Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

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Samsung is offering $100 bill credit to U.S. customers caught up in its ill-fated Galaxy Note 7 recall if they're willing to stay loyal to the brand (via TechCrunch).

Samsung discontinued the Note 7 earlier this week after handsets deemed safe by the company began setting on fire just like the handsets they replaced. Samsung is now offering those who choose to exchange the phone for any other Samsung device up to $100 credit as a goodwill gesture.

galaxy-note7
Those who opt to exchange the Note 7 for a full refund or for another brand of smartphone are being offered a smaller $25 credit for the hassle. Currently the goodwill credit appears to be limited to U.S customers.

Commenting in a statement on the U.S. refund and exchange program, Tim Baxter, president and COO of Samsung Electronics America, said: "We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right."

According to a report by The New York Times, Samsung still doesn't know exactly why Note 7 smartphones have been catching fire. The company was apparently unable to replicate the problem at their labs and have so far been unable to identify the exact cause of the issue.

Samsung's recall of the devices was made official today via the U.S. Consumer Product Safety Commission, citing "serious fire and burn hazards" to consumers. According to the statement, Samsung has received 96 reports of batteries overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has also received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.

Some reports predict the recall could cost the company $17 billion. Samsung has already issued a profit warning and slashed its Q3 estimate by a third, with $2.3 billion in lost operating profits, down nearly 30 per cent from a year earlier.

Top Rated Comments

djcerla Avatar
56 months ago

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

So, Apple should pay for Samsung's debacle.

Perfectly logical.
Score: 28 Votes (Like | Disagree)
CEmajr Avatar
56 months ago

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

Why? They can't even get enough 7 Plus in stores for consumers willing to pay full price for them.
Score: 26 Votes (Like | Disagree)
happydude Avatar
56 months ago
America. Where $100 solves almost anything.
Score: 22 Votes (Like | Disagree)
dannys1 Avatar
56 months ago
Is this the thread where we say how much we hate Tim Cook?
Score: 19 Votes (Like | Disagree)
keysofanxiety Avatar
56 months ago

So you just came to this Samsung themed thread to show your hate? I think deep down your jealous.

Mmm... so jealous of lag, bloatware, and exploding devices. Boy, I wish my iPhone could do all that. :(
Score: 18 Votes (Like | Disagree)
0815 Avatar
56 months ago
I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.
Score: 18 Votes (Like | Disagree)

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