to follow up on any problem that cannot be quickly resolved. During the recent visit, Stephanie Dumareille, a senior adviser on iOS issues who is fluent in English and Spanish, patiently answered questions from a customer who was worried about saving her résumé online and did not know whether she was using a Windows or a Mac computer.

Much of The New York Times' article is a response to critics, including President-elect Donald Trump, who believe Apple should move its manufacturing plants into the United States to improve its contribution to jobs within the country. A report from last week claimed that Apple asked both Foxconn and Pegatron to look into making iPhones stateside, a request which Foxconn is allegedly studying closely.

Apple's investment in and nurturing of its employees makes up for its lack of product manufacturing stateside, according to Lopez, who said that at the Austin campus "the product that Apple builds here is us."

Check out the full story by The New York Times here.

Tag: Austin

Top Rated Comments

levitynyc Avatar
54 months ago
Most of them selling crappy accessories and repair services.

Let's also not forget the developers that just rip off IPs trying to make a buck.

How about putting some of those of billions in untaxed cash back in circulation?
[doublepost=1479735069][/doublepost]Also, call center work is hell on earth.

I used to recruit for them. It's awful. People hate it and quit before lunch on their first day.
Score: 7 Votes (Like | Disagree)
Zirel Avatar
54 months ago
Oh Tim Cook, don't you understand that this is every American kid dream job?



Sounds like a fun job!

Score: 6 Votes (Like | Disagree)
djcerla Avatar
54 months ago

Most of them selling crappy accessories and repair services.

Let's also not forget the developers that just rip off IPs trying to make a buck.

Also, call center work is hell on earth.

I used to recruit for them. It's awful. People hate it and quit before lunch on their first day.

Yeah. No job at all is a much better condition.

How about putting some of those of billions in untaxed cash back in circulation?

the fact that Apple is the largest tax payer in the world may be completely unrelated.
Score: 5 Votes (Like | Disagree)
jerry16 Avatar
54 months ago

Most of them selling crappy accessories and repair services.

Let's also not forget the developers that just rip off IPs trying to make a buck.

How about putting some of those of billions in untaxed cash back in circulation?
[doublepost=1479735069][/doublepost]Also, call center work is hell on earth.

I used to recruit for them. It's awful. People hate it and quit before lunch on their first day.

How many jobs have you created?
Score: 4 Votes (Like | Disagree)
kdarling Avatar
54 months ago

Apple has created over two million jobs in the United States since the introduction of the iPhone nine years ago, including explosive growth in iOS developers, thousands of new supplier and manufacturing partners,

Sure. Two million.

As we found out last time, Apple takes credit even for truck plant assembly workers. This is because they use delivery services in the US, and those services use trucks. Ditto for airplane workers.

By that standard, I guess most of us can take credit for all the workers assembling cars, drilling for and refining oil, making car parts, police employment, road workers, etc :rolleyes:

Another big bunch they lay claim to are hundreds of thousands of iOS developers. That's fair, except that the overwhelming majority do not make a living wage from that "job"... if anything at all.

A report from last week claimed that Apple asked both Foxconn and Pegatron to look into making iPhones stateside, a request which Foxconn is allegedly studying closely.

The Flextronics CEO said that when Moto assembled the custom Moto X in their Texas factory, it only added $8-$10 per unit to the cost, over doing it overseas... and even some of that was reclaimed by not having to ship the final units to the USA for US customers.

So bringing work stateside, even just for US bound devices, depends on how much Apple is willing to give up out of their profit margin. It wouldn't have to be that much. Or heck, if they won't give up a dime, then they could even charge $10 extra for a Made In America version.
Score: 3 Votes (Like | Disagree)
69Mustang Avatar
54 months ago

Yeah. No job at all is a much better condition.

Agreed. A job is a job is a job. It's an opportunity, and according to the article, it's a stepping stone to other possibilities. Not sure how someone could find fault with it.


the fact that Apple is the largest tax payer in the world may be completely unrelated.

