Former Apple Retail Chief Ron Johnson Discusses 'Enjoy' Launch, Apple, Angela Ahrendts and More

Ron Johnson EnjoyRon Johnson, who served as Senior Vice President of Retail Operations at Apple between 2000 and 2011, today unveiled his new online retail startup called Enjoy Technology that will begin selling high-end consumer electronics, such as smartphones, tablets, laptops, speakers and drones. The Menlo Park, California company will sell about 60 products starting today.

Enjoy aims to differentiate itself from Amazon and other competitors by providing free personal in-home setup service for products, as reported by The Wall Street Journal. When you purchase a product, Enjoy will send a representative to your home to help set it up, with visits lasting approximately one hour. AT&T, GoPro, Microsoft, Samsung and Hewlett-Packard are among the early partners with the service.

Johnson was interviewed by CNBC today to discuss the Enjoy launch and a handful of other topics, including Apple and the company's current retail chief Angela Ahrendts, the future of physical retail and more. In particular, he offered praise for Ahrendts, who has led Apple's retail operations since May 2014, and noted that he owns an Apple Watch and thinks it's an "incredible product." He also said to "stay tuned" about the availability of Apple products through Enjoy in the future.

Kayla Tausche: It was bizarre to think about an Apple product launch without those lines around the corner. Stretching for miles and miles. I'm just wondering if you look at this new era for Apple products and Apple retail, and you think that there is a lot of change and that it's sort of doing away with the way you used to do product launches?

Johnson: I don't think that's true. I'm Angela's biggest fan. I knew her before she came to Apple. I had the chance to meet her in London. The teams love her at Apple. They love her leadership. She made it clear that the Apple launch was being launched in this way and future products might go back to something that Apple has done before. I wouldn't overread the launch as a change in direction. It's the right thing for this intensely personal products.

Courtney Reagan: You have 60 products on GoEnjoy.com right now from 11 companies. But Apple isn't one of them. Why not?

Johnson: I say stay tuned. We’re not talking about it but I didn't want, our customer would love Apple products. You know there's no doubt about it. And we serve the iPhone through AT&T. You can go to AT&T's website and buy an iPhone and use enjoy. We'll be embedded in on AT&T's website on May 19th. We do help with all the Apple products. Stay tuned when they might be on our personal commerce site.

Enjoy launched in New York City and the San Francisco Bay Area on Wednesday.

Popular Stories

ios 19 messages app

Apple Sues Jon Prosser Over iOS 26 Leaks

Thursday July 17, 2025 8:40 pm PDT by
Earlier this year, YouTuber Jon Prosser shared multiple videos showing off what he claimed to be re-created renderings of what was then presumed to be called iOS 19 and which was eventually unveiled by Apple as iOS 26 at WWDC in June. In his first video back in January, Prosser showed off a Camera app redesign with a simpler set of buttons for moving between photo and video modes, and he...
iPhone 17 Colors

All 15 New iPhone 17 and iPhone 17 Pro Colors Revealed in Latest Leak

Wednesday July 16, 2025 6:50 am PDT by
We may finally have a definitive list of all color options for the iPhone 17 series, ahead of the devices launching in September. MacRumors concept In a report for Macworld today, Filipe Espósito said he obtained an "internal document" that allegedly reveals all of the color options for the upcoming iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max models. The report includes ...
iOS 26 on Three iPhones

Here's When to Expect the iOS 26 Public Beta

Tuesday July 15, 2025 11:07 am PDT by
Apple previously announced that a public beta of iOS 26 would be available in July, and now a more specific timeframe has surfaced. Bloomberg's Mark Gurman today said that Apple's public betas should be released on or around Wednesday, July 23. In other words, expect the public betas of iOS 26, iPadOS 26, macOS 26, and more to be available at some point next week. Apple will be releasing...
iPhone 17 Pro Dark Blue and Orange

Ranked: The Best Features Rumored for the iPhone 17 Lineup

Wednesday July 16, 2025 4:17 pm PDT by
We have just under two months to go until the debut of Apple's iPhone 17 models, and rumors have been ramping up in recent weeks. We went through everything we know so far, pulling out the most exciting rumors and highlighting some other changes that aren't going to be so great. Top Tier Ultra Thin iPhone 17 Air - The iPhone 17 Air is 2025's most exciting iPhone rumor, because it's the...
Foldable iPhone 2023 Feature Homescreen

