ios_8_iconFollowing the launch of iOS 8 to the public yesterday, Apple employees in Cupertino are working to locate and remedy iOS 8 bugs that are popping up. As described by one Reddit user, the company has a "War Room" at Apple where employees are tracking down issues on social media.

After installing iOS 8 yesterday afternoon, Reddit user Kiggsworthy tweeted about a problem he was having with Family Sharing. Shortly afterwards he was contacted by an Apple employee on Twitter, who requested details about the issue.

According to the employee, Kiggsworthy was experiencing a bug the team had been attempting to track down, but couldn't reproduce, but his experience was able to help them solve the problem and push a fix to other users.

Turns out it was some subset of iTunes content that was uploaded over 8 years ago in a bad format that Family Sharing wasn't playing nice with. They now know what bad content to look for and are going about putting re-encoded versions of all this media on their servers so that people will not get this error going forward.

I was telling him how surprised and impressed I was with this service, given how busy a day Apple was having, for them to just see something I tweeted (I don't even have 300 followers) and follow up with me so quickly. He said that they had a "War Room" at Apple trawling through social media and everything they could find looking for anyone having issues (particularly with Family Sharing) so they could address them ASAP.

Earlier this month, Bloomberg writer Adam Satariano detailed a program that Apple runs for iOS devices, called early field failure analysis (EFFA), which helps the company fix bugs almost as soon as they originate. It appears there's a similar program in place for iOS 8, with the company aiming to solve issues as quickly as possible.

Apple employees on the early field failure analysis team and those working on iOS 8 will likely be working overtime this weekend as the first iPhone 6 and 6 Plus devices with iOS 8 installed will be in the hands of customers tomorrow.

Related Forum: iOS 8

Top Rated Comments

troop231 Avatar
141 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.
Score: 26 Votes (Like | Disagree)
Ludecrasher Avatar
141 months ago
I registered JUST to adress this issue...WHY remove the pics or album from CAMERA ROLL!! I'm a photographer and have THOUSANDS of pics (organized) in my phone. Now instead of going to camera roll to see pics I took with my iPhone or pics from online, they're MAKING me going through ALL my pics that I've ever taken with phone/DSLR/etc!!!! Common Apple please fix this. When I went to facebook to put up a pic, went to camera roll and there were only a few "recent" pics, and have ABSOLUTELY NO WAY to access the rest of the pics I used to have on my camera roll.
Score: 16 Votes (Like | Disagree)
Jeremy1026 Avatar
141 months ago
in that case i am gonna hashtag the beep out of #fixrecentlydeleted and #bringcamerollbacku********sapple

Those aren't bugs though. They aren't looking for feature requests.
Score: 14 Votes (Like | Disagree)
tommyboy21 Avatar
141 months ago
Awesome! Love stories like this. Great work Apple!
Score: 13 Votes (Like | Disagree)
S.B.G Avatar
141 months ago
I think its great that they're being this proactive and aggressive in searching for and attempting to fix bugs so quickly.
Score: 12 Votes (Like | Disagree)
Razeus Avatar
141 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.

That's not a bug so...
Score: 9 Votes (Like | Disagree)

Popular Stories

iPhone 17 Pro Lower Logo Feature 1

iPhone 17 Pro Coming Soon With These 14 New Features

Monday June 30, 2025 1:08 pm PDT by
Apple's next-generation iPhone 17 Pro and iPhone 17 Pro Max are less than three months away, and there are plenty of rumors about the devices. Apple is expected to launch the iPhone 17, iPhone 17 Air, iPhone 17 Pro, and iPhone 17 Pro Max in September this year. Below, we recap key changes rumored for the iPhone 17 Pro models:Aluminum frame: iPhone 17 Pro models are rumored to have an...
Apple Watch Ultra Night Mode Screen

