iPhone 3GS Trumps Palm Pre in Satisfaction Survey

Two reports published today by RBC/IQ ChangeWave highlight user satisfaction and likes and dislikes of Apple's iPhone 3GS and Palm's Pre. The surveys, both conducted in August, show that iPhone 3GS users are far more satisfied with their device than Palm Pre users are with theirs. Among common likes between the two devices are their touchscreen interfaces and ease of use, while common dislikes include short battery life and the lack of support by corporate IT departments.

When it comes to device satisfaction, 82% of iPhone 3GS users are very satisfied, compared to 45% of Palm Pre users. In terms of user expectations, 38% of users said the iPhone 3GS exceeded their expectations, where only 18% of Pre users made the same claim.

134804 iphone 3gs sat 300 135035 palm pre sat 300

The carrier for the iPhone in the U.S., AT&T, heads the list of dislikes for iPhone 3GS users, with 55% of users citing it as a negative factor. Palm Pre users' only complaint about Sprint, which currently offers the Pre exclusively in the U.S., is that it is the only network on which the Pre can be used - a complaint offered by only 8% of the survey's respondents.

134804 palm pre likes 500

134803 iphone 3gs likes 500

Palm's Pre, largely viewed as one of the premier iPhone competitors of the year, was released in June to early reviews praising its webOS operating system and lamenting its cramped keyboard and short battery life. At release, the Pre was able to sync media through iTunes on a PC or Mac by emulating an iPod. Since then, an iTunes update from Apple disabled Pre synchronization with iTunes and then a subsequent webOS update from Palm re-enabled it. Palm's webOS application store, the App Catalog, is growing but still trails Apple's App Store, which currently features over 60,000 apps, in available software from third-party developers by a wide margin.

Palm has come under fire in recent days in the wake of revelations that the Pre periodically sends what many consumers consider to be personal information, including GPS location and data on app usage, back to Palm's servers. Palm has defended its actions, noting that the company's privacy policy "includes very detailed language about potential scenarios in which we might use a customer's information, all toward a goal of offering a great user experience."

Related Forum: iPhone

Popular Stories

Apple Intelligence General Feature

Apple Intelligence Features Not Coming to European Union at Launch Due to DMA

Friday June 21, 2024 9:44 am PDT by
Apple today said that European customers will not get access to the Apple Intelligence, iPhone Mirroring, and SharePlay Screen Sharing features that are coming to the iPhone, iPad, and Mac this September due to regulatory issues related to the Digital Markets Act. In a statement to Financial Times, Apple said that there will be a delay as it works to figure out how to make the new...
iOS 18 on iPhone Feature

Everything New in iOS 18 Beta 2

Monday June 24, 2024 12:52 pm PDT by
Apple today released the second betas of iOS 18 and iPadOS 18 to developers, and the software adds support for new features that Apple is working on, plus it tweaks some of the interface changes that have been made in the updates. Apple will refine iOS 18 over the course of the next few months, with multiple changes and refinements expected from now until September. We've highlighted...
Apple WWDC24 Apple Intelligence hero 240610

Apple Explains iPhone 15 Pro Requirement for Apple Intelligence

Wednesday June 19, 2024 4:48 am PDT by
With iOS 18, iPadOS 18, and macOS Sequoia, Apple is introducing a new personalized AI experience called Apple Intelligence that uses on-device, generative large-language models to enhance the user experience across iPhone, iPad, and Mac. These new AI features require Apple's latest iPhone 15 Pro and iPhone 15 Pro Max models to work, while only Macs and iPads with M1 or later chips will...
amazon echo dot

Amazon Could Charge Up to $10/Month for Alexa

Friday June 21, 2024 2:55 pm PDT by
Apple competitor Amazon is working on a revamp of its Alexa assistant, and the new version could cost up to $10 per month, according to a report from Reuters. The upcoming version of Alexa will support conversational generative AI, and Amazon is planning for two tiers of service. There will be a free tier and a second, premium tier that is priced at $5 at a minimum, with Amazon considering...
top stories 22jun2024

Top Stories: Apple Watch X Rumors, New Final Cut App for iPhone, and More

Saturday June 22, 2024 6:00 am PDT by
The avalanche of news coming out of WWDC earlier this month is finally starting to slow, but that doesn't mean there wasn't still lots to talk about in Apple news and rumors this week. This week saw some additional rumors about the upcoming Apple Watch models, the release of major Final Cut Pro updates, the launch of Apple's annual Back to School promo in the U.S. and Canada, new...