Apple Will Soon Offer Face ID Repairs Without Replacing the Entire iPhone

Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source.

iphone 13 face id
Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for same-unit repairs. Apple said the move will help to reduce the number of whole-unit repairs completed, as part of the company's commitment to reduce the carbon footprint of its products.

For customers, same-unit Face ID repairs could be more affordable than a whole-unit replacement, but the memo did not include pricing details.

Apple introduced Face ID on the iPhone X in 2017, but that device appears to be excluded from the new same-unit repair process for the TrueDepth system. The new service part will be available for the iPhone XS and newer.

Apple Stores and Apple Authorized Service Providers will be able to use the Apple Service Toolkit diagnostic tool to determine when to perform a same-unit Face ID repair instead of a whole-unit replacement or an "iPhone Rear System" repair. Apple said related documentation and training will be made available at a later date.

Top Rated Comments

ProfessionalFan Avatar
10 months ago

Every person charged for a full phone replacement should be credited the difference -- they were told this isn't possible.
This will likely result in a class action lawsuit where some lawyer will make millions off it and each person will get 15 cents.
Score: 6 Votes (Like | Disagree)
Adithya007 Avatar
10 months ago
Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Score: 5 Votes (Like | Disagree)
Stunning_Sense4712 Avatar
10 months ago

But but I’d opened it up and cleaned everything, the Face ID sensor was the only place that had taken water, there was zero water everywhere else. The phone’s been running perfectly fine too I wish I could just change the FaceID module for a fair price.
No manufacturer is going to replace components on a water damaged device since their is a high probability that other components will fail and the customer will blame the manufacturer. It would be a device replacement if you have accidental coverage.
Score: 3 Votes (Like | Disagree)
smoochy84 Avatar
10 months ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
Internal liquid damages still require a whole unit replacement, no modular repair.
Score: 3 Votes (Like | Disagree)
xenitassos Avatar
10 months ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
I've got the exact same issue. My water resistant XS got water damaged in its first year of life. Luckily, only Face ID was affected. I was quoted a 700 euro fee to replace the device. I wonder if apple is still going to find a way out of repairing it now because Face ID failed due to water damage...
Score: 2 Votes (Like | Disagree)
sideshowuniqueuser Avatar
10 months ago

Wowe thank you! My personal driver has been a Xs with the FaceID disabled ever since a water damage. Where I’m from, the whole phone replacement costs ~800$ so I’ve lived with this for about a year damn. High time.
For a minute there, I was wondering, who has a personal driver, but still uses an XS, and can't afford to fix it?!
Score: 2 Votes (Like | Disagree)

Related Stories

iPhone 14 Hole Punch Feature

iPhone 15 Pro Rumored to Feature Under-Screen Face ID System From Samsung

Tuesday March 22, 2022 7:38 pm PDT by
Samsung Display is developing new under-panel camera technology that Apple plans to use to hide Face ID under the display on next year's tentatively named "iPhone 15 Pro" models, according to sources cited by Korean website The Elec. While rumors suggest that this year's "iPhone 14 Pro" models will feature both a "hole-punch" and a pill-shaped cutout for the front camera and Face ID...
iphone 13 face id

Apple Can Now Repair Face ID On Your iPhone Without Replacing the Entire Phone

Wednesday March 2, 2022 8:59 am PST by
Apple and its service partners can now repair Face ID on an iPhone without replacing the entire device, allowing the company to offer cheaper and more environmentally sustainable means of device repairs to customers. As MacRumors reported last week, Apple Stores and authorized service providers would soon be receiving parts of the TrueDepth Camera system, including the front-facing camera...
apple parts and service history

iOS 15.2 Adds 'Parts and Service History' Feature to iPhone

Tuesday December 7, 2021 9:12 pm PST by
With the launch of iOS 15.2, Apple is adding a new "Parts and Service History" section to the Settings app that will let users see the service history of their iPhones and confirm that components used for repairs are genuine. As outlined in a new support document, iPhone users who have iOS 15.2 or later installed can go to Settings > General > About to access Parts and Service History. The...
maxresdefault

Tim Cook Discusses Apple's New Do-It-Yourself Repair Program and More

Wednesday November 24, 2021 8:38 am PST by
Apple recently announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with iPhone 12 and iPhone 13 models. Apple said the program will launch early next year in the U.S. and expand to additional countries throughout 2022. Apple CEO Tim Cook briefly shared his...
iPhone 14 Mock pill and hole thumb

Face ID Dual-Hole Design to Be Limited to iPhone 14 Pro Models in 2022, But Expanding to All iPhones in 2023

