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Jawbone CEO Offers Full Refund to UP Wristband Purchasers, Halts Sales

Jawbone's $99 UP wristband is designed to track users activity, sleep, and food intake to "encourage healthier living". However, it appears the wristband -- released in early November -- has not been well-received.

The situation is so bad, with so many disappointed customers, Jawbone CEO Hosain Rahman has offered all Jawbone purchasers a "no questions asked guarantee" in a letter posted on Jawbone's website. The product seems to have been temporarily pulled from most retailers, including the Apple Online Store, Best Buy, and AT&T.


For most of you, this program is simply meant to offer peace of mind. Please continue to enjoy your UP band and keep sharing your experience with us. If you encounter any problems with your UP band, contact Jawbone directly for your choice of a replacement and/or refund under this program. It’s that simple.

Jawbone remains deeply committed to addressing all issues with UP, investing in the category and giving our customers the tools to live a healthier life. We’ve temporarily paused production of UP bands and will begin taking new orders once these issues have been sorted out. In the meantime, we’ll continue to release app updates for existing users.
Any purchaser of a Jawbone UP can get a full refund on the device, and can keep the wristband. The refund website goes live December 9th.

Top Rated Comments

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Posted: 35 months ago
It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.
Rating: 18 Votes
Posted: 35 months ago

I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:


According to the letter,

With your help, we’ve found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands. We’re also fixing an issue with syncing related to the band hardware.


It's temporary. They will start producing them again once they fix the problems.
Rating: 9 Votes
Posted: 35 months ago
I never really looked into this product. I'm curious to know what all the issues were with the product that would cause the company to refund the item and stop producing them. :confused:
Rating: 8 Votes
Posted: 35 months ago

It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.


It does a little bit more then that, but ok...
Rating: 7 Votes
Posted: 35 months ago

It's a 99-dollar bracelet that vibrates from time to time, reminding you to get up from your chair. Of course people are disappointed, I could just set my wristwatch to beep every hour, for free.


That's not really all it can do. It can do a lot more than that.
Rating: 6 Votes
Posted: 35 months ago

According to the letter...


Well that makes sense then. Thanks for the info. :)
Rating: 3 Votes
Posted: 35 months ago
I think the wristband is a great idea that just hasn't yet been executed properly.

My girlfriend and I each bought one when they came out and we both returned ours about a week and a half ago. After having it for about two weeks, the button stopped working to switch between the different modes. I had some battery issues as well. Also, IMO, the food tracker as it stands is pretty much worthless. We stopped the whole taking a picture of our food about two days into having it. The food tracker needs more detail than just, "how do you feel?" We both also found the pedometer's accuracy to be a little questionable. Checking out your sleep pattern was neat the first few times but then it kind of became, "so what?" I tried the smart alarm feature that tries to wake you up in the optimum state and I found to be no more alert or rested than before. In fact, I frequently went back to bed for the remaining 20 minutes or so before my real alarm went off because I really just wanted to sleep.

When mine broke, we ultimately decided that while it did have some neat features, like the social challenges, it wasn't yet worth it to pay the $99 each. Depending on how this product improves, I may want it in the future. (Ability to sync via Bluetooth please!) Overall, like I said, I think the idea has a lot of potential, but in is current stage isn't quite good enough. I am happy to see they know this and that they are working to improve!
Rating: 3 Votes
Posted: 35 months ago
I don't think I've driven to Target faster than I did after reading that post...

Bought two for me and my bro!
Rating: 3 Votes
Posted: 35 months ago

I don't think I've driven to Target faster than I did after reading that post...

Bought two for me and my bro!

I think this is sad.

Jawbone has done something extraordinary, something very rarely seen nowadays. You pile more expense onto them for their generous compensation offer.
Rating: 3 Votes
Posted: 35 months ago

I had ordered one for my brother's B-Day. It arrives tomorrow. Crap, now what do I do.


return it. seriously
Rating: 3 Votes

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