T-Mobile USA Executive Offers Letter to Customers Regarding Lack of iPhone

With Sprint set to join AT&T and Verizon in offering the iPhone in the United States, T-Mobile appears to be the last of the four major carriers that will be without the device. While a few rumors had allowed those looking for an iPhone on T-Mobile to hold out hope, an internal news posting revealed that the carrier's Chief Marketing Office Cole Brodman had confirmed at a company town hall meeting that T-Mobile USA would not be offering the iPhone 5 this year.


Brodman has now followed up with an open letter to T-Mobile customers, thanking them for their loyalty and making clear that the carrier is interested in carrying the iPhone.

We’ve heard from many customers who love their T-Mobile service, but are disappointed that we don’t carry the iPhone. To these customers, first, thank you for your business. Please know that we think the iPhone is a great device and Apple knows that we’d like to add it to our line-up. Today, there are over a million T-Mobile customers using unlocked iPhones on our network. We are interested in offering all of our customers a no-compromise iPhone experience on our network.

Brodman offers no additional details on the state of negotiations between T-Mobile USA and Apple, instead promoting the company's latest Android handsets and positioning them as able to "rival or beat" any other smartphone on the market, "including the iPhone."

AT&T is in the process of trying to acquire T-Mobile USA, although it has run into opposition from the U.S. government and rival carriers. Regardless, AT&T has indicated that T-Mobile USA would be operated independently from AT&T for some time after the completion of the merger, so it is unclear how quickly T-Mobile might be able to gain the iPhone even under that scenario.

Top Rated Comments

(View all)
Avatar
119 months ago
They are literally begging for the iPhone.

:apple:
Score: 14 Votes (Like | Disagree)
Avatar
119 months ago

Pick the common GMS frequencies and you might get the phone next time.

T-Mobile does have "common GSM frequencies." Their GSM/Edge network is 100% 1900Mhz. But there is only so much spectrum to go around and the big 3 gobbled it all up. That is why T-Mobile was nearly 2 years late launching 3G. They didn't have enough spectrum. So, the government offered up 1700Mhz AWS spectrum and T-Mobile led the charge along with Cricket and Metro PCS in the auction.

T-Mobile isn't using 1700Mhz as it's "choice." It's all that is left. But hell... Apple made a special CDMA iPhone 4 for Verizon... why not make an AWS iPhone for T-Mobile?

Even then... AT&T is gobbling up T-Mobile for their 1700mhz spectrum to deploy LTE on it. So it is "good enough" for AT&T. And I am sure that when the 2012 iPhone launches with LTE, Apple will support 1700Mhz LTE for AT&T along with both sides of the 700Mhz spectrum for Verizon and AT&T both.

And Sprint? Sprint is currently running WiMax at 2500 Mhz spectrum. When they convert to LTE (not "if"... "WHEN"), then we will have LTE 2500Mhz too.

Like Samsung, HTC and Moto learned a long time ago... you have to learn to accept it all.
Score: 12 Votes (Like | Disagree)
Avatar
119 months ago
i use my 3GS on t-mobile...

quite frankly, i LOVE not being required to have a data plan. Everywhere has wifi these days, and when I REALLY want to use the net on the go, I tether to my iPad. I personally think it's TOTAL CRAP that carriers require a seperate data package for each of your devices, and am glad that I can use my iPhone how i want, with whom I want.
Score: 9 Votes (Like | Disagree)
Avatar
119 months ago
I hope the iPhone 5 ends up supporting the T-Mobile frequencies even if T-Mobiel doesn't officially end up carrying the iPhone. By my math, buying an iPhone unlocked outright and coupling it with T-Mobile's cheaper plans saves me a few hundred over AT&T and Verizon (over the course of a 24 month contract).
Score: 7 Votes (Like | Disagree)
Avatar
119 months ago
It's odd to acknowledge but then not address the issue in any meaningful way. In business you never say "sorry" unless it's blatantly your fault, and you never bring up a shortcoming unless you aim to deflect it properly.

This just seems... weird.
Score: 7 Votes (Like | Disagree)
Avatar
119 months ago
I think iPhone could save T-Mobile. Hell, I'd switch.



Maybe.
Score: 6 Votes (Like | Disagree)

Top Stories

First iPhone 12 Mini Hands-On Video Surfaces [Update: Video Pulled]

Wednesday October 28, 2020 1:21 pm PDT by
Apple's iPhone 12 mini and the iPhone 12 Pro Max aren't set to be available until November 13, but a Romanian YouTuber got his hands on the iPhone 12 mini and showed it off today, offering a size comparison between the iPhone 12 and the 12 mini along with going over some of the device's features. The iPhone 12 mini is identical to the iPhone 12 in design and functionality, but it has a...

Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
Last week, Apple released an update for Boot Camp, its utility for running Windows on a Mac. While this update would typically be unremarkable, several of our readers noticed that the release notes reference an unreleased 2020 model of the 16-inch MacBook Pro. While this could easily be a mistake, the 16-inch MacBook Pro is nearly a year old, so it is certainly a worthy candidate for a...

After Mocking Apple, Samsung May Remove Power Adapter From Galaxy S21 Box

Tuesday October 27, 2020 4:29 pm PDT by
Samsung's Galaxy S21, coming in 2021, may not include a power adapter or headphones in the box, according to reports from Korean media sites highlighted by SamMobile. Rumors earlier this year also said that Samsung was considering removing these accessories from future smartphone models, but that didn't stop Samsung from mocking Apple for selling the iPhone 12 models without a power adapter...

Report: Apple Silicon iMac Featuring Desktop Class 'A14T' Chip Coming First Half of 2021

Tuesday October 27, 2020 4:14 am PDT by
The first iMac powered by Apple Silicon is set to arrive in the first half of next year and will feature a desktop class "A14T" chip, according to Chinese-language newspaper The China Times. Codenamed "Mt. Jade," Apple's first custom-made desktop processor will be twinned with its first self-developed GPU, codenamed "Lifuka," both of which are being produced using TSMC's 5-nanometer process, ...

iPhone 12 Ceramic Shield Still 'Scratches at Level 6 With Deeper Grooves at Level 7' in Mohs Hardness Test

Wednesday October 28, 2020 7:10 am PDT by
iPhone 12 and iPhone 12 Pro models feature a new Ceramic Shield front cover that is "tougher than any smartphone glass," according to Apple, but the displays on the devices still have similar scratch resistance as previous iPhones based on a new test. Zack Nelson today shared his much-anticipated iPhone 12 Pro durability test on his YouTube channel JerryRigEverything, and based on the Mohs...

2020 iPad Air vs. iPad Pro: Hands-On Comparison

Tuesday October 27, 2020 3:03 pm PDT by
Apple announced the new 2020 fourth-generation iPad Air in September, but the new tablets just started shipping out to customers last Friday. We picked one up and thought we'd do a hands-on comparison with the iPad Pro, which was last updated in March, because both tablets are about as powerful and share many similarities. Subscribe to the MacRumors YouTube channel for more videos. Design and ...

MagSafe Charger Only Charges at Full 15W Speeds With Apple's 20W Power Adapter [Updated]

Monday October 26, 2020 3:38 pm PDT by
Alongside the iPhone 12 and 12 Pro models, Apple introduced a new MagSafe charger that attaches to the magnetic ring in the back of the devices, providing up to 15W of charging power, which is double the speed of the 7.5W Qi-based wireless charging maximum. Apple does not provide a power adapter with the $39 MagSafe charger, requiring users to supply their own USB-C compatible option. Apple...

Apple Files Mystery 'Personal Computer' With Placeholder 'B2002' Name in Bluetooth Product Database

Tuesday October 27, 2020 12:36 pm PDT by
Last week, a listing appeared in the Bluetooth product database for an Apple product with a placeholder name "B2002" and a model number of "TBD." MacRumors was alerted to the listing by health and fitness tech website MyHealthyApple. The product is filed under the "personal computer" category, which Apple has used for previous Mac and iPad listings in the database, so it is hard to pinpoint...

Apple Releases First macOS Big Sur 11.0.1 Beta to Developers [Update: Public Beta Available]

Wednesday October 28, 2020 10:15 am PDT by
Apple today seeded a new macOS Big Sur 11.0.1 beta to developers for testing purposes, with the new beta replacing the existing macOS Big Sur 11 beta 10 update that was released two weeks ago. The macOS Big Sur beta can be downloaded through the Apple Developer Center and once the appropriate profile is installed, subsequent betas will be available through the Software Update mechanism in...

iPhone 12 Models Might Support Reverse Charging of Future Apple Accessories According to FCC Filing

Tuesday October 27, 2020 6:25 pm PDT by
iPhone 12 models could have an inactive wireless charging feature for accessories, according to an FCC filing discovered by VentureBeat's Jeremy Horwitz. In the filing, Apple said that 2020 iPhones support a wireless charging function that will seemingly be enabled for at least one future Apple accessory:In addition to being able to be charged by a desktop WPT charger (puck), 2020 iPhones...