Apple Preparing Update for Unresponsive Keyboard/Trackpad Issue in New 13-Inch Retina MacBook Pro

13inchrmbpApple is working on a fix for new 13-inch Retina MacBook Pros that are experiencing issues with the trackpad and keyboard, according to a recently posted Apple knowledge base page (via CNET).

Shortly after the revamped 13-inch MacBook Pros were introduced on October 22, users began complaining about a bug causing the trackpad and the keyboard to lock up at random during usage. At the time, it was unclear whether the issues were hardware or software based, but Apple claims to be working on an update to fix the lock up, which indicates a software-based problem.

Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.

Apple does not give a timeline on when a potential update might be ready, but to fix the problem temporarily, the company suggests that users experiencing issues should reset the keyboard and the trackpad by closing the computer's display for a minute before reopening it.

Related Forum: MacBook Pro

Top Rated Comments

thaifood Avatar
136 months ago
seriously?

Apple seems to don't care about all of this little things that can cost them their reputation.

They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...
Score: 6 Votes (Like | Disagree)
robjulo Avatar
136 months ago
They don't seem to care yet release a statement acknowledging the issue and that a fix is in the works? Riiiight...

With the premium Apple demands, and people pay, one would expect the hardware to be released without the need for a fix in the first place.

If the premium price isn't for higher quality, what in the world is it for?
Score: 5 Votes (Like | Disagree)
AppleScruff1 Avatar
136 months ago
My 13" mbp has been doing this randomly since it arrived friday. Neither my trackpad nor my keyboard will respond whatsoever. Have had to do a hard reset about once a day bc of it. Not terribly annoying yet, but certainly getting there.

Not acceptable for any new computer, let alone a $1300+ one. This needs to be fixed ASAP.
Score: 4 Votes (Like | Disagree)
Casiotone Avatar
136 months ago
Well, at least it doesn't smell like cat pee.

http://www.bbc.co.uk/news/technology-24741832 (http://www.bbc.co.uk/news/technology-24741832)

(Which of course will excuse any problems with the MacBook line during the next 10 years, thank you Dell. :rolleyes: )
Score: 4 Votes (Like | Disagree)
musika Avatar
136 months ago
How does one update when their input methods don't respond? :p
Score: 4 Votes (Like | Disagree)
Fzang Avatar
136 months ago
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
General iOS 17 Feature Orange Purple

iOS 17.4.1 Update for iPhone is Imminent

Monday March 18, 2024 5:27 am PDT by
iOS 17.4.1 and iPadOS 17.4.1 should be released within the next few days, with a build number of 21E235, according to a source with a proven track record. MacRumors previously reported that Apple was internally testing iOS 17.4.1. As a minor update for the iPhone, it will likely address software bugs and/or security vulnerabilities. It is unclear if the update will include any other changes. ...
M3 iPad Feature 3

New iPads Likely to Begin Shipping in April

Monday March 18, 2024 9:52 am PDT by
Apple's new iPad Pro models with OLED displays will likely begin shipping to customers in April, according to information shared today by Ross Young, CEO of display industry research firm Display Supply Chain Consultants. Bloomberg's Mark Gurman also said the new iPad Pro models might not ship until "deeper" into April in his Power On newsletter on Sunday:I've repeatedly said that new...
iOS 17 Passkey With Apple ACCOUNT Feature

'Apple ID' Expected to Change to 'Apple Account' Starting With iOS 18

Sunday March 17, 2024 7:13 am PDT by
MacRumors was first to report that Apple was planning to rebrand "Apple ID" to "Apple Account" across its software platforms and websites like iCloud.com as early as this year, and now Bloomberg's Mark Gurman has corroborated this change. A mockup of the new Apple Account branding In his Power On newsletter today, Gurman said the new "Apple Account" branding will start to be used later this...