Apple says some new iPhone 14 and iPhone 14 Pro owners may experience iMessage and FaceTime issues after setting up their phone out of the box. This article outlines some potential problems and how to resolve them.
According to Apple, some people with new iPhone 14 models may be facing iMessage and FaceTime activation issues after setting up their phone. Some of the problems encountered may include:
- Inability to receive iMessages or FaceTime calls.
- Seeing a green message bubble instead of a blue bubble when sending a message to another Apple device.
- Conversations in Messages showing up in two separate threads instead of one.
- Recipients seeing your messages coming from the wrong account, for example from your email address if you had selected your phone number.
Update Your iPhone 14 Software
Apple says the simplest way to resolve these issues is to update your iPhone 14 to iOS 16.0.1. The update is now available for all iPhone 14 models. To update your device, follow these steps. If you get a notification on your device that says an update is available, tap Install Now. You can also follow these steps:
- Plug your device into a power outlet using a Lightning cable and power plug, and make sure you're connected to a Wi-Fi network.
- Launch the Settings app.
- Tap General, then tap Software Update.
- Tap Download and Install.
- Enter your passcode if prompted to do so.
If You're Still Having Issues After Updating
If after updating to iOS 16.0.1 you are still experiencing problems, here are a few other steps you can try that may resolve things.
- In the Settings app, tap Cellular/Mobile Data. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
- Go to Settings -> Messages, then tap Send & Receive.
- Tap the phone number that you want to use with Messages.
- Go Back to the main Settings menu, then tap FaceTime.
- Tap the phone number that you want to use with FaceTime.