Apple Sends Apology Letter, 30-Day Extension to MobileMe Customers
We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.
Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.
Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.
We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.
Thank you,
The MobileMe Team
Apple will be extending all MobileMe subscribers an automatic 30-day extension.
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We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.
Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.
Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.
We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.
We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.
Thank you,
The MobileMe Team
Such a huge transition of systems will never go smoothly, their wording regarding the push features was evidently a grave mistake.
I think an additional month of service for free is adequate.
you'd think they would have realized this before hand and not called it push to begin with! is apple losing their cool? since the market growth and all are they going to start to decline and lower their standards? is apple to next microsoft?
yay! 30 days free!
edit: not seeing the change yet.
they did say to expect to see the change reflected in your account "over the next few weeks"
where's my email :confused:
wow.
you'd think they would have realized this before hand and not called it push to begin with! is apple losing their cool? since the market growth and all are they going to start to decline and lower their standards? is apple to next microsoft?
Joke post, right?
So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.
As I read this again, I thought,
"Do you think they would even put a line like that unless they had plans to make it near-instant in the near future?"
I say no, they'd just skip a statement like that if the current implementation was the final state. And if it was going to be a long time before it became near instant, they wouldn't put the implication in there like they appear (at least to me) to have done.
But it could just be some CYA terminology cooked up by lawyers so they can imply that it will be that way in the future, but all they're really doing is recognizing the egg on their face and promising not to call something push if it isn't.
Time will tell.
Glad to get the 30 day extension though. :D
Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.
I'm going to go back and watch the keynote, but didn't they state otherwise? Changes made on a PC or Mac take 15-20 minutes, no problem. But didn't they demo this happening in seconds?
Also, changes I made three days ago on my Mac still haven't showed up on the web. I think they're time is a little off. :D
30 days is sweet though.
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