Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Apple Temporarily Halts Over-the-Phone iCloud Password Resets [Updated]
Wired reports that Apple has ordered its support staff to temporarily stop processing AppleID password changes over the phone.
The move is a response to the experience of Wired reporter Mat Honan who had his iCloud account hacked which resulted in the remote-wipe of his iPhone, iPad and MacBook Air.
An Apple worker with knowledge of the situation, speaking on condition of anonymity, told Wired that the over-the-phone password freeze would last at least 24 hours. The employee speculated that the freeze was put in place to give Apple more time to determine what security policies needed to be changed, if any.Wired was able to confirm the policy change by calling Apple Support and attempting to reset the password on an iCloud account.
Meanwhile, Amazon has also changed their policy in the wake of the hacking report. Amazon no longer allows people to call in and change their credit card or email address settings. Hackers had taken advantage of Amazon's policies in order to expose the last four digits of Honan's credit card which was then used to take over his iCloud account.
Update: Apple has issued a statement to Wired confirming the suspension of password resets over the phone and promising greater security once the functionality is restored.
“We’ve temporarily suspended the ability to reset AppleID passwords over the phone,” Apple spokesperson Natalie Kerris told Wired via email. “We’re asking customers who need to reset their password to continue to use our online iForgot system (iforgot.apple.com).
“This system can reset a password in one of two ways – either have a password reset sent to an alternate email address already on record or challenge the customer to answer security questions they had previously set up. When we resume over the phone password resets, customers will be required to provide even stronger identify verification to reset their password.”
[ 62 comments ]
Top Rated Comments
(View all)
91 months ago
Can we bring back downvotes? I like expressing my displeasure with certain posts.
91 months ago
great more inconvenience if we do indeed lose our password....
If people are careless enough to A) lose their passwords and B) forget the answers to their security questions, they deserve to be tremendously inconvenienced while they try to prove their identities. Why should everybody else's identities be more vulnerable because some people are stupid?
91 months ago
Hello, I'm Tim Cook and I forgot my password. Give me access or you're fired. :rolleyes:
91 months ago
Good; it's a huge security flaw.
My advice to everyone, is to use at least TimeMachine, and to disable remote wipe of your macbook. It'd be more useful to use logmein or teamviewer.
Backup is the most important step.
Then backup.
Then backup the backup.
My advice to everyone, is to use at least TimeMachine, and to disable remote wipe of your macbook. It'd be more useful to use logmein or teamviewer.
Backup is the most important step.
Then backup.
Then backup the backup.
91 months ago
Backup is the most important step.
Then backup.
Then backup the backup.
As a video editor, that was a description of my life.
91 months ago
Can we bring back downvotes? I like expressing my displeasure with certain posts.
So I can downvote your comment. We all miss downvotes but asking for them to bring it back in a news post won't do anything. Are there contact us email options?
91 months ago
They should have targeted Tim Cooks account instead of the reporters... I'm sure he uses amazon.
91 months ago
Good. Is doing things by calling someone even used anymore?
Is English used even by you?
91 months ago
As a video editor, that was a description of my life.
As someone writing a Post-doctoral Thesis, it was the story of my life... every ten minutes ;)
[ Read All Comments ]
Apple Music has renamed its "The A-List: Hip-Hop" playlist to "Rap Life."
Ebro Darden, global editorial head of hip-hop and R&B at Apple Music, will host a companion...
Samsung is believed to be Apple's exclusive supplier of OLED displays for iPhones, but it may have company soon.
In a research note shared with MacRumors, Barclays analysts said fellow...
1Password has restored the option for customers who originally purchased its iOS app to create a local vault during setup, after users queued up online to voice their frustrations with the fact that...
Apple is planning to open an office in highly desired location in Vancouver, Canada reports Bloomberg. The company has leased space in a 24-story office building at 400 West Georgia owned by...
Elevation Lab, known for its line of popular iPhone charging docks, today released the FamilyCharger, a multi-charging setup designed to allow you to charge all of your devices in one place.
The...
Apple today seeded the third beta of an upcoming macOS Catalina update to its public beta testing group, two weeks after seeding the second public beta and a day after seeding the fourth developer...
Apple today seeded the third beta of an upcoming tvOS 13 update to its public beta testing group, two weeks after seeding the second public beta and day after seeding the fourth developer beta of...
Apple today began selling an updated version of the Rotor Riot wired game controller for iPhone and iPad through its online store. The new model features a redesigned directional pad, a built-in...
