ios_8_iconFollowing the launch of iOS 8 to the public yesterday, Apple employees in Cupertino are working to locate and remedy iOS 8 bugs that are popping up. As described by one Reddit user, the company has a "War Room" at Apple where employees are tracking down issues on social media.

After installing iOS 8 yesterday afternoon, Reddit user Kiggsworthy tweeted about a problem he was having with Family Sharing. Shortly afterwards he was contacted by an Apple employee on Twitter, who requested details about the issue.

According to the employee, Kiggsworthy was experiencing a bug the team had been attempting to track down, but couldn't reproduce, but his experience was able to help them solve the problem and push a fix to other users.

Turns out it was some subset of iTunes content that was uploaded over 8 years ago in a bad format that Family Sharing wasn't playing nice with. They now know what bad content to look for and are going about putting re-encoded versions of all this media on their servers so that people will not get this error going forward.

I was telling him how surprised and impressed I was with this service, given how busy a day Apple was having, for them to just see something I tweeted (I don't even have 300 followers) and follow up with me so quickly. He said that they had a "War Room" at Apple trawling through social media and everything they could find looking for anyone having issues (particularly with Family Sharing) so they could address them ASAP.

Earlier this month, Bloomberg writer Adam Satariano detailed a program that Apple runs for iOS devices, called early field failure analysis (EFFA), which helps the company fix bugs almost as soon as they originate. It appears there's a similar program in place for iOS 8, with the company aiming to solve issues as quickly as possible.

Apple employees on the early field failure analysis team and those working on iOS 8 will likely be working overtime this weekend as the first iPhone 6 and 6 Plus devices with iOS 8 installed will be in the hands of customers tomorrow.

Related Forum: iOS 8

Top Rated Comments

troop231 Avatar
139 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.
Score: 26 Votes (Like | Disagree)
Ludecrasher Avatar
139 months ago
I registered JUST to adress this issue...WHY remove the pics or album from CAMERA ROLL!! I'm a photographer and have THOUSANDS of pics (organized) in my phone. Now instead of going to camera roll to see pics I took with my iPhone or pics from online, they're MAKING me going through ALL my pics that I've ever taken with phone/DSLR/etc!!!! Common Apple please fix this. When I went to facebook to put up a pic, went to camera roll and there were only a few "recent" pics, and have ABSOLUTELY NO WAY to access the rest of the pics I used to have on my camera roll.
Score: 16 Votes (Like | Disagree)
Jeremy1026 Avatar
139 months ago
in that case i am gonna hashtag the beep out of #fixrecentlydeleted and #bringcamerollbacku********sapple

Those aren't bugs though. They aren't looking for feature requests.
Score: 14 Votes (Like | Disagree)
tommyboy21 Avatar
139 months ago
Awesome! Love stories like this. Great work Apple!
Score: 13 Votes (Like | Disagree)
S.B.G Avatar
139 months ago
I think its great that they're being this proactive and aggressive in searching for and attempting to fix bugs so quickly.
Score: 12 Votes (Like | Disagree)
Razeus Avatar
139 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.

That's not a bug so...
Score: 9 Votes (Like | Disagree)

Popular Stories

Apple CarPlay Ultra instrument cluster themes 01

Apple's CarPlay Ultra Is Here – Does Your iPhone Support It?

Thursday May 15, 2025 5:17 am PDT by
Apple's recently announced CarPlay Ultra promises a deeply integrated in-car experience, but not all iPhone users will be able to take advantage of the new feature. According to Apple's press release, CarPlay Ultra requires an iPhone 12 or later running iOS 18.5 or later. This means if you're using an iPhone 11, iPhone XR, or any older model, you'll need to upgrade your device to access...
iPhone 17 Air Pastel Feature

iPhone 17 Air Battery Capacity and Weight Allegedly Revealed

Monday May 19, 2025 2:22 am PDT by
Apple is expected to launch an all-new ultra-thin iPhone 17 Air later this year, and while there have been plenty of rumors about the camera's overall design and thinness, we haven't heard any details about the device's weight and battery capacity until now. According to the leaker going by the account name "yeux1122" on the Korean-langauge Naver blog, the 6.6-inch iPhone 17 Air has a weight ...
Apple CarPlay Ultra instrument cluster themes 01

Apple's 'CarPlay Ultra' Experience Now Available

Thursday May 15, 2025 5:07 am PDT by
Apple today announced that its next-generation CarPlay experience, now dubbed "CarPlay Ultra" begins rolling out today, starting with Aston Martin vehicles. Subscribe to the MacRumors YouTube channel for more videos. CarPlay Ultra is now available with new Aston Martin vehicle orders in the U.S. and Canada. It will also be available for existing models that feature the brand's next-generation ...
CarPlay Ultra Climate Controls

Apple Says These Vehicle Brands Plan to Offer All-New CarPlay Ultra

Thursday May 15, 2025 8:13 am PDT by
Apple today announced the launch of CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. CarPlay Ultra features deep integration with a vehicle's instrument cluster and systems, built-in Radio and Climate apps, customizable widgets, and more. The interface is tailored to each vehicle model and automaker's identity, and drivers can also adjust...
Apple Intelligence General Feature

Report: Apple's Next-Gen Version of Siri Is 'On Par' With ChatGPT

Monday May 19, 2025 9:00 am PDT by
Apple has big plans to improve Siri over the next few years, Bloomberg's Mark Gurman and Drake Bennett report. Some Apple executives are now reportedly pushing to turn Siri into a true ChatGPT competitor. A next-generation, chatbot version of Siri has reportedly made significant progress during testing over the past six months; some executives allegedly now see it as "on par" with recent...
iOS 18 Siri Personal Context

Apple Will Reportedly Be More Cautious About Announcing New Features Well in Advance

Sunday May 18, 2025 2:50 pm PDT by
Apple plans to mostly stop announcing new features more than a few months before they are ready to launch, according to Bloomberg's Mark Gurman and Drake Bennett. The pair of reporters revealed this noteworthy tidbit towards the bottom of a lengthy report about Apple's artificial intelligence shortcomings today. This alleged change in strategy comes after Apple was forced to delay its more...
WWDC 2025 Banner

Apple Announces WWDC 2025 Schedule, Including Keynote Time

Tuesday May 20, 2025 8:13 am PDT by
Apple today announced a more detailed schedule for its annual developers conference WWDC, which runs from June 9 through June 13. The schedule confirms that Apple's keynote will begin on Monday, June 9 at 10 a.m. Pacific Time, with a live stream to be available on Apple.com, in the Apple TV app, and on YouTube. During the keynote, Apple is expected to announce iOS 19, iPadOS 19, macOS 16,...