Apple Quietly Extends AirPods Pro Repair Program That Addresses Crackling/Static

Back in October of 2020, Apple introduced a service program to address AirPods Pro issues that could cause them to experience static, crackling sounds, or problems with Active Noise Cancellation. At the time, Apple said the program would cover the ‌AirPods Pro‌ for two years after the retail sale of the unit.

AirPods PRo isolated
Apple has now extended the program, quietly updating the accompanying support document back at the beginning of October. As noted on Reddit, the "Additional Information" section of the page now notes that the program will cover affected ‌AirPods Pro‌ for three years after the first retail sale of the unit, up from the initial two years.

Customers who purchased AirPods at launch in 2019 will now be covered until October 2022 should this issue pop up, and those who bought in 2020 before the repaired version in October 2020 came out can get repairs until 2023.

Faulty ‌AirPods Pro‌ that are in need of repair exhibit the following problems:

  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Affected AirPods were manufactured before October 2020, and those who have ‌AirPods Pro‌ experiencing issues can bring them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the ‌‌AirPods Pro‌‌ will be examined prior to service to verify that they're eligible for the program. ‌‌AirPods Pro‌‌ earbuds demonstrating the issue (left, right, or both) will be replaced.

The program applies only to the ‌AirPods Pro‌ and not the AirPods or the AirPods Max.

Related Roundup: AirPods Pro
Buyer's Guide: AirPods Pro (Neutral)
Related Forum: AirPods

Top Rated Comments

madcran Avatar
7 weeks ago
I just had both of my AirPods Pro replaced after failing Apple's audio tests. At first, I thought I was crazy and it was just the noises the AirPods make going in and out of my ears, but soon realized the noise occurred by just moving my head around.
Score: 10 Votes (Like | Disagree)
dannyyankou Avatar
7 weeks ago
Good because they didn't fix it
Score: 6 Votes (Like | Disagree)
LoggerMN Avatar
7 weeks ago

Can someone please explain the in store diagnostic test? Is there a piece of test equipment involved or does an employee attempt to hear themselves? I have a very faint crackling noise in one bud that is present when running. Thanks!
They take your earbuds and disappear into the back room. They come out 15 min later and say they're going to replace them. I have no idea what they did, but that's how it went for me. This is the 2nd time mine have been replaced for this.
Score: 4 Votes (Like | Disagree)
ZZ9pluralZalpha Avatar
7 weeks ago
I recently had my launch-week pair replaced because of this, but mine would only start exhibiting the symptoms after about 45 minutes of (usually during exercise) music use, and thus passed the retail stores' diagnostics tests twice. Both times, the staff told me to contact phone support instead, because the mail-in exchange process uses a different test; when I finally heeded their advice, I got the replacement pair within a few days. So if your AirPod Pros only start crackling after some minutes, skip the in-person appointment and just call in!
Score: 4 Votes (Like | Disagree)
KaliYoni Avatar
7 weeks ago
Oh, it's the AirPods??? I've been listening to Lou Reed, Sonic Youth, and Neil Young...
;-)
Score: 3 Votes (Like | Disagree)
visualseed Avatar
7 weeks ago

No local Apple Store here and the Apple rep said I would have to put a $100 hold on my card for the left ear bud and as bad as carriers were last year I didn't want to risk it getting lost and get charged , the Apple guy said hey if you got a Best Buy they can send them and then you won't have to put the $100 hold on your card

I had both mine replace. Made an appt at Best Buy, a day before my appt the right started crackling. Best Buy Geek Squad put them in some device to test and sent them off and a few days later got a call to come pick up my replacements.
If you do it over the phone they will give you the choice of waiting for a shipping box that you can send back to them with the AirPods and they will then send you back a replacement or pay a deposit (hold on card) and they will send you the replacement with a return box that you can send the bad one back in. I did mine this way and it was 3 day-turn around for the whole process including the release on my card. They used FedEx as the carrier and it seems to be express overnight (morning delivery) both ways and the hold on my card was released within moments of them receiving my package.
Score: 3 Votes (Like | Disagree)

Related Stories

airpods 3 vs airpods pro 1

Video Comparison: AirPods 3 vs. AirPods Pro

Wednesday October 27, 2021 12:17 pm PDT by
Apple's long-awaited third-generation AirPods launched yesterday alongside new MacBook Pro models, and we picked up a pair to compare them to the AirPods Pro. If you're wondering whether you should choose the AirPods Pro or the AirPods 3 when buying AirPods for the first time or upgrading, this comparison video should help. Subscribe to the MacRumors YouTube channel for more videos. There are ...
airpods pro 2 2