Monday March 7, 2022 11:25 am PST by
Apple is planning to replace the notch in some of the iPhone 14 models that are launching this year, with the iPhone 14 Pro and 14 Pro Max set to gain a design that features a pill-shaped cutout that will house the Face ID elements and a second hole for the selfie camera. We've heard this rumor multiple times before, but display analyst Ross Young today reiterated his expectations for the...
maxresdefault

iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

Wednesday November 17, 2021 12:04 pm PST by
Apple this morning surprised the world with an unexpected "Self Service Repair" program, which is designed to allow customers access to genuine Apple parts, tools, and manuals for making their own device repairs. Subscribe to the MacRumors YouTube channel for more videos. Giving customers this kind of unprecedented access to repair guidelines and hardware is a major win for Right to Repair...
maxresdefault

Testing iOS 15.4's New Face ID With a Mask Feature

Friday January 28, 2022 12:16 pm PST by
Apple yesterday released the iOS 15.4 beta and introduced a useful new feature that lets you unlock your iPhone with Face ID while wearing a mask. Face ID with a Mask does not require hardware like an Apple Watch for authentication, and though it makes Face ID a bit less secure, it is much more convenient in a world where many of us are still wearing masks on a regular basis. Subscribe to the ...
iphone 13 face id display repairs

iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

Thursday November 4, 2021 12:07 pm PDT by
An inability to replace the iPhone 13's display without breaking Face ID could have a major impact on companies that offer iPhone repairs, iFixit said today in an article advocating for Right to Repair laws. iFixit first pointed out this repair issue in its iPhone 13 Pro teardown, and has confirmed it with multiple tests. Replacing the display of the iPhone 13 renders Face ID non-functional, ...

Popular Stories

iphone 14 pro hands snowflakes 1

Best Black Friday iPhone Deals Still Available

Wednesday November 23, 2022 1:55 pm PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2022 is no different. Even though Black Friday is officially over, we're still tracking notable offers on the iPhone 14 and iPhone 14 Pro devices from AT&T, Verizon, and T-Mobile. For even more savings, keep an eye on older models like the iPhone 13. Note: MacRumors is an...
General Black Friday Deals 2022 Green

All the Apple Black Friday Deals You Can Still Get

Friday November 25, 2022 4:40 am PST by
Although Black Friday is now technically over, many Apple products are still seeing major discounts through the weekend as we head into Cyber Monday. In this article, you'll find every Apple device with a notable Black Friday sale that's still available. We'll be updating as prices change and new deals arrive, so be sure to keep an eye out if you don't see the sale you're looking for yet. Note:...
ipad holiday bulbs

Best Black Friday iPad Deals Still Available

Thursday November 24, 2022 12:25 pm PST by
Black Friday deals have been in full swing for the better part of a month, and even with the shopping holiday officially over, we're still seeing solid discounts on Apple devices. We're highlighting the best sales for all of Apple's product lines, and in this article you'll find the best Black Friday sales on iPad, iPad Pro, iPad Air, and iPad mini. Note: MacRumors is an affiliate partner with ...
airpods pro 2

Apple Engineer Addresses Lack of Lossless Support on New AirPods Pro

Friday November 25, 2022 2:58 am PST by
An Apple engineer has addressed the lack of lossless audio support in the second-generation AirPods Pro in a new interview. Current Bluetooth technology in the AirPods lineup means that Apple's audio products do not support Apple Music Lossless audio. Apple has previously hinted that it may develop its own codec and connectivity standard that builds on AirPlay and supports higher quality...
mac imac snowflakes

Best Black Friday iMac and MacBook Deals Still Available

Thursday November 24, 2022 1:07 pm PST by
Our Black Friday coverage continues through the weekend with the best deals you can find on MacBook Pro, MacBook Air, and iMac. As with all Black Friday deals, we aren't sure how long any of these will last, and prices are always fluctuating, so if you see something you want, be sure to buy it soon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and...
maxresdefault

Nothing Phone 1 Displays AirPods Battery Level After Latest OS Update

Friday November 25, 2022 3:33 am PST by
Nothing Phone 1 users today began receiving the Nothing OS 1.1.7 update, which adds support for displaying the battery percentage of connected AirPods, amongst other improvements and bug fixes. If you own a Nothing Phone 1, you can check for the OTA update by going to Settings -> System -> System updates. Bear in mind that as support for displaying AirPods battery level is still an...
apple watch gold ornaments

Best Black Friday Apple Watch Deals Still Available

Wednesday November 23, 2022 9:31 am PST by
We're tracking all of the best Apple product discounts for Black Friday as they continue through the weekend, and the Apple Watch always makes a great gift around the holiday season, so you're guaranteed to find solid discounts right now. In this article, you'll discover the best Black Friday sales on Apple Watch Series 8, Apple Watch SE, and Apple Watch Ultra. Note: MacRumors is an affiliate...