American Express


'American Express' Articles

Apple Business Chat Expands to Dish Network, Philadelphia Phillies, American Express, and Others

Apple Business Chat, which is customer service through iMessage, is expanding to a total of 10 new partners and technology platforms. Apple on Friday announced that satellite TV provider DISH, concessions operator Aramark, hotel chain Four Seasons, food and gift producer Harry & David, and credit card company American Express are adopting the service. Here's the rundown from Apple:Aramark is launching a 10-game pilot of "Brew2You" at Citizens Bank Park, home of the Philadelphia Phillies. By scanning a QR code on their seat back, fans in three sections can use Business Chat to order beer or water and have it delivered to their seat. DISH Network is deploying Business Chat to customers nationwide, to allow them to contact a live agent to ask questions, make account changes, and schedule an appointment. They can also use their credit card on file to order a pay-per-view movie or sporting event. Four Seasons will enable guests to search for any Four Seasons property and instantly engage Four Seasons Chat, a multi-lingual chat service, helping guests to engage with Four Seasons teams anywhere, at any time, for any need. Harry & David customers can chat with a gift concierge about a product or service, or ask any other questions they might have. American Express is kicking off a pilot program for card members to get account information such as their balance, payment due dates, points balance, as well as ask for a card replacement, dispute a charge, get information about their card benefits, and more.Apple also announced five new technology platforms supporting

Visa, Mastercard, Amex, and Discover Plan Combo Checkout Button to Compete With PayPal

Visa, Mastercard, American Express, and Discover are planning to combine their online payment options into "a single button," hoping to make customers' shopping easier and reduce friction in the checkout process. The button will be a major competitor to PayPal, and combat what's called "the NASCAR effect," where multiple payment logos and options dot the purchasing interface on online marketplaces "like the side of a race car" (via Bloomberg). The new project is being headed by Visa and Mastercard, which announced during an industry conference that they will integrate the Visa Checkout and Masterpass payment options into the button. Afterwards, spokespeople for American Express and Discover announced they are joining the project as well. With all of these platforms located behind one button, users who already have payment options saved in each will be able to checkout "with a few clicks." Still, the project is in early stages, with a name and the visual design of the button still undecided. Visa and Mastercard hope to start moving customers enrolled in Visa Checkout and Masterpass to the new program by the end of this year, and expanded checkout support is expected in 2019. With all of the major credit and debit card companies joining forces, the new button is believed to be a direct competitor to PayPal, which amalgamates a customer's credit cards, debit cards, and bank accounts into one place for easier checkouts. The aim, according to the card networks, is to make online shopping simple, letting people finish with a few clicks -- an experience pioneered by

Apple Pay Expanding to France, Hong Kong, and Switzerland

Apple confirmed during its WWDC 2016 keynote that Apple Pay will be expanding to France, Hong Kong, and Switzerland over the next few months in partnership with Visa, MasterCard, and American Express. Visa and MasterCard will be supported in all three countries, while American Express will also be available in Hong Kong. The specific credit, debit, and prepaid cards that can be used in each country vary depending on the participating issuers listed below. France Participating banks and issuers in France at launch will include Banque Populaire, Boon, Caisse Epargne, Carrefour Banque, Orange, and Ticket Restaurant. Apple Pay will be accepted at many retailers in France, including Apple, Bocage, Boulanger, Cojean, Dior, Le Bon Marché, Louis Vuitton, Orange, Pret a Manger, Sephora, and elsewhere contactless payments are accepted. Hong Kong Participating banks and issuers in Hong Kong at launch will include the Bank of East Asia (BEA), Bank of China (Hong Kong), DBS Bank (Hong Kong), Hang Seng Bank, HSBC, and Standard Chartered. Apple Pay retailers in Hong Kong include 7-Eleven, Apple, Colourmix, KFC, Lane Crawford, Mannings, McDonald's, Pacific Coffee, Pizza Hut, Sasa, Senryo, Starbucks, ThreeSixty, and elsewhere contactless payments are accepted. Switzerland Participating banks and prepaid issuers in Switzerland at launch will include Bonus Card, Cornèr Bank (Cornèrcard), and Swiss Bankers. Apple Pay will be accepted at many retailers in Switzerland, including ALDI SUISSE, Apple, Avec, Hublot, K Kiosk, Lidl, Louis Vuitton, Mobilezone, Press & Books,

