Apple Offers Virtual 'Personal Setup' to Soon-to-Be Apple Watch Owners

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As many users in the United States slept Thursday night, Apple began slowly emailing Apple Watch pre-order customers with a confirmed April 24 delivery date about a "Personal Setup" program designed around the Watch.

Aimed to visually guide new users through the Apple Watch's setup process and beyond, the Personal Setup program is a video session with an Apple employee where the company does its best to answer every question a user has about the wrist-worn device.

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As with in-store try-on appointments, the Personal Setup video session requires a scheduled appointment, with dates as of writing ranging from early Friday morning all the way through the evening on May 7.

Your Apple Watch will be in your hands shortly. Once it is, we can help you get started right in the comfort of your own home with online Personal Setup. It’s a video session* where we show you how to set up Apple Watch with your iPhone, walk you through some key features, and answer your questions. We’ll also point out some great apps, and help you personalize your device.

Of course, you can always visit an Apple Store and request a Personal Setup session with a Specialist.

Thank you for choosing Apple.

Interestingly, the times of each appointment fluctuate everywhere from 10 minutes to an hour, so it appears Apple may be letting customers choose a time they think is best for their own personal setup and knowledge of the Apple Watch, although the company has yet to confirm the max length a session can go.

While the email from Apple does make mention of visiting a retail location, the move does fall in line with retail chief Angela Ahrendt's recent move of keeping the Apple Watch launch as brick-and-mortar free as possible.

The first Apple Watch deliveries should begin making the rounds in just a few short hours in the United States, with worldwide deliveries already resulting in some positive first impressions and teardowns of the wearable.

Related Roundup: Apple Watch Series 6
Buyer's Guide: Apple Watch (Buy Now)

Top Rated Comments

Eorlas Avatar
75 months ago

iPod/iPhone/iPad didn't need this because of their simplicity and intuitiveness. I've read there's a bit of a learning curve to the watch. Apple seems to think so too. That's unfortunate.


No it's not. This is available to any apple product a user purchases.
Score: 1 Votes (Like | Disagree)
hortod1 Avatar
75 months ago
iPod/iPhone/iPad didn't need this because of their simplicity and intuitiveness. I've read there's a bit of a learning curve to the watch. Apple seems to think so too. That's unfortunate.
Score: 1 Votes (Like | Disagree)

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