Apple Engineers in 'War Room' Tracking Down iOS 8 Issues on Social Media

Thursday September 18, 2014 1:54 PM PDT by Juli Clover

ios_8_iconFollowing the launch of iOS 8 to the public yesterday, Apple employees in Cupertino are working to locate and remedy iOS 8 bugs that are popping up. As described by one Reddit user, the company has a "War Room" at Apple where employees are tracking down issues on social media.

After installing iOS 8 yesterday afternoon, Reddit user Kiggsworthy tweeted about a problem he was having with Family Sharing. Shortly afterwards he was contacted by an Apple employee on Twitter, who requested details about the issue.

According to the employee, Kiggsworthy was experiencing a bug the team had been attempting to track down, but couldn't reproduce, but his experience was able to help them solve the problem and push a fix to other users.

Turns out it was some subset of iTunes content that was uploaded over 8 years ago in a bad format that Family Sharing wasn't playing nice with. They now know what bad content to look for and are going about putting re-encoded versions of all this media on their servers so that people will not get this error going forward.

I was telling him how surprised and impressed I was with this service, given how busy a day Apple was having, for them to just see something I tweeted (I don't even have 300 followers) and follow up with me so quickly. He said that they had a "War Room" at Apple trawling through social media and everything they could find looking for anyone having issues (particularly with Family Sharing) so they could address them ASAP.

Earlier this month, Bloomberg writer Adam Satariano detailed a program that Apple runs for iOS devices, called early field failure analysis (EFFA), which helps the company fix bugs almost as soon as they originate. It appears there's a similar program in place for iOS 8, with the company aiming to solve issues as quickly as possible.

Apple employees on the early field failure analysis team and those working on iOS 8 will likely be working overtime this weekend as the first iPhone 6 and 6 Plus devices with iOS 8 installed will be in the hands of customers tomorrow.

Top Rated Comments

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73 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.
Score: 26 Votes (Like | Disagree)
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73 months ago
I registered JUST to adress this issue...WHY remove the pics or album from CAMERA ROLL!! I'm a photographer and have THOUSANDS of pics (organized) in my phone. Now instead of going to camera roll to see pics I took with my iPhone or pics from online, they're MAKING me going through ALL my pics that I've ever taken with phone/DSLR/etc!!!! Common Apple please fix this. When I went to facebook to put up a pic, went to camera roll and there were only a few "recent" pics, and have ABSOLUTELY NO WAY to access the rest of the pics I used to have on my camera roll.
Score: 16 Votes (Like | Disagree)
Avatar
73 months ago

in that case i am gonna hashtag the beep out of #fixrecentlydeleted and #bringcamerollbacku********sapple


Those aren't bugs though. They aren't looking for feature requests.
Score: 14 Votes (Like | Disagree)
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73 months ago
Awesome! Love stories like this. Great work Apple!
Score: 13 Votes (Like | Disagree)
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73 months ago
I think its great that they're being this proactive and aggressive in searching for and attempting to fix bugs so quickly.
Score: 12 Votes (Like | Disagree)
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73 months ago

Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.


That's not a bug so...
Score: 9 Votes (Like | Disagree)

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