Apple Pay Launches in Australia for American Express Cardholders

Apple Pay has launched in Australia in partnership with American Express, expanding iPhone-based mobile payments to a fourth country following Canada earlier this week. The service can be used at Coles, Harvey Norman, Kmart, McDonald's, Starbucks, Woolworths and other select Australian stores that accept American Express and have NFC-equipped payment terminals. American Express cardholders can add credit cards in the Wallet app on iOS 9.1 by tapping the "Add Credit or Debit Card" option. Apple Pay currently only works with cards issued directly by American Express, and not bank-issued cards like the CommBank Awards American Express or Westpac Altitude Black American Express cards. Apple says Australian customers will "soon" be able to add store credit cards and loyalty cards to Wallet, and use them to make purchases and redeem rewards with Apple Pay. Kohl's became the first U.S. retailer to offer store-branded cards in Apple Pay last month, while Walgreens launched the first stateside Apple Pay loyalty rewards program a few weeks ago. American Express is not as popular or widely accepted as MasterCard or Visa in Australia, but the partnership could place pressure on negotiations between Apple and Australian banks like Commonwealth Bank, NAB and Westpac. No bank-issued debit and credit cards work with Apple Pay in Australia at this time. #ApplePay day is here in Australia. pic.twitter.com/8C5XfSnpWv— Mike Boyd (@mike_boyd) November 18, 2015 Australia, like Canada and many European countries, has been well prepared for Apple Pay, as many retailers and businesses

Apple Pay Launches in Canada With American Express, Australia Later This Week

Apple Pay is now available in Canada exclusively for American Express customers, allowing newer iPhone and Apple Watch owners to make contactless payments at stores like Indigo, McDonald's, Sport Chek, Tim Hortons and others that have NFC-equipped payment terminals and accept American Express. Apple Pay is now live in Canada on iOS 9.1 (Image: Twitter/Bryan) Apple Pay should now be live in the Wallet app on iOS 9.1 for Canadian users. American Express cards can be scanned or added manually by tapping the "Add Credit or Debit Card" option. American Express, an independent credit card issuer in Canada, is not nearly as popular or widely accepted as MasterCard or Visa credit cards in the country, and Apple notes that bank-issued American Express cards like those in partnership with Scotiabank are not accepted at launch. Apple has reportedly been in talks with six large Canadian banks about launching Apple Pay north of the U.S. border, including the Royal Bank of Canada, TD Canada Trust, Scotiabank, Bank of Montreal, CIBC and National Bank of Canada, but negotiations have reportedly been dragging. TD Canada Trust prematurely leaked an Apple Pay splash page last month, suggesting that Canadian banks may eventually support the mobile payments platform. High interchange fees and potential security issues have reportedly been sticking points in negotiations between Apple and banks. Canada has been well prepared for Apple Pay, as many retailers and businesses across the country are equipped with NFC payment terminals required for contactless payments. The country

Apple Pay Launching in Canada With American Express on November 17

Apple Pay is expected to expand to its third market this week, launching in Canada this Tuesday, November, 17, reports iPhone in Canada. As previously announced, Apple Pay will be launching through an exclusive partnership with American Express, initially limiting the reach of Apple's payments service in the country. According to American Express, the service is set to launch this Tuesday, November 17, 2015. Customer service representatives we spoke with confirmed the date over the phone numerous times, and is in line with what you’ve told us as well.As reported by The Globe and Mail last month, sources indicate Apple partnered with American Express in order to expedite the Apple Pay launch in the country, as discussions with the major Canadian banks and other credit card companies had been "dragging." Beyond Canada, Apple is also partnering with American Express to bring Apple Pay to Australia by the end of the year and to Spain, Singapore, and Hong Kong next year. Apple Pay launched in the United States alongside iOS 8 in September 2014 and expanded to the United Kingdom in July of this

Apple Partnering With American Express to Bring Apple Pay to Canada, Australia, Spain, Singapore and Hong Kong

During today's earnings call for the fourth fiscal quarter of 2015, Apple CEO Tim Cook announced a partnership with American Express that will bring the Apple Pay to customers in "key global markets." Under the partnership, Apple Pay will be available to eligible American Express customers in Canada and Australia later this year, and access will expand to Spain, Singapore, and Hong Kong beginning in 2016. Since its launch in the United States in 2014, the international rollout of Apple Pay has been slow. Customers in the United Kingdom gained access to Apple Pay in July, but aside from the U.S. and the UK, Apple Pay has not yet expanded to additional countries. It is not clear when other banks and credit card companies in Australia, Canada, and other above listed countries will begin accepting Apple Pay, making the initial Apple Pay rollout in those countries somewhat

American Express Releases Nostalgic TV Ad For Apple Pay

American Express over the weekend released a new advertisement called "Retrospective" that promotes how its timeless safety and security are now available through Apple Pay. The 30-second spot takes a trip down memory lane as it recounts the brand's historic past, starring a number of famous cardholders such as Jerry Seinfeld and Tina Fey in both the past and present. The advertisement first aired during the mid-season premiere of The Walking Dead on Sunday night and will also be featured during the NBA All-Star Game later this week. American Express does not provide an exact number of Apple Pay signups, but Ad Age reports that the credit company has received "encouraging feedback" from early iPhone 6 and iPhone 6 Plus adopters. Apple Pay makes up two of every three contactless payments on Visa, MasterCard and American Express, while an additional 750 banks and credit unions have signed on to support the iPhone-based service. Apple Pay is currently limited to the United States, although an international rollout could start with Canada in March.