Angela Ahrendts Updates Retail Employees on Apple Watch and MacBook Launch Situation

Angela Ahrendts today sent out a video to Apple retail employees, once again reiterating Apple's Apple Watch policies and explaining why the company has decided not to accept walk-in orders.

In the video, shared by French site Mac4Ever [Google Translate], Ahrendts again told employees that the Apple Watch is only available online due to global demand exceeding supply. She also emphasized Apple's efforts to give customers the best possible ordering experience by restricting in-store orders and said there are no plans to change the current Apple Watch ordering process.

It was not an easy decision, and I think it's really important to remind every single customer that this is not just a new product for us, this is an entirely new category. And the first time we've ever previewed a product two weeks before availability.

The great news is from anyone who did pre-order, they'll start getting their orders this Friday.

Ahrendts told employees that she'll be providing updates on supply on a week by week basis, and she asked retail employees to prepare to help customers who will be receiving a pre-ordered Apple Watch in the near future. Ahrendts also once again confirmed that the Apple Watch launch is a unique situation and not reflective of Apple's launch plans going forward. "We love our launches we do in stores," she said. "Have absolutely no fear, this is a unique situation."

retinamacbooks
The video also covered the MacBook, which has been highly limited even in first wave launch countries. Ahrendts said the response to the MacBook has been "overwhelming" and that it was one of Apple's best MacBook launches yet. Demand for the Space Gray and Gold MacBooks was described as "off the charts," and she said MacBooks are rolling out to Apple Stores that do not currently offer them on display.

Both the Apple Watch and the MacBook are in very short supply. Apple Watch orders placed today won't ship out until June or later, and MacBook orders for standard configurations carry shipping estimates of four to six weeks.

Related Roundup: Apple Watch Series 6
Buyer's Guide: Apple Watch (Neutral)

Top Rated Comments

Ljohnson72 Avatar
78 months ago
"...And the first time we've ever previewed a product two weeks before availability."

What's this supposed to mean? Apple unveiled the Watch like 6 months ago.

In person........
Score: 40 Votes (Like | Disagree)
Amacfa Avatar
78 months ago
I really don't like Angela. (Assuming she's as expensive as she is)

Edit: Because of her the weird training tactics (segregated consumers by class demographic)
And because the retail experience has declined since she's been head of retail
Score: 38 Votes (Like | Disagree)
JayLenochiniMac Avatar
78 months ago
"...And the first time we've ever previewed a product two weeks before availability."

What's this supposed to mean? Apple unveiled the Watch like 6 months ago.
Score: 38 Votes (Like | Disagree)
verniesgarden Avatar
78 months ago
saving face for such a blunder of a launch.

We didn't mind the lines, we didn't mind the low supply, it was at least consistent and we knew what to expect. This? This is madness.
Score: 34 Votes (Like | Disagree)
fuchsdh Avatar
78 months ago
saving face for such a blunder of a launch.

We didn't mind the lines, we didn't mind the low supply, it was at least consistent and we knew what to expect. This? This is madness.

How is this a blunder? Apple has always faced extreme demand pressures with new product launches. Even iPhones are still constrained when the new revision comes out, and that's there most successful product.

Stores are far less efficient than online ordering, so it makes sense when faced with constrained supply to deal with it that way.
Score: 32 Votes (Like | Disagree)
b-dogg Avatar
78 months ago
"unforgettable launch"

That's true alright. People trying on watches they had purchased on-line the night before by staying up until 3am and hitting refresh and praying?

How is that personally guiding anyone the day AFTER they've bought it before seeing it or trying it on?
Score: 26 Votes (Like | Disagree)

Top Stories

siir apple event april 20

Siri Reveals Apple Event Planned for Tuesday, April 20

Tuesday April 13, 2021 12:04 am PDT by
Siri has apparently prematurely revealed that Apple plans to hold an event on Tuesday, April 20, where the company is expected to reveal brand new iPad Pro models and possibly its long-awaited AirTags trackers. Subscribe to the MacRumors YouTube channel for more videos. Upon being asked "When is the next Apple Event," Siri is currently responding with, "The special event is on Tuesday, April...
apple event spring loaded

