We've been seeing signs of an upcoming chatbot-based support feature in the Apple Support app, and it turns out it's already in testing. Some iPhone users have access to an early preview of the feature.
In the Apple Support app, the Support Assistant early preview can be accessed by tapping on a dedicated "Chat" button that's been added to the navigation bar. Only a select number of iPhone users will see the chat option at this time.
Tapping on the Chat button launches the new Support Assistant. It opens with a splash screen that gives you insight into how to use it. The Support Assistant is able to answer questions about your Apple products and services, providing troubleshooting information, answering questions about device features, and more.
The chatbot will not answer questions that are not related to Apple support, so you can't ask it details about upcoming products.
If the AI can't solve your issue, there is an option to escalate a chat to one of Apple's support staff for additional help.
Apple warns that the Support Assistant is an experimental feature that "may make mistakes." The company recommends that users verify important information.
It is not clear how long the early preview will last, and Apple hasn't provided details on when the Support Assistant will launch for all users.
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I'm sure this will work as well as the other AI slop chat agents every company is trying to use instead of paying a human who can actually assist you with the matter at hand.
Wooo, it’s time to get stoked for the best-in-class Support app taking things to a whole new level with a game-changing integration with Apple Intelligence. Now customers can access the Apple Support Standard Operating Procedure without ever having to pick-up the phone:
1. Restart you device. 2. Force reboot your device. 3. Reset Network Settings. 4. Reset All Settings. 5. Erase and Set Up as New 6. Collect screen recordings and logs for an RTA to Engineering by a Senior Advisor 7. Senior Advisor submits RTA to Engineering 8. Within 48 hr, receive a response that Engineering is aware of the issue, keep your device up to date, and no further troubleshooting will be provided 9. Thank you for contacting Apple Support. Have a nice day.
Apple warns that the Support Assistant is an experimental feature that "may make mistakes." The company recommends that users verify important information.
What exactly qualifies as “important information”? And how is this information supposed to be verified by the user?
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