Second Payment Emails for Refurbished Apple Device Class Action Lawsuit Going Out Tomorrow

A second wave of Apple customers eligible for a payment under a $95 million Apple refurbished device lawsuit are today receiving emails letting them know that the funds will be sent out starting tomorrow.

applerefurbishedgoodastwo feature

As Settlement Administrator for the matter, we're sending you this courtesy email to inform you that by January 9, 2024, you will receive a payment notification email that contains a link to claim your payment electronically. Once you receive that email, you will have until May 15, 2024, to claim your payment.

Back in 2021, Apple agreed to pay $95 million to settle an AppleCare-related lawsuit that accused the company of violating U.S. law by providing customers with refurbished replacement devices instead of new devices when AppleCare repairs were required.

The settlement was approved in April 2022, and Apple sent out some payments starting in August 2022, but a new wave of emails went out to customers today. The lawsuit covered iPhones and iPads purchased between July 20, 2012 and September, 30, 2021 and replaced with a refurbished device.

A second wave of payments that are being sent out to disburse remaining funds after the first payments were received. Only 31 percent of those eligible claimed the first payment, leaving money for a second payment.

While Apple paid $95 million to settle the lawsuit, the company admitted no wrongdoing and has denied that refurbished devices are inferior to new devices.

Popular Stories

AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2, AirPods Pro 3, and AirPods 4

Thursday November 13, 2025 11:35 am PST by
Apple today released new firmware designed for the AirPods Pro 3, the AirPods 4, and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B25, while the AirPods Pro 2 and AirPods 4 firmware is 8B21, all up from the prior 8A358 firmware released in October. There's no word on what's include in the updated firmware, but the AirPods Pro 2, AirPods 4 with ANC, and AirPods Pro 3...
CarPlay Pinned Messages

iOS 26.2 Adds New CarPlay Setting

Thursday November 13, 2025 6:48 am PST by
iOS 26 extended pinned conversations in the Messages app to CarPlay, for quick access to your most frequent chats. However, some drivers may prefer the classic view with a list of individual conversations only, and Apple now lets users choose. Apple released the second beta of iOS 26.2 this week, and it introduces a new CarPlay setting for turning off pinned conversations in the Messages...
Tesla Charging

Tesla Working to Add Apple CarPlay Support to Vehicles

Thursday November 13, 2025 8:31 am PST by
Tesla is working to add support for Apple CarPlay in its vehicles, Bloomberg's Mark Gurman reports. Tesla vehicles rely on its own infotainment software system, which integrates vehicle functions, navigation, music, web browsing, and more. The automaker has been an outlier in foregoing support for Apple CarPlay, which has otherwise become an industry standard feature, allowing users to...
tvOS 26 Profiles

tvOS 26.2 Adds a Useful New Feature to Your Apple TV

Friday November 14, 2025 10:02 am PST by
Starting with the upcoming tvOS 26.2 update, currently in beta, additional profiles created on the Apple TV no longer require their own Apple Account. In the Settings app on the Apple TV, under Profiles and Accounts, anyone can create a new profile by simply entering a name and indicating whether the profile is for a kid. The profile will be associated with the primary user's Apple Account,...
iPhone Pocket Short

iPhone Pocket Now Available to Order, But Already Selling Out

Friday November 14, 2025 6:20 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. iPhone Pocket is available to order on Apple's online store starting today, in the United States, France, China, Italy, Japan, Singapore, South Korea, and the United Kingdom. However, it is already completely sold out in the United...
homepod mini thumb feature

New HomePod Mini, Apple TV, and AirTag Were Expected This Year — Where Are They?

Wednesday November 12, 2025 11:42 am PST by
While it was rumored that Apple planned to release new versions of the HomePod mini, Apple TV, and AirTag this year, it is no longer clear if that will still happen. Back in January, Bloomberg's Mark Gurman said Apple planned to release new HomePod mini and Apple TV models "toward the end of the year," while he at one point expected a new AirTag to launch "around the middle of 2025." Yet,...
iOS 26

iOS 26.2 Available Next Month With These 8 New Features

Tuesday November 11, 2025 9:48 am PST by
Apple released the first iOS 26.2 beta last week. The upcoming update includes a handful of new features and changes on the iPhone, including a new Liquid Glass slider for the Lock Screen's clock, offline lyrics in Apple Music, and more. In a recent press release, Apple confirmed that iOS 26.2 will be released to all users in December, but it did not provide a specific release date....
m1 chip slide

Five Years of Apple Silicon: M1 to M5 Performance Comparison

Monday November 10, 2025 1:08 pm PST by
Today marks the fifth anniversary of the Apple silicon chip that replaced Intel chips in Apple's Mac lineup. The first Apple silicon chip, the M1, was unveiled on November 10, 2020. The M1 debuted in the MacBook Air, Mac mini, and 13-inch MacBook Pro. The M1 chip was impressive when it launched, featuring the "world's fastest CPU core" and industry-leading performance per watt, and it's only ...
walmart new ornametns

Walmart Black Friday Deals Begin Today With Low Prices on Headphones, TVs, and More

Friday November 14, 2025 7:55 am PST by
Walmart's Black Friday sale has officially kicked off today, with an online shopping event that's also seeing some matching deals in retail locations. There are quite a few major discounts in this sale, including savings on headphones, TVs, and more. Note: MacRumors is an affiliate partner with Walmart. When you click a link and make a purchase, we may receive a small payment, which helps us...
Tim Cook WWDC 2018

Report: Tim Cook to Step Down as Apple CEO 'as Soon as Next Year'

Saturday November 15, 2025 2:40 pm PST by
Apple is preparing for Tim Cook to step down as CEO of the company "as soon as next year," according to the Financial Times. The company's board of directors and senior executives "recently intensified preparations for Cook to hand over the reins," the report said. While the report said that Apple is unlikely to name a new CEO before its next earnings report in late January, it went on to ...

Top Rated Comments

mrochester Avatar
24 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
The warranty terms don’t state the customer will get a new device.
Score: 8 Votes (Like | Disagree)
RumorConsumer Avatar
24 months ago
This is so disgusting to me. And wasteful. Refurbs are fine especially through Apple's process. They care so incredibly much about making sure each customer only comes in once for each issue it's just so gross to insist on a new device for one that is having an issue. Apple's refurbs are cosmetically perfect. Flawless. To insist on new... throw up in my mouth.
Score: 6 Votes (Like | Disagree)
webkit Avatar
24 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
I don't think customers were necessarily promised new but rather a replacement that was "new OR equivalent to new in performance and reliability." The complaint was that refurbished is not "equivalent to new" in performance and reliability.
Score: 6 Votes (Like | Disagree)
ignatius345 Avatar
24 months ago

I never realized they were refurbished. I've had an iPhone 5 and iPhone 6S replaced because I damaged it. AppleCare covered and it was replaced. They worked perfectly fine and then I upgraded from there. For refurbished they worked perfectly fine.
Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
Score: 2 Votes (Like | Disagree)
WarmWinterHat Avatar
24 months ago

I don't know, shouldn't you be given a new device if that's what you were promised when you bought the warranty?
I think so, if that is what the wordage or law states, which apparently it did. Otherwise, it's simply a contract violation on Apple's part, regardless of how nice the refurb is.
Score: 2 Votes (Like | Disagree)
mrochester Avatar
24 months ago

Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
There’s nothing illegal about Apple settling warranty claims with refurbished devices. It’s how it still works.
Score: 2 Votes (Like | Disagree)