Apple's 'Spring Loaded' Event Officially Announced for Tuesday, April 20

Tuesday April 13, 2021 9:04 am PDT by
Following an overnight leak by Siri, Apple today officially announced that it will be holding a special "Spring Loaded" event on Tuesday, April 20 at 10:00 a.m. Pacific Time at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with all of Apple's 2020 events, the April 2021 event will be a digital-only gathering with no members of the media invited to attend in...
Google maps feaure green

Google Maps App for iOS Finally Updated After Four Months

Monday April 12, 2021 10:03 am PDT by
Following the completed rollout of App Privacy labels for its App Store apps, Google today updated the Google Maps app for the first time in four months. Apple in December began requiring all new app submissions and app updates to include App Privacy labels, detailing the data that is collected by the app so consumers know what they're sharing. Google didn't begin implementing App Privacy ...
pixel watch prosser leak

Google Pixel Watch Allegedly Leaks with Circular Design, Rumored to Launch in October

Monday April 12, 2021 2:49 am PDT by
Renders of Google's first smartwatch, codenamed "Rohan," have been shared by Jon Prosser, showing that Google plans to adopt a circular design for its flagship wearable watch. Prosser shared the renders in an episode of his YouTube show "Front Page Tech," in which he claims they were made based on marketing material he had seen from a source within Google. The renders show that the Pixel...
apple event hashflag

Twitter Hashflag for April 20 Apple Event Goes Live

Tuesday April 13, 2021 2:21 pm PDT by
Following the overnight Siri leak and subsequent announcement that Apple will hold a media event on Tuesday, April 20, a new Twitter hashflag has appeared to help provide visibility for the event on the platform. For the last several recent events, Apple has utilized hashflags, which are little icons next to hashtags on Twitter, as a way to market its events. The company first started the...
macos catalina serial number

Apple Preparing Rollout of New Randomized Product Serial Numbers Ahead of 'Spring Loaded' Event

Wednesday April 14, 2021 2:08 am PDT by
Apple is advising its authorized premium resellers and dealers to prepare for new products with 10 and 12 digital serial numbers, days ahead of when it's expected to reveal a slew of new products. MacRumors previously reported that Apple plans to switch to randomized serial numbers for future products starting in early 2021. The company now seems to be preparing for that roll-out, telling...
iphone12cameras

Kuo: 2022 iPhones to Feature 48-Megapixel Camera, 8K Video, and 6.1 and 6.7" Sizes With No 5.4" Mini Option

Tuesday April 13, 2021 10:45 pm PDT by
The upcoming 2022 iPhone lineup will feature two 6.1-inch devices and two 6.7-inch devices, with no mini-sized 5.4-inch iPhone, well-respected Apple analyst Ming-Chi Kuo said in a note to investors that was seen by MacRumors. Two of the iPhones will be high-end models and two of the iPhones will be lower-end models, similar to the current iPhone 12 lineup. Apple introduced the 5.4-inch...
AppleTV and HomePod Feature

Bloomberg: Apple Working on New Apple TV With Integrated HomePod Speaker and FaceTime Camera

Monday April 12, 2021 3:32 am PDT by
Apple is working on a combined Apple TV with HomePod speaker that has a camera for video calls through a connected television set, according to Bloomberg's Mark Gurman. From the report: The company is working on a product that would combine an Apple TV set-top box with a HomePod speaker and include a camera for video conferencing through a connected TV and other smart-home functions,...
epic iap feature 3

Tim Cook Says App Store Would Become a 'Flea Market' if Third-Party Payment Systems Were Allowed

Monday April 12, 2021 9:41 am PDT by
In a recent interview with the Toronto Star, Apple CEO Tim Cook spoke about a wide variety of topics, ranging from App Tracking Transparency to Apple's ongoing legal battle over App Store policies with Fortnite creator Epic Games. Notably, Cook said that Epic Games' desire for Apple to let developers offer their own payment systems in apps "would make the App Store a flea market":At the...
tim cook toronto star

Tim Cook Says Apple is 'Not Against Digital Advertising' Ahead of iOS 14.5 Launch With App Tracking Transparency

Monday April 12, 2021 8:00 am PDT by
Starting with iOS 14.5, iPadOS 14.5, and tvOS 14.5, Apple will be requiring apps to receive a user's permission to track their activity for targeted advertising purposes, as part of a privacy measure known as App Tracking Transparency. Ahead of App Tracking Transparency being enforced, Apple CEO Tim Cook has participated in a privacy-focused interview with the Toronto Star, telling the...