Apple Preparing Update for Unresponsive Keyboard/Trackpad Issue in New 13-Inch Retina MacBook Pro

13inchrmbpApple is working on a fix for new 13-inch Retina MacBook Pros that are experiencing issues with the trackpad and keyboard, according to a recently posted Apple knowledge base page (via CNET).

Shortly after the revamped 13-inch MacBook Pros were introduced on October 22, users began complaining about a bug causing the trackpad and the keyboard to lock up at random during usage. At the time, it was unclear whether the issues were hardware or software based, but Apple claims to be working on an update to fix the lock up, which indicates a software-based problem.

Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.

Apple does not give a timeline on when a potential update might be ready, but to fix the problem temporarily, the company suggests that users experiencing issues should reset the keyboard and the trackpad by closing the computer's display for a minute before reopening it.

Related Roundup: 13" MacBook Pro
Related Forum: MacBook Pro

Top Rated Comments

thaifood Avatar
107 months ago
seriously?

Apple seems to don't care about all of this little things that can cost them their reputation.

They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...
Score: 6 Votes (Like | Disagree)
robjulo Avatar
107 months ago
They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...

With the premium Apple demands, and people pay, one would expect the hardware to be released without the need for a fix in the first place.

If the premium price isn't for higher quality, what in the world is it for?
Score: 5 Votes (Like | Disagree)
AppleScruff1 Avatar
107 months ago
My 13" mbp has been doing this randomly since it arrived friday. Neither my trackpad nor my keyboard will respond whatsoever. Have had to do a hard reset about once a day bc of it. Not terribly annoying yet, but certainly getting there.

Not acceptable for any new computer, let alone a $1300+ one. This needs to be fixed ASAP.
Score: 4 Votes (Like | Disagree)
Casiotone Avatar
107 months ago
Well, at least it doesn't smell like cat pee.

http://www.bbc.co.uk/news/technology-24741832 (http://www.bbc.co.uk/news/technology-24741832)

(Which of course will excuse any problems with the MacBook line during the next 10 years, thank you Dell. :rolleyes: )
Score: 4 Votes (Like | Disagree)
musika Avatar
107 months ago
How does one update when their input methods don't respond? :p
Score: 4 Votes (Like | Disagree)
Fzang Avatar
107 months ago
Score: 2 Votes (Like | Disagree)

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