Apple Updates Support App With Repair Cost Estimates in Some Locations

Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations.

apple support app
When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options.

Tapping on a common repair like a cracked screen, a cracked back, or battery service will provide an estimate of what the repair might cost alongside options to book a repair. There are no cost estimates for more complicated repairs like liquid damage or camera not working as expected.

In the "My Devices" section, Apple has also added a new text entry box when you tap on a device. The box lets you tell Apple what's happening with your device in your own words, making it easier to find the support option that you need.

The Apple Support app always had a similar option after selecting a specific repair option, but now you can type in what you're looking for ahead of time for a more streamlined experience. Apple's full release notes for the update are below:

- Tell us what's happening in your own words to get relevant support options
- See price estimates for common repair topics in select locations
- App now available and translated for users in Ukraine
- Performance enhancements and bug fixes

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Popular Stories

Apple Announces Special Event in New York Feature

Apple Announces Special Event in New York, London, and Shanghai on March 4

Monday February 16, 2026 6:05 am PST by
Apple today announced a "special Apple Experience" in New York, London, and Shanghai, taking place on March 4, 2026 at 9:00am ET. Apple invited select members of the media to the event in three major cities around the world. It is simply described as a "special Apple Experience," and there is no further information about what it may entail. The invitation features a 3D Apple logo design...
Apple Announces Special Event in New York Feature 1

Apple Event on March 4: Here's What to Expect

Tuesday February 17, 2026 8:08 am PST by
Apple on Monday invited selected journalists and content creators to a "special Apple Experience" on Wednesday, March 4 in New York, London, and Shanghai. At an Apple Experience, attendees are typically given the opportunity to try out Apple's latest hardware or software. Following the launch of Apple Creator Studio last month, for example, some content creators attended an Apple Experience...
M3 iPad Air

Apple's Next Two Products Are Coming Soon

Thursday February 12, 2026 11:17 am PST by
Apple plans to release an iPhone 17e and an iPad Air with an M4 chip "in the coming weeks," according to the latest word from Bloomberg's Mark Gurman. "Apple retail employees say that inventory of the iPhone 16e has basically dried out and the iPad Air is seeing shortages as well," said Gurman. "I've been expecting new versions of both (iPhone 17e and M4 iPad Air) in the coming weeks."...
iphone 17 pro dark blue 1

Gurman: iPhone 18 Pro Could Be Underwhelming

Monday February 16, 2026 4:24 am PST by
Apple's upcoming iPhone 18 Pro and iPhone 18 Pro Max models "won't be a big update," according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman said that the iPhone 18 Pro models will "represent minor tweaks from last year's iPhone 17 Pro and 17 Pro Max." He compared the upgrade to Apple's past practice of appending the letter "S" to its more minor...
Apple Announces Special Event in New York Feature 1

Rumor: Apple to Announce Multiple New Products in First Week of March

Tuesday February 17, 2026 6:35 pm PST by
Apple on Monday invited selected journalists and content creators to a "special Apple Experience" on Wednesday, March 4 in New York, London, and Shanghai. And now, rumors are surfacing about Apple's broader plans for that week. Daring Fireball's John Gruber today guessed that Apple will announce new products on a day-by-day basis from Monday, March 2 through Wednesday, March 4:What strikes...

Top Rated Comments

dannyyankou Avatar
52 months ago
It'll be off-putting to some people, but the more transparency the better. Thankfully iPhones are so tough these days, it's been years since I've had to get one replaced.
Score: 8 Votes (Like | Disagree)
4jasontv Avatar
52 months ago

That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
This raises the question of why the consumer has to eat the cost of not designing a product that can be cheaply repaired. If you make a phone where the glass can't be replaced then charge for the glass and then write off cost of other components.
Score: 4 Votes (Like | Disagree)
52 months ago
For an iPhone 11 Pro Max, Apple replaces the screen only if it is broken. However, if you want to repair the back, the whole phone is replaced for a refurb unit (which looks like brand new).

For iPhone 12 and 13 units, this is no longer the case as Apple replaces the back only. But that's why replacing the back is so expensive in an iPhone 11 and earlier models.
Score: 3 Votes (Like | Disagree)
zorinlynx Avatar
52 months ago
Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
Score: 3 Votes (Like | Disagree)
TheYayAreaLiving ?️ Avatar
52 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
You might as well watch a YouTube video on how to fix the phone yourself since the parts will be a lot cheaper. I think it's the labor that's costly. Still not worth it. Better to get a new phone or upgrade.
Score: 3 Votes (Like | Disagree)
Chet-NYC Avatar
52 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
Score: 3 Votes (Like | Disagree)