iFixit Ends Repair Relationship With Samsung

Device repair company iFixit is ending its repair relationship with Samsung, iFixit announced in a blog post today. The partnership is being dissolved after a two-year period because iFixit and Samsung have been unable to negotiate a new deal.

samsung galaxy yellow
iFixit said that it wanted to build a repair-friendly ecosystem for independent businesses and consumers with its Samsung Repair Hub, something that it has not been able to do. The company says it ultimately doubts "Samsung's commitment to making repair more accessible."

Samsung used iFixit to facilitate a self-repair program for its customers, with iFixit offering step-by-step repair guides for replacing display assemblies, back glass, charging ports, and other components. iFixit says that there were continual obstacles working with Samsung, including the high price of components.

Repair parts "were so costly" that customers ended up replacing their devices rather than repairing them. Batteries and screens, for example, were in pre-glued bundles and customers could not replace a battery without also swapping out the screen, which is a much more expensive repair. iFixit was also unable to provide parts to repair shops at prices and quantities "that made business sense," and iFixit CEO Kyle Wiens told The Verge that Samsung limited iFixit to selling no more than seven parts per customer within a three-month period.

Samsung never even shipped iFixit components for the Galaxy S23 series, the Z Flip 5, and the Z Fold 5, and has not sent anything since the S22 lineup launched. Samsung is instead selling components for its latest smartphones through Encompass. A separate report from 404 Media gives further insight into Samsung's repair requirements, with a leaked contract suggesting that independent repair shops must give Samsung the contact information and other details of every customer that has a repair done. Samsung's contract also has a clause that requires repair shops to "immediately disassemble" any smartphone that has been previously repaired with aftermarket parts.

Starting in June, iFixit will no longer be Samsung's designated third-party parts and tools distributor. Existing repair information won't be removed from iFixit, but iFixit also will no longer collaborate with Samsung to develop new repair manuals. iFixit plans to continue to sell parts and repair kits for Samsung devices using OEM parts when available as well as aftermarket components, which is similar to what it does for iPhone replacement parts.

Samsung previously worked with iFixit to announce a Galaxy Upcycling program that ultimately never materialized, so this is iFixit's second failed Samsung venture. "We clearly didn't learn our lesson the first time, and two years ago we let them convince us they were serious about embracing repair," reads the iFixit blog.

iFixit said that it "tried to make this work," but Samsung was profiting from unpaid work on repair guides. Ultimately, iFixit is "bummed" and won't let "one bad apple spoil the bunch." iFixit is still working with Google, Valve, Lenovo, Motorola, Microsoft, and others on repair ventures.

Samsung will likely bring more of its self-repair options in house, mirroring what Apple does. Apple has a Self Service Repair program that was introduced in 2021, with Apple offering repair manuals and components so customers can do their own repairs.

Popular Stories

Apple Vision Pro 2 Feature 2

Apple Reportedly Suspends Work on Vision Pro 2

Tuesday June 18, 2024 8:17 am PDT by
Apple has suspended work on the second-generation Vision Pro headset to singularly focus on a cheaper model, The Information reports. Apple was widely believed to have plans to divide its Vision product line into two models, with one "Pro" model and one lower-cost standard model. The company is said to have been deprioritizing the next Vision Pro headset over the past year, gradually...
apple watch series 9 display

Kuo: Apple Watch Series 10 to Get Larger Screen and Thinner Design

Monday June 17, 2024 1:20 am PDT by
This year's Apple Watch Series 10 will be thinner and come in larger screen sizes than previous models, according to Apple analyst Ming-Chi Kuo. In his latest industry note -10-and-98075c44ce92">shared on Medium, Kuo said the screen size options on the next-generation Apple Watch will increase from 41mm to 45mm, and from 45mm to 49mm, while being encased in a thinner design. For reference,...
2022 back to school apple feature

