Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

Samsung is offering $100 bill credit to U.S. customers caught up in its ill-fated Galaxy Note 7 recall if they're willing to stay loyal to the brand (via TechCrunch).

Samsung discontinued the Note 7 earlier this week after handsets deemed safe by the company began setting on fire just like the handsets they replaced. Samsung is now offering those who choose to exchange the phone for any other Samsung device up to $100 credit as a goodwill gesture.

galaxy-note7
Those who opt to exchange the Note 7 for a full refund or for another brand of smartphone are being offered a smaller $25 credit for the hassle. Currently the goodwill credit appears to be limited to U.S customers.
Commenting in a statement on the U.S. refund and exchange program, Tim Baxter, president and COO of Samsung Electronics America, said: "We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right."
According to a report by The New York Times, Samsung still doesn't know exactly why Note 7 smartphones have been catching fire. The company was apparently unable to replicate the problem at their labs and have so far been unable to identify the exact cause of the issue.

Samsung's recall of the devices was made official today via the U.S. Consumer Product Safety Commission, citing "serious fire and burn hazards" to consumers. According to the statement, Samsung has received 96 reports of batteries overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has also received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.

Some reports predict the recall could cost the company $17 billion. Samsung has already issued a profit warning and slashed its Q3 estimate by a third, with $2.3 billion in lost operating profits, down nearly 30 per cent from a year earlier.

Top Rated Comments

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41 months ago

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.


So, Apple should pay for Samsung's debacle.

Perfectly logical.
Rating: 28 Votes
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41 months ago

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

Why? They can't even get enough 7 Plus in stores for consumers willing to pay full price for them.
Rating: 26 Votes
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41 months ago
America. Where $100 solves almost anything.
Rating: 22 Votes
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41 months ago
Is this the thread where we say how much we hate Tim Cook?
Rating: 19 Votes
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41 months ago

So you just came to this Samsung themed thread to show your hate? I think deep down your jealous.


Mmm... so jealous of lag, bloatware, and exploding devices. Boy, I wish my iPhone could do all that. :(
Rating: 18 Votes
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41 months ago
I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.
Rating: 18 Votes
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41 months ago
I wonder how Apple would handle something similar?

Hang on...

A decade ago - in 2005 - I bought Apple's 1st gen iPod nano. It was a great device and I used it for years. Loved it. Then a few people complained that the plastic scratched easily. To me it was a complaint about nothing: I mean, plastic devices scratch, duh! It wasn't exploding. It wasn't catching fire. It wasn't being banned by airlines.

Fast forward five years. My 1st gen was sill going strong and I was perfectly happy with it but, as a goodwill gesture, Apple sent me a brand new 5th gen nano. They also sent a prepaid box to return the old one. It was like Christmas! :)

That's service. (Unsurprisingly, I've bought a lot more Apple stuff since!)
Rating: 16 Votes
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41 months ago
No Samsung products ever. You couldn't give me one of their phones.
Rating: 15 Votes
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41 months ago

Not true at all. Safety recalls like this Samsung garbage has never happened with Apple products. If what you were saying was true then the government and safety advocates would have quickly jumped in.


Sometimes the CPSC did. Sometimes people had to resort to class actions.

It might be over a longer timeline (or at least, it took longer for Apple to acknowledge), but plenty of Apple products have sent people to the hospital, caused multiple fires and evacuations on airliners, and burnt down at least one house (even the Note hasn't done that). In the US alone:

US Recalls:

* 2001 - Apple recalls 570,000 adapters with fire hazard sold 1998-2000.
* 2004 - Apple recalls 28,000 laptop batteries with internal short.
* 2005 - Apple recalls 128,000 laptop batteries with internal short.
* 2006 - Apple recalls 1.1 million (1.8M worldwide) battery packs with fire hazard, injuries, property damage.

(That last recall involved as many batteries in the US, as Samsung Note 7 phones sold there.)

US Class Action Settlements:

* 2008 - 2.3 million adapters w/fire hazard sold since 2001, took two years to settle.
* 2011 - 10 million power connectors, fire hazard since 2006, took two years to settle.

Some people say, oh well these things happened over a longer time. That's almost worse. Remind me to steal ten bucks from you every week over ten years, because you don't think that counts the same as robbing you of the same amount over a month.

Samsung had a problem they couldn't figure out and stopped sales within weeks. Apple has had KNOWN problems for a decade at a time, and yet continued to sell the faulty products because it was cheaper to just pay for damages / replacements when victims came in, and let their PR team handle the fallout.

It doesn't matter how long it takes; the net effect on customers is the same in the end.
Rating: 12 Votes
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41 months ago

Erhm, genuine question: which fireprone Apple devices are you talking about which got recalled? I mean, there was the Beats Pill XL, but other than that... honestly, I'm struggling to think of what product you might be talking about. :confused:

The Apple III, possibly?


He's probably referring to the cheap Chinese iPhone chargers that blow up, and Apple had no obligation to swap out but did anyway.
Rating: 11 Votes
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