AT&T Addressing Network Performance in Manhattan and San Francisco, High-Bandwidth Users

The Wall Street Journal reports that AT&T Mobility CEO Ralph de la Vega noted at an investor conference today that the company is continuing to work to address network issues in Manhattan and San Francisco, areas with high densities of iPhone and other smartphone users who have been experiencing subpar performance.

Those two cities see especially high smart-phone penetration, which has put pressure on AT&T's data network. The company expects to see gradual improvements in New York and plans to replace some microcells in San Francisco, he said.

"This is going to get fixed," Mr. de la Vega said. "In both of those markets, I am very confident that you're going to see significant progress."

Despite recent improvements centered around deployment of the 850 MHz spectrum in many of AT&T's markets, complaints have continued to surface, with Apple support staff even apparently acknowledging that a dropped call rate of 30% was considered normal in New York City.

De la Vega also addressed the ongoing issue of high-bandwidth smartphone customers, noting frequently-cited data showing that 3% of smartphone users are responsible for 40% of data traffic. In response to this issue, de la Vega reiterated AT&T's general plan to "incentivize" customers to reduce their data usage.

With about 3% of smart-phone customers driving 40% of data traffic, AT&T is considering incentives to keep those subscribers from hampering the experience for everyone else, he said. "You can rest assured that we're very sure we can address it in a way that's consistent with net-neutrality and FCC regulations."

While specific plans have yet to be rolled out, de la Vega suggested that simply offering users greater insight into their bandwidth usage has been shown to reduce their demand. Over the longer term, however, AT&T is likely to shift to usage-based pricing, although any such changes would be based on industry standards and competition and on regulatory guidelines.

Related Forum: iPhone

Popular Stories

Beyond iPhone 13 Better Blue Face ID Single Camera Hole

Six Reasons to Wait for Next Year's iPhone 17

Thursday February 22, 2024 4:20 am PST by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models concurrently, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different, and already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
General Apps Messages

iOS 17.4 to Add This 'Groundbreaking' New Messaging Feature

Friday February 23, 2024 5:05 am PST by
With iOS 17.4, set to arrive in March 2024, Apple is bringing a new cryptographic security feature to iMessage called PQ3. This "groundbreaking" and "state-of-the-art" protocol provides "extensive defenses against even highly sophisticated quantum attacks," according to Apple. Let's break down what that means. Apple's iMessage service already supports end-to-end encryption, but security...
iPhone Notch

Apple Explored These Notch and Dynamic Island Designs for iPhones

Friday February 23, 2024 2:05 pm PST by
With the iPhone 14 Pro models in 2022, Apple introduced the Dynamic Island, which can morph and expand to display system alerts, sports scores, and a variety of other information. The feature makes the space surrounding the front camera and Face ID sensors useful compared to the notch on older iPhone models. Apple explored a variety of ideas for the iPhone's notch area over the years before...
New Macs iPads iOS 17 4

What to Expect at Potential Apple Event in March: iPads, Macs, and More

Friday February 23, 2024 8:35 am PST by
Apple often holds its first media event of the year in March, so the company could be just weeks away from announcing new products. Below, we have outlined what to expect from a potential Apple Event this March. Past Apple Events in March Apple has held five events in March since 2015:Monday, March 9, 2015 Monday, March 21, 2016 Tuesday, March 27, 2018 Monday, March 25, 2019 Tuesday,...
iOS 17

When Will Apple Release iOS 17.4 for iPhones?

Friday February 23, 2024 11:56 am PST by
Apple has been beta testing iOS 17.4 for nearly a month now. Below, we explain when the update is likely to be released to all users. In its press release announcing major App Store changes in the EU, which were implemented in response to new regulations under the EU's Digital Markets Act, Apple confirmed that iOS 17.4 will be released at some point in March:Developers can learn about these...
iOS 17

iOS 17.4 Coming Soon With These New Features for Your iPhone

Monday February 26, 2024 6:08 am PST by
In a press release last month, Apple confirmed that iOS 17.4 will be released in March, and the update includes several new features and changes for the iPhone. Key new features in iOS 17.4 include major App Store changes in the EU, Apple Podcasts transcripts, and an iMessage security upgrade. The update also adds new emoji and includes preparations for the launch of next-generation CarPlay...