Agree again. It is completed unrelated. I just wish people would stop using that "largest tax payer in the world" snipet for anything... at all. It's deflective and deceptive and a perfect example of corporate speak that makes me want to punch a kitten. No one should ever parrot this drivel as if it has any meaning beyond an attempt to side step an issue. /rant over
Score: 2 Votes (Like | Disagree)

Top Stories

iphone 5s black slate

Images of Unreleased iPhone 5s in Black and Slate Shared Online

Sunday January 17, 2021 9:47 am PST by
Twitter user @DongleBookPro has today shared images of a prototype iPhone 5s in an unreleased Black and Slate color. The iPhone 5s was launched in September 2013. The device featured Touch ID, a 64-bit processor, and a True Tone LED flash for the first time. Other new features included a five-element lens with an f/2.2 aperture, a 15 percent larger camera sensor, Burst Mode, and Slo-Mo...
iP12 charge airpods feature 2

Hidden iPhone 12 Hardware Feature Could Still be Unlocked

Thursday January 14, 2021 2:51 am PST by
All iPhone 12 and iPhone 12 Pro models purportedly have a hidden reverse wireless charging feature, according to an FCC filing. The feature has not yet been activated, but could yet be unlocked for an upcoming Apple accessory. The FCC filing suggests that iPhone 12 models contain the hardware for Wireless Power Transfer (WPT) to accessories: In addition to being able to be charged by a...
google maps detailed street level e1611052089473

Google Maps Gains Enhanced Street-Level Detail in Four Major Cities

Tuesday January 19, 2021 2:34 am PST by
Google Maps has quietly been updated to include significantly more detailed street-level information in a handful of key cities around the world. Upon zooming in, Google's maps for Central London, Tokyo, San Francisco, and New York now benefit from shapes and widths that match the scale of roads more accurately. Meanwhile, enhanced graphical representations of sidewalks, crosswalks,...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 10:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
lg wing

LG Considering Exit From Smartphone Business, Halts LCD Production for iPhone

Wednesday January 20, 2021 5:38 am PST by
LG is considering exiting the smartphone business entirely amid declining shipments and accrued losses of $4.5 billion over the past five years (via The Korea Herald). LG CEO Kwon Bong-Seok cautioned staff earlier today that the company is re-evaluating its presence in the smartphone industry: Since the competition in the global market for mobile devices is getting fiercer, it is about...
airpods max sim ejector

AirPods Max Headband Removable With Just a SIM Ejector Tool, Hinting at Interchangeable Headbands

Tuesday January 19, 2021 8:25 am PST by
It is possible to remove the headband of AirPods Max with just a standard SIM card ejector tool, hinting at the possibility of interchanging headbands to achieve a different colorway. Image via Prelook In December, MacRumors revealed the large variety of AirPods Max ear cushion color combinations when it became clear that they were magnetically attatched and available for sale separately....
macbook pro screensaver table

Some M1 Macs Affected By Fast User Switching Screensaver Bug

Monday January 18, 2021 1:57 am PST by
A growing number of user reports online suggest some of Apple's M1 Mac models are susceptible to a Fast User Switching bug that spontaneously activates the screensaver and leaves the user unable to dismiss it. In macOS Big Sur, Fast User Switching allows users to quickly switch between user accounts without having to completely log out. Based on posts in the MacRumors forums, Apple...
Top Stories 43 Feature

Top Stories: MacBook Pro, iMac, Mac Pro, and iPhone Rumors, Best of CES 2021

Saturday January 16, 2021 6:00 am PST by
This week was sure a busy one in the Apple world, with a flurry of announcements out of CES early in the week followed by a rash of Mac- and iPhone-related rumors later in the week. The new rumors this week included details on updated MacBook Pro, iMac, and Mac Pro models, as well as a few other tidbits, so make sure to read on below to get caught up! Kuo: New MacBook Pro Models to...
shot on iphone 12 apple

Apple Highlights Photos Shot by iPhone 12 Users: Portraits, Cityscapes, and More

Tuesday January 19, 2021 6:05 am PST by
Apple today shared a gallery of photos shot by customers using the iPhone 12 mini, iPhone 12, iPhone 12 Pro, and iPhone 12 Pro Max, with scenes including cityscapes, landscapes, portraits of people, and more at day and night. Shot on iPhone 12 Pro Max by "NKCHU" in China (top) and shot on iPhone 12 Pro Max by Rohit Vohra in India (bottom) iPhone 12 mini and iPhone 12 models have a dual camera ...
Apple and Hyundai feature

Apple Car Production Again Linked to Kia Motor's US Plant in Georgia

Tuesday January 19, 2021 4:19 am PST by
Hyundai intends to transition the company's Apple Car involvement to its Kia brand as part of an internal arrangement that could see production move to the U.S., according to a new report today. On Sunday, Korea IT News reported that Apple and Hyundai are seeking a partnership agreement for the upcoming Apple Car by March, and that the electric vehicles could be made at a Georgia factory...