Apple's 2024 Back to School Sale Launching This Week

Monday June 17, 2024 12:27 pm PDT by
Apple will launch its annual Back to School promotion for university students in the United States and Canada this week, according to Bloomberg's Mark Gurman. Apple's back to school sales provide students with a free Apple gift card when purchasing a Mac or an iPad, and this year's promotion could help Apple push the new M2 iPad Air and M4 iPad Pro models. Last year, Apple offered U.S....
Apple Pay Later feature 1

Apple Discontinuing Apple Pay Later

Monday June 17, 2024 11:44 am PDT by
Apple is discontinuing Apple Pay Later, the buy now, pay later feature that it just launched last October. Apple Pay Later is being discontinued as of today, but people who have existing Apple Pay Later loans will be able to continue to pay them off and manage them through the Wallet app. Apple announced plans to end the feature in a statement provided to 9to5Mac, which also notes that...
iOS 18 CarPlay Feature

iOS 18 Adds These 5 New Features to CarPlay

Thursday June 13, 2024 7:44 am PDT by
Apple did not mention CarPlay during its WWDC keynote this week, but iOS 18 includes a handful of new features for the in-car software. Overall, there is not a whole lot new for CarPlay on iOS 18, with changes seemingly limited to the Messages and Settings apps so far. Below, we recap everything new for CarPlay on iOS 18. New for CarPlay on iOS 18 1. Contact Photos in Messages App...
iPod Nano vs iPod Pro Ad Feature 1

Apple Developing Thinner MacBook Pro, Apple Watch, and iPhone

Monday June 17, 2024 2:22 am PDT by
Apple intends to slim down the MacBook Pro, Apple Watch, and iPhone, with the new ultra-thin M4 iPad Pro a sign of the company's new design trajectory, according to Bloomberg's Mark Gurman. When the M4 iPad Pro was unveiled last month, Apple touted it as the company's thinnest product ever, and even compared it to the 2012 iPod nano to emphasize its slim dimensions. Writing in the latest ...
watchOS 11 Thumb 2 1

watchOS 11 Supports Automatic Nap Detection

Monday June 17, 2024 4:05 pm PDT by
watchOS 11 appears to include a new feature that allows an Apple Watch to automatically detect and record when you're taking a nap. As shared on Reddit, an Apple Watch owner took a nap and was able to see the sleep data recorded in the Health app, despite not putting the device in Sleep Mode. Right now, the Apple Watch only tracks and records sleep when it is in Sleep Mode, and there is no...

Top Rated Comments

realdangerdan Avatar
4 weeks ago
Does anyone really expect anything else from a company devoid of morals, who’s sole focus is to imitate and undercut its competitors?
Score: 19 Votes (Like | Disagree)
Unregistered 4U Avatar
4 weeks ago
In other words, Samsung decided what they were paying iFixit to NOT give a repair score was just not worth it. :)
Score: 19 Votes (Like | Disagree)
Seend1983 Avatar
4 weeks ago
Will iFixit ever stop whining?
Score: 17 Votes (Like | Disagree)
Kottu Avatar
4 weeks ago
Everyone blame iPhone for being difficult to repair. But when I sent my Samsung 8 edge+ and Note 9 to samsung for changing damaged screen, repair fee included swapping out battery and back panel. That means, to change the front display panel and have the same waterproof like a new one, Samsung had to change both panels and battery. Samsung was not being generous for sure.
Score: 12 Votes (Like | Disagree)
sw1tcher Avatar
4 weeks ago

Queue the haters
Haters who will buy Samsung products or products containing Samsung components (i.e. Apple devices) and thereby support this immoral company. ?

Wait. I just had a thought. If Samsung is immoral and Apple is willing to do business with an immoral company, what does that say about Apple? ?
Score: 11 Votes (Like | Disagree)
1037 Avatar
4 weeks ago
Remember when their TV's were spying on you.
What am I talking about they still are!
Score: 9 Votes (Like | Disagree)