Apple Mistakenly Sending Out OS X Server Replacement Up-to-Date Codes

Yesterday, we noted that Apple's Up-to-Date program allowing recent Mac purchasers to receive free upgrades to OS X Mountain Lion was experiencing some early hiccups, with users receiving Mac App Store redemption codes that were registering as invalid. Customer support representatives were advising users that Apple was aware of the issue and would be automatically issuing replacement codes but that the process could take up to three days.


While many of these replacement codes are already coming through, users today have begun reporting that Apple is mistakenly sending out codes for the OS X Server components of Mountain Lion rather than Mountain Lion itself.

I just got my second code and was able to redeem it. The only problem is when it redeemed it came up with an error saying OSX Server cannot be downloaded because it requires OSX 10.8.0 to run. It seems they sent me a redemption code for server instead of mountain lion. The pdf with the code clearly says that the code is for mountain lion...

My purchased tab only shows OSX Server - no mountain lion...

At least half a dozen users have reported the same problem, with the issue presumably affecting a much greater number of users receiving codes today. One user who called Apple about the issue was advised to file another request through Apple's uptodatesupport@apple.com support mechanism.

OS X Server is also available through the Up-to-Date program, but is limited to users who purchased server models of the company's Mac Pro and Mac mini lines.

Top Rated Comments

(View all)
Avatar
108 months ago

Steve never would've let this happen!:apple:


Where's the down vote when you need it? :rolleyes:
Score: 71 Votes (Like | Disagree)
Avatar
108 months ago

Steve never would've let this happen!:apple:


I think Apple's history of releases might not coincide with that belief.
Score: 28 Votes (Like | Disagree)
Avatar
108 months ago
At least they weren't sending codes for Windows 7.
Score: 27 Votes (Like | Disagree)
Avatar
108 months ago
Steve never would've let this happen!:apple:
Score: 23 Votes (Like | Disagree)
Avatar
108 months ago
Apple needs to rethink their up-to-date strategy. Why require a redemption code at all? Software update and the App Store already know what Mac you have. Just push the new OS to eligible machines.
Score: 22 Votes (Like | Disagree)
Avatar
108 months ago
Looks like Apple's codes department recently hired the Marx Brothers
Score: 18 Votes (Like | Disagree)

Top Stories

First Impressions From New iPhone 12 and 12 Pro Owners

Thursday October 22, 2020 4:20 pm PDT by
It's already Friday, October 23, in Australia and New Zealand, which means some customers who purchased an iPhone 12 or 12 Pro already have their new devices in hand. We've seen dozens of reviews of the iPhone 12 and iPhone 12 Pro from media sites, but now first impressions from regular Apple customers are available. Image via MacRumors reader Boardiesboi New iPhone 12 and 12 Pro owners are...

New Photos Offer Better Look at iPhone 12 Color Options

Tuesday October 20, 2020 2:34 am PDT by
As we wait for the iPhone 12 review embargo to lift later today, more pictures are circulating of the devices in real-world lighting conditions, providing a better look at the different colors available. Leaker DuanRui has shared images on Twitter of the iPhone 12 in white, black, blue, green, and (PRODUCT)RED. The black and white colors are similar to the iPhone 11 colors, but the other...

Photographer Austin Mann Tests the iPhone 12 Pro's Camera

Wednesday October 21, 2020 4:14 am PDT by
Travel photographer Austin Mann usually performs an in-depth review of new iPhone models to test their camera performance in real-world scenarios. To test Apple's new iPhone 12 Pro, Mann traveled to Glacier National Park, Montana. Mann focused on some of the biggest camera upgrades with the iPhone 12 Pro, including the upgraded Wide lens, Ultra Wide Night mode, and LiDAR autofocus, across a...

iPhone 12 Pro Max Has Smaller 3,687 mAh Battery According to Regulatory Filing

Tuesday October 20, 2020 8:48 pm PDT by
Apple's new iPhone 12 Pro Max is equipped with a 3,687 mAh battery, which is around 7% less capacity than the 3,969 mAh battery in the iPhone 11 Pro Max, according to a regulatory filing published by TENAA, the Chinese equivalent of the FCC. The regulatory filing, spotted by MacRumors, also lists the iPhone 12 Pro Max with 6GB of RAM as seen in benchmark results last week. Apple has filed ...

5G Drains iPhone 12 Battery 20% Faster Than 4G in Benchmark

Wednesday October 21, 2020 3:17 am PDT by
After the first reviews for the iPhone 12 and iPhone 12 Pro emerged yesterday, a new report by Tom's Guide reveals the extent of battery life reductions when using 5G. The report outlines a test wherein the iPhone surfs the web continuously at 150 nits of screen brightness, launching a new site every 30 seconds until the battery drains. Interestingly, the test was run on an iPhone 12 and...

Teardown Video Confirms iPhone 12 and iPhone 12 Pro Use Same 2,815mAh Battery

Thursday October 22, 2020 9:47 am PDT by
With the iPhone 12 launching on Friday and in just a few hours to Australia and New Zealand, hands-on videos, teardowns, reviews, and other iPhone-related content has been coming out. A new teardown video delves into both the iPhone 12 and the 12 Pro, confirming battery life for both models and giving us a closer look at their internals. The video from Io Technology is in Chinese, but ...

French iPhone Boxes Come Packed in an Outer Box With Separate EarPods

Wednesday October 21, 2020 6:52 am PDT by
After the news that France would be the only territory to continue to include EarPods with the iPhone, it seems that Apple is not packing the earbuds within the iPhone's box (via iGeneration). Screenshot from TheiCollection's review video The French iPhone 12 and iPhone 12 Pro does not have a different retail box to accommodate EarPods, meaning that all iPhone boxes are consistent...

Some Defective Apple iPhone 12 Cases Shipping Without Speaker Holes

Wednesday October 21, 2020 12:54 pm PDT by
At least two customers who have purchased iPhone 12 cases have received defective cases that do not have speaker holes, which obscures the sound. Photo by Reddit user zarnold16 There have been two separate threads on Reddit from iPhone 12 customers who purchased a case and received one without speaker holes. One customer was told by an Apple advisor that the case wasn't meant to have...

Watch: New iPad Air Unboxing Videos and First Impressions

Wednesday October 21, 2020 6:00 am PDT by
Apple's embargo has lifted on reviews for the new iPad Air ahead of its launch on Friday. In addition to our more detailed review roundup, we've shared a handful of unboxing videos and first impressions of the device below. The new iPad Air via Karl Conrad The new iPad Air features a larger 10.9-inch edge-to-edge display, a faster A14 Bionic chip, and a USB-C port instead of Lightning. It is...

Apple's AirTags Revealed in Newly Published Patent Applications

Thursday October 22, 2020 9:13 am PDT by
Two patent applications filed by Apple appear to depict the company's widely expected AirTags item trackers (via Patently Apple). The filings, which include a large number of images, are titled "Mounting Base for a Wirelessly Locatable Tag" and "Fastener with a Constrained Retention Ring," and describe a wirelessly locatable tag that can be used to determine the absolute location of an...