Apple Initiates iPhone 5 Battery Replacement Program
Apple has begun an iPhone 5 Battery Replacement Program to replace the batteries of a small percentage of iPhone 5 units that have a faulty battery resulting in a shorter battery life and longer, more frequent charging times.
iPhone 5 devices exhibiting battery issues were sold between September of 2012 and January of 2013 and are eligible for a free battery replacement.
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.
If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.
Apple says the issue affects only a "limited serial number range." iPhone 5 users can input their serial numbers on Apple's replacement site to find out whether their phones need a new battery. Those who do have a faulty battery can get a replacement through an Apple Authorized Service Provider, an Apple Retail Store, or through Apple Technical support.
Users who already paid to replace their batteries will be eligible to receive a refund for the cost of the battery from Apple. Apple's support site says the program covers iPhone 5 batteries for two years after the first retail sale of the unit or until March 1, 2015, whichever provides longer coverage. Replacements are available beginning today in the United States and China, with the program beginning in other countries on August 29.
In addition to the new Battery Replacement Program, Apple also has a replacement program for iPhone 5 units that have a faulty sleep/wake button, which also provides repairs at no cost. Some iPhone 5s units have also experienced faulty battery life but Apple opted to reach out individually to affected users rather than implementing a replacement program for those devices.
Popular Stories
Following nearly two years of rumors about a fourth-generation iPhone SE, The Information today reported that Apple suppliers are finally planning to begin ramping up mass production of the device in October of this year. If accurate, that timeframe would mean that the next iPhone SE would not be announced alongside the iPhone 16 series in September, as expected. Instead, the report...
Key details about the overall specifications of the iPhone 17 lineup have been shared by the leaker known as "Ice Universe," clarifying several important aspects of next year's devices. Reports in recent months have converged in agreement that Apple will discontinue the "Plus" iPhone model in 2025 while introducing an all-new iPhone 17 "Slim" model as an even more high-end option sitting...
Apple supply chain analyst Ming-Chi Kuo today shared alleged specifications for a new ultra-thin iPhone 17 model rumored to launch next year. Kuo expects the device to be equipped with a 6.6-inch display with a current-size Dynamic Island, a standard A19 chip rather than an A19 Pro chip, a single rear camera, and an Apple-designed 5G chip. He also expects the device to have a...
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
Apple’s iCloud Private Relay service is down for some users, according to Apple’s System Status page. Apple says that the iCloud Private Relay service may be slow or unavailable. The outage started at 2:34 p.m. Eastern Time, but it does not appear to be affecting all iCloud users. Some impacted users are unable to browse the web without turning iCloud Private Relay off, while others are...