Apple Watch Ultra 3 Launching Later This Year With Two Key Upgrades

Wednesday July 2, 2025 1:13 pm PDT by
The long wait for an Apple Watch Ultra 3 appears to be nearly over, and it is rumored to feature both satellite connectivity and 5G support. Apple Watch Ultra's existing Night Mode In his latest Power On newsletter, Bloomberg's Mark Gurman said that the Apple Watch Ultra 3 is on track to launch this year with "significant" new features, including satellite connectivity, which would let you...
A18 Pro Chip

New MacBook With A18 Pro Chip Spotted in Apple Code

Monday June 30, 2025 8:05 am PDT by
Apple is developing a MacBook with the A18 Pro chip, according to findings in backend code uncovered by MacRumors. Earlier today, Apple analyst Ming-Chi Kuo reported that Apple is planning to launch a low-cost MacBook powered by an iPhone chip. The machine is expected to feature a 13-inch display, the A18 Pro chip, and color options that include silver, blue, pink, and yellow. MacRumors...
iPhone 17 Pro Lower Logo Magsafe

iPhone 17 Pro's New MagSafe Design Revealed in Leaked Photo

Wednesday July 2, 2025 8:37 am PDT by
The upcoming iPhone 17 Pro and iPhone 17 Pro Max are rumored to have a slightly different MagSafe magnet layout compared to existing iPhone models, and a leaked photo has offered a closer look at the supposed new design. The leaker Majin Bu today shared a photo of alleged MagSafe magnet arrays for third-party iPhone 17 Pro cases. On existing iPhone models with MagSafe, the magnets form a...
macbook air spacegray purple

Apple Planning to Launch Low-Cost MacBook Powered By iPhone Chip

Monday June 30, 2025 3:20 am PDT by
Apple is planning to launch a low-cost MacBook powered by an iPhone chip, according to Apple analyst Ming-Chi Kuo. In an article published on X, Kuo explained that the device will feature a 13-inch display and the A18 Pro chip, making it the first Mac powered by an iPhone chip. The A18 Pro chip debuted in the iPhone 16 Pro last year. To date, all Apple silicon Macs have contained M-series...
iOS 18

Apple Releases Second iOS 18.6 Public Beta

Tuesday July 1, 2025 10:19 am PDT by
Apple today seeded the second betas of upcoming iOS 18.6 and iPadOS 18.6 updates to public beta testers, with the betas coming just a day after Apple provided the betas to developers. Apple has also released a second beta of macOS Sequoia 15.6. Testers who have signed up for beta updates through Apple's beta site can download iOS 18.6 and iPadOS 18.6 from the Settings app on a compatible...
Wi Fi WiFi General Feature

iOS 26 Adds a Useful New Wi-Fi Feature to Your iPhone

Wednesday July 2, 2025 6:36 am PDT by
iOS 26 and iPadOS 26 add a smaller yet useful Wi-Fi feature to iPhones and iPads. As spotted by Creative Strategies analyst Max Weinbach, sign-in details for captive Wi-Fi networks are now synced across iPhones and iPads running iOS 26 and iPadOS 26. For example, while Weinbach was staying at a Hilton hotel, his iPhone prompted him to fill in Wi-Fi details from his iPad that was already...
maxresdefault

Five Features Coming to AirPods Pro 3

Friday June 27, 2025 10:52 am PDT by
Apple hasn't updated the AirPods Pro since 2022, and the earbuds are due for a refresh. We're counting on a new model this year, and we've seen several hints of new AirPods tucked away in Apple's code. Rumors suggest that Apple has some exciting new features planned that will make it worthwhile to upgrade to the latest model. Subscribe to the MacRumors YouTube channel for more videos. Heal...
replay all time playlist apple music

Apple Music Debuts All-New Personalized Playlist

Monday June 30, 2025 7:16 am PDT by
As part of its 10-year celebrations of Apple Music, Apple today released an all-new personalized playlist that collates your entire listening history. The playlist, called "Replay All Time," expands on Apple Music's existing Replay features. Previously, users could only see their top songs for each individual calendar year that they've been subscribed to Apple Music, but now, Replay All...