Jawbone CEO Offers Full Refund to UP Wristband Purchasers, Halts Sales

I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:

According to the letter,

With your help, we’ve found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. We’re also fixing an issue with syncing related to the band hardware.

It's temporary. They will start producing them again once they fix the problems.

I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:

It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.

That's not really all it can do. It can do a lot more than that.

It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.

It does a little bit more then that, but ok...

I don't think I've driven to Target faster than I did after reading that post...

Bought two for me and my bro!

I think this is sad.

Jawbone has done something extraordinary, something very rarely seen nowadays. You pile more expense onto them for their generous compensation offer.

I had ordered one for my brother's B-Day. It arrives tomorrow. Crap, now what do I do.

return it. seriously

I think the wristband is a great idea that just hasn't yet been executed properly.

My girlfriend and I each bought one when they came out and we both returned ours about a week and a half ago. After having it for about two weeks, the button stopped working to switch between the different modes. I had some battery issues as well. Also, IMO, the food tracker as it stands is pretty much worthless. We stopped the whole taking a picture of our food about two days into having it. The food tracker needs more detail than just, "how do you feel?" We both also found the pedometer's accuracy to be a little questionable. Checking out your sleep pattern was neat the first few times but then it kind of became, "so what?" I tried the smart alarm feature that tries to wake you up in the optimum state and I found to be no more alert or rested than before. In fact, I frequently went back to bed for the remaining 20 minutes or so before my real alarm went off because I really just wanted to sleep.

When mine broke, we ultimately decided that while it did have some neat features, like the social challenges, it wasn't yet worth it to pay the $99 each. Depending on how this product improves, I may want it in the future. (Ability to sync via Bluetooth please!) Overall, like I said, I think the idea has a lot of potential, but in is current stage isn't quite good enough. I am happy to see they know this and that they are working to improve!

According to the letter...

Well that makes sense then. Thanks for the info. :)

The sign of a good company is in how they respond when things go wrong. I don't have the Jawbone UP, but we own two products from Jawbone at home. Everything I sense or read about them points to well-run company with well -designed products and good customer service. Well, they just gotta make sure these types of product failures are rare. :)

I am on my 3rd one now since I got my first one on release day. I was just going to return it - as others have said, it's a cool concept but the execution isn't always all that great and 3 bands in 45 days is ridiculous. But I'm pleased with this offer from jawbone - at least they are stepping up and admitting there is a problem. Their offer to essentially let every single person that purchased one get a refund is great and has helped jawbone's reputation (at least in my eyes).