Photos Depict Alleged AirPods Pro 2 With Same Design, Case With 'Find My' Speaker Holes and Strap Attachment

Friday October 22, 2021 9:32 am PDT by
Apple is developing second-generation AirPods Pro to follow the AirPods 3, with the new earbuds set to come out in 2022. We've heard little about the next-generation AirPods Pro so far, but a rumor from Bloomberg's Mark Gurman has suggested they could be stemless. MacRumors has now received alleged images of the second-generation AirPods Pro that contradict the stemless design rumors, but...
maxresdefault

Apple Shares 'Jump' AirPods Pro Ad

Sunday March 14, 2021 9:09 pm PDT by
Apple today shared a new AirPods Pro-focused ad called "Jump" on its YouTube channel, highlighting the Active Noise Cancellation and Transparency features of the earbuds in a creative way. In the spot, a man wearing AirPods Pro jump ropes through the city. It's set to the song "Fallin' Apart" by Young Franco, and it features the tagline "Turn the world into your playground with AirPods Pro." ...
AirPods Pro Gen 3 Mock Feature

Rumor: AirPods Pro 2 to Launch in Third Quarter of 2022

Friday November 12, 2021 2:21 am PST by
Apple will release second-generation AirPods Pro in the third quarter of 2022, according to a new rumor allegedly based on supply chain sources. AirPods Pro 2 mockup based on rumors Apple is developing second-generation AirPods Pro to follow the AirPods 3, with the new high-end earbuds set to come out in 2022, according to well-connected Bloomberg reporter Mark Gurman and respected Apple...
new airpods pro holiday

Deals: Apple's AirPods Pro With MagSafe Return to $189.99 ($59 Off)

Friday November 12, 2021 7:00 am PST by
Pre-holiday discounts on Apple's AirPods lineup have continued to appear in the weeks leading up to Thanksgiving and Black Friday, and today we're highlighting some of the best ongoing deals you can find. Starting with the AirPods Pro with MagSafe Charging Case, you can get this model for $189.99 on Amazon and Target, down from $249.00. Note: MacRumors is an affiliate partner with these...
AirPods Pro Gen 3 Mock Feature

Two New Features Likely Coming to the Next-Gen AirPods Pro

Monday November 1, 2021 4:00 am PDT by
With new AirPods Pro rumored for 2022, it's highly likely that the recently launched third-generation AirPods give us a good idea about two new features coming to the next-generation AirPods Pro. Apple recently launched the third-generation AirPods, which feature improved sound quality, a new design with shorter stems, force sensor controls, spatial audio with dynamic head tracking, Adaptive ...
AirPods 3 vs Pro Buyers Guide Feature 2

Deals: AirPods Pro With MagSafe and AirPods 3 Get Discounts on Amazon (Up to $29 Off)

Friday October 29, 2021 6:42 am PDT by
We're tracking a few discounts on the newest versions of Apple's AirPods today, including the AirPods Pro with MagSafe Charging Case and AirPods 3. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Starting with the AirPods Pro with MagSafe Charging Case, this...
AirPods Firmware Update 4A400 Feature

Apple Updates AirPods 2, AirPods Pro and AirPods Max Firmware to Version 4A400

Tuesday October 5, 2021 11:18 am PDT by
Apple today released new firmware updates for the second-generation AirPods, the AirPods Pro, and the AirPods Max. All three of the AirPod models are now running 4A400 firmware, up from 3E751 for the standard AirPods, 3E756 for the AirPods Max, and 3E751 for the AirPods Pro. Apple has also released new 4A394 firmware for the Beats Solo Pro, Powerbeats 4, and Powerbeats Pro. Apple does not ...
airpods 3 and case

AirPods 3 Are Better Than AirPods Pro in One Way

Monday October 25, 2021 3:03 am PDT by
Apple recently introduced its third-generation AirPods, featuring a new design, spatial audio, Adaptive EQ, MagSafe charging, sweat and water resistance, longer battery life, and more. The standard AirPods are now more similar to the AirPods Pro than ever before, with the new earbuds actually surpassing the higher-end in-ear option with one improved feature. Apple's third-generation AirPods...
airpods lineup

Apple's New AirPods Lineup Starts at $129 With AirPods 2, AirPods 3, AirPods Pro and AirPods Max

Monday October 18, 2021 1:40 pm PDT by
Apple today updated the AirPods lineup with the AirPods 3, which feature an AirPods Pro-like design featuring shorter stems, