U.S. carrier T-Mobile has decided to offer "additional support" to customers using the iPhone on its network, reports TmoNews. While T-Mobile doesn't sell the iPhone, it reports that more than 1 million unlocked iPhones are used on its network and the additional support will be useful to T-Mobile's less tech-savvy iPhone users.

tmoiphonesupport
T-Mobile will support users who have questions about "common procedures, information about feature and specifications and other basic device questions." Most T-Mobile iPhone users are limited to T-Mobile's slower EDGE network due to the iPhone's incompatibility with the 1700/2100 MHz bands used by the carrier for its faster data networks. Late last year, though, some of T-Mobile's towers were adjusted for its faster HSPA+ network, moving them to the iPhone-accessible 1900MHz band in some "pockets" of the country.

Earlier this month, T-Mobile claimed the next iPhone chipset could be capable of supporting the carrier's Advanced Wireless Spectrum, but noted that it didn't have any specific knowledge of Apple's future products.

Top Rated Comments

Diode Avatar
176 months ago
The capability is in the qualcomm radio. Apple just needs to invest in the transceiver, PCB changes and modifications to the external antenna to support the AWS bands. Given these are small hurdles, the hurdle is a political/economics one, not a technical one.
Even handsets that support LTE over AWS like the AT&T HTC Vivid have the HSPA+ radio disabled on the AWS portion, again effectively locking out T-Mobile. This shows it's purely politics and probably stipulated by AT&T to have the phone on their network.

I suspect you will see Apple do something similar to "save battery" or something.
Score: 4 Votes (Like | Disagree)
chrmjenkins Avatar
176 months ago
The capability is in the qualcomm radio. Apple just needs to invest in the transceiver, PCB changes and modifications to the external antenna to support the AWS bands. Given these are small hurdles, the hurdle is a political/economics one, not a technical one.

The specs aren't going to advertise it because apple has no intention of running on those frequencies.

https://forums.macrumors.com/showthread.php?t=1092599



AWS is UMTS 1700
Score: 4 Votes (Like | Disagree)
cmwade77 Avatar
176 months ago
As much as people love to hate on AT&T, I've actually had better customer service with them than Verizon. When people say AT&T has bad service, I never actually hear any details about an encounter they had. It's just taken for fact.
Ok, I will give actual examples:

First off, please note that with AT&T, this is a business account, so there are a ton of lines on it and we spend a fair amount with them every month.

There was fraud committed on the account, which took several months to get the charges reversed, even though they acknowledged the fraud. Then when we went to order new phones, we were "not eligible for an upgrade" as they never fixed our upgrade eligibility status when they removed the line. I had to go to the vice president of AT&T to get this resolved.

They also had double billed us for certain lines and kept saying it was our fault.

Anytime that I need to call them, it takes 15-20 minutes to get a live person and this is through their key contact center, which is supposed to be a lot faster than the consumer side.


Now, let's compare this to T-Mobile, which I personally have as a family line with 5 lines:
We accidentally purchased something, it was our fault, but we called T-Mobile, they immediately reversed the charges.

When they started enabling data by default for smart phones and charging for it, we called them after we were charged about $100, they reversed the charges (and extra) and put a block on it within about 2 minutes.

My wife wanted to be able to tether her Android phone, she called them, they gave her instructions on how to do so without having to pay the extra $5 per month that they officially want you to pay.

We have never waited for more than 2 minutes on hold for a representative and that was when 1/2 the state was experiencing a service outage.
Score: 3 Votes (Like | Disagree)
chrmjenkins Avatar
176 months ago
As much as people love to hate on AT&T, I've actually had better customer service with them than Verizon. When people say AT&T has bad service, I never actually hear any details about an encounter they had. It's just taken for fact.
Score: 3 Votes (Like | Disagree)
rcappo Avatar
176 months ago
Will I be allowed to tether my phone to my laptop? Will the data plan be reasonably priced?
Score: 1 Votes (Like | Disagree)
WatchTheThrone Avatar
176 months ago
Good for tmobile supporting even phones they don't sell. I had an unlocked 3GS with tmobile and never did I have a problem with it but when Sprint got the iPhone and tmobile didn't I decided to give sprint a try.
Been very happy with Sprint even though their 3G was slow at launch but now I'm getting on average 1.2mb/s and for me thats pretty good o and having truly unlimited is a major plus!! (did 4.5 gigs last month and no throttling) :)
Score: 1 Votes (Like | Disagree)

