Apple Addresses GSM iPad 2 Activation Bug With Revised iOS 9.3, But Broader Issue Remains Unfixed [Update: Fixed]

ipadairiphone5sLast night, Apple released a new build of iOS 9.3 (13E236) designed specifically for the GSM iPad 2, addressing an issue that prevented the GSM iPad 2 from accessing Apple's activation servers. After downloading iOS 9.3, some iPad 2 users received the following message: "Your iPad could not be activated because the activation service is temporarily unavailable," a problem the update aims to fix.

There has been some confusion over the iPad 2 iOS 9.3 update, because there is a second separate activation bug affecting many older devices, including the iPad Air and earlier and the iPhone 5s and earlier.

The second activation bug, which spurred Apple to stop signing iOS 9.3 for multiple products yesterday, prevents older device owners from activating their iPhones and iPads if they can't remember the Apple ID and password originally used to set up the device.

While the iPad 2 iOS 9.3 update fixes the first activation issue, it does not address the second activation bug that affects many more devices. Apple has not resumed signing iOS 9.3 for older devices, so many customers who have an iPad Air or earlier, iPad mini 2 or earlier, or iPhone 5s or earlier are not able to download and install iOS 9.3 if they have not done so already.

Apple has said it is working on a fix for the second activation issue, which will be released in the form of a new update to iOS 9.3 in the next few days. Until that time, customers who have an older device will need to remain on iOS 9.2.1.

Update: Apple has released an updated build of iOS 9.3 for all users affected by the bug. The latest update has the build number 13E5237 and should fix the iOS activation lock problem on older devices.

Tag: iOS 9.3

Top Rated Comments

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59 months ago

Since Steve Jobs hardly made a line of code, his presence would have been irrelevant...

His job as CEO was not to write code.
But you knew that.
His job was to make sure that something like the last five years
of wretched hardware and software disasters didn't happen.
Apple's incompetence of late is just stunning.
Score: 24 Votes (Like | Disagree)
Avatar
59 months ago
So we had the 8.0.1 update that completely killed cellular functionality for people who had just bought the iPhone 6 (myself included), the 9.2 update that bricked iPhones with replaced Touch ID sensors, and now the 9.3 update that potentially locks up devices in two separate ways (though one has been fixed). What is going on with Apple's software quality control? It has gone absolutely down the toilet since they fired Forstall. Prior to version 7, iOS certainly had bugs. However, they were almost always minor, required usually no more than one .x release to fix, and were never show-stopping like some of these ones we have seen over the past few years. The craziest thing is that iOS 9 has had a public beta program for each 9.x version and has still managed to have several of these large bugs. It used to be that I would install the latest iOS update the moment it came out. Now, I wait at least a few days to make sure it's not going to brick my phone.

Sad that Apple has let things get this bad.
Score: 15 Votes (Like | Disagree)
Avatar
59 months ago
What is the purpose of ios activation? Is it just asking Apple for permission to use our devices?
Score: 8 Votes (Like | Disagree)
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59 months ago
This seems like a fairly large screw up for an OS that was tested so extensively. Apple needs to do some serious internal analysis as to how this happened.
Score: 7 Votes (Like | Disagree)
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59 months ago
Apple feels 5 year old iPad 2 should upgrade to iPad Pro . it's sad. lol
Score: 5 Votes (Like | Disagree)
Avatar
59 months ago
Wow, the iPad 2 still runs iOS 9. It'll always have a special place in my heart, but I upgraded to the iPad Air 2 about 18 months ago and I couldn't be happier.
Score: 5 Votes (Like | Disagree)

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