AT&T Dropped Call Rate of 30% Considered Normal in New York City

Gizmodo reports that one of its readers recently visited the Genius Bar at the SoHo Apple retail store in New York City complaining that 30% of his attempted calls were being dropped, and was informed after testing that such performance was considered normal by AT&T's standards for the area. The reader provided Gizmodo with a copy of the Genius Bar work authorization form noting the technician's assessment of the situation.

Issue Description: dropped calls, poor signal
Steps to Reproduce: plugged into behavior scan, report concludes that phone has dropped over 22 percent of the phone calls made. customer states that the percentage is a bit higher but does not register to the phone due to the fact that when a call begins to fail he manually disconnects the call.
Issue Verified: Yes
Proposed Resolution: this is a basic trouble shooting case so that the customer may report back to ATT to show that the phone is fully functional and the problem is consistent with the service provided by ATT

AT&T has acknowledged that it has struggled with service performance in areas of high iPhone density such as the New York City and San Francisco Bay areas, and has recently taken steps to enhance 3G service in those and other markets.