Popular Stories

iphone 16 pro ghost hand

5 Reasons to Skip This Year's iPhone 17 Pro

Thursday July 10, 2025 4:54 am PDT by
Apple will launch its new iPhone 17 series in two months, and the iPhone 17 Pro models are expected to get a new design for the rear casing and the camera area. But more significant changes to the lineup are not expected until next year, when the iPhone 18 models arrive. If you're thinking of trading in your iPhone for this year's latest, consider the following features rumored to be coming...
apple wallet drivers license feature iPhone 15 pro

Apple Says iPhone Driver's Licenses Will Expand to These 8 U.S. States

Tuesday July 8, 2025 11:26 am PDT by
In select U.S. states, residents can add their driver's license or state ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age at select airports and businesses, and in select apps. Unfortunately, this feature continues to roll out very slowly since it was announced in 2021, with only nine U.S. states, Puerto Rico,...
iPhone 17 Pro in Hand Feature Lowgo

iPhone 17 Pro to Reverse iPhone X Design Decision

Monday July 7, 2025 9:46 am PDT by
Since the iPhone X in 2017, all of Apple's highest-end iPhone models have featured either stainless steel or titanium frames, but it has now been rumored that this design decision will be coming to an end with the iPhone 17 Pro models later this year. In a post on Chinese social media platform Weibo today, the account Instant Digital said that the iPhone 17 Pro models will have an aluminum...
iPhone 17 Pro in Hand Feature Lowgo

Leaker Reveals Amount of RAM in iPhone 17 Through iPhone 17 Pro Max

Wednesday July 9, 2025 8:08 am PDT by
Three out of four iPhone 17 models will feature more RAM than the equivalent iPhone 16 models, according to a new leak that aligns with previous rumors. The all-new iPhone 17 Air, the iPhone 17 Pro, and the iPhone 17 Pro Max will each be equipped with 12GB of RAM, according to Fixed Focus Digital, an account with more than two million followers on Chinese social media platform Weibo. The...
apple account card feature

Apple Account Card Expanding to More Countries

Tuesday July 8, 2025 7:34 pm PDT by
Apple is expanding the ability to add an Apple Account Card to the Wallet app to more countries, according to backend Apple Pay changes. With iOS 15.5, Apple updated the Wallet app to allow users to add an Apple Account Card, which displays the Apple credit balance associated with an Apple ID. If you receive an Apple gift card, for example, it is added to an Apple Account that is also...
macbook pro blue green

M5 MacBook Pro No Longer Coming in 2025

Thursday July 10, 2025 12:38 pm PDT by
Apple does not plan to refresh any Macs with updated M5 chips in 2025, according to Bloomberg's Mark Gurman. Updated MacBook Air and MacBook Pro models are now planned for the first half of 2026. Gurman previously said that Apple would debut the M5 MacBook Pro models in late 2025, but his newest report suggests that Apple is "considering" pushing them back to 2026. Apple is now said to be...
iOS 26 Feature

Everything New in iOS 26 Beta 3

Monday July 7, 2025 1:20 pm PDT by
Apple is continuing to refine and update iOS 26, and beta three features smaller changes than we saw in beta 2, plus further tweaks to the Liquid Glass design. Apple is gearing up for the next phase of beta testing, and the company has promised that a public beta is set to come out in July. Transparency In some apps like Apple Music, Podcasts, and the App Store, Apple has toned down the...
iCloud General Feature Redux

iPhone Users Who Pay for iCloud Storage Receive These Five Perks

Wednesday July 9, 2025 9:20 am PDT by
If you pay for iCloud storage on your iPhone, did you know that Apple offers you five perks beyond the extra storage space, at no additional cost? Here are the perks included with all iCloud+ plans:Private Relay keeps your Safari browsing history entirely private from network providers, websites, and even Apple. Hide My Email generates unique, random email addresses whenever needed. Hom...