Foldable iPhone's Thickness and Price Range Detailed in New Reports

Wednesday July 16, 2025 11:31 am PDT by
Apple's long-rumored foldable iPhone will likely have a starting price between $1,800 and $2,000 in the U.S., analysts at investment banking firm UBS said this week. If so, the foldable iPhone would cost more than a MacBook Pro, which starts at $1,599. With a starting price of at least $1,800, the foldable iPhone would be the most expensive iPhone model ever released, topping the Pro Max at...
iPhone 17 Pro in Hand Feature Lowgo

iPhone 17 Pro Coming Soon With These 16 New Features

Friday July 11, 2025 12:40 pm PDT by
Apple's next-generation iPhone 17 Pro and iPhone 17 Pro Max are only two months away, and there are plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models. Latest Rumors These rumors surfaced in June and July:A redesigned Dynamic Island: It has been rumored that all iPhone 17 models will have a redesigned Dynamic Island interface — it might ...
iPhone 17 Pro on Desk Centered 1

iPhone 17 Pro Launching in Two Months With These 16 New Features

Thursday July 17, 2025 8:33 am PDT by
Apple's next-generation iPhone 17 Pro and iPhone 17 Pro Max are less than two months away, and there are plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models.Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone X through iPhone 14 Pro ...
Apple Watch Ultra 2 Complications

Apple Watch Ultra 3: What to Expect

Sunday July 13, 2025 10:30 am PDT by
The long wait for an Apple Watch Ultra 3 is nearly over, and a handful of new features and changes have been rumored for the device. Below, we recap what to expect from the Apple Watch Ultra 3:Satellite connectivity for sending and receiving text messages when Wi-Fi and cellular coverage is unavailable 5G support, up from LTE on the Apple Watch Ultra 2 Likely a wide-angle OLED display that ...

Top Rated Comments

TXCherokee Avatar
133 months ago
The $99 is for products you already own and didn't purchase through them. It's a little confusing.

https://www.goenjoy.com/pages/how-it-works



Not really a fan of this service. You're most likely paying full retail and I don't know that most people want or need someone to come to their house. I could be overestimating the general population though.

Ahem....
Score: 11 Votes (Like | Disagree)
studio¹³¹ Avatar
133 months ago
$99 for product set up? I'd rather just figure it out myself...
Score: 4 Votes (Like | Disagree)
nikaru Avatar
133 months ago
Thats sounds great. I always wanted to invite a complete stranger in my home to show me how muy GoPro that has just two buttons, works. I prefer to open the manual or google and quickly check for the information that I need instead of scheduling a meeting with some guy, waiting him in my home, then inviting him, offering him a cup of tea while he explain me how dump I am to not understands the basics of the modern consumer electronics.

And if ou dont think that your granny deservs 30 minutes of your time to explain to her how her new toy works (which is basically the only group of people that actually need this), then you are bad grandson.
Score: 2 Votes (Like | Disagree)
rorschach Avatar
133 months ago
Isn't it free?
"Get FREE delivery and Expert help.
Your highly trained Enjoy Expert will spend an hour helping you get the most out of your new product."

The setup is free if you order the product through them.

If you already bought it somewhere else then you can pay a standalone $99 for the setup/help service.

My question is, how are they going to make money? Probably from selling the standalone setup/help sessions. But realistically, how many people are actually going to pay 100 bucks for that? I'm sure you can find a fair amount, but it doesn't seem like a viable long-term business.
Score: 2 Votes (Like | Disagree)
samcraig Avatar
133 months ago
Interesting concept - In short, it's competitive pricing on the products they have (they will match lower prices) but you also get a free in-home visit.

I can see this being quite popular as it expands out. I can also see Best Buy taking another hit if this company takes off and expands.

There doesn't seem to be a downside to ordering from them vs another retailer. So I'm not sure of the mocking tone/negativity that is in this thread over the concept. So it's only rolling out in two areas right now with limited products. You have to start somewhere.
Score: 2 Votes (Like | Disagree)
darkslide29 Avatar
133 months ago
$99 for product set up? I'd rather just figure it out myself...

Isn't it free?
"Get FREE delivery and Expert help.
Your highly trained Enjoy Expert will spend an hour helping you get the most out of your new product."
Score: 2 Votes (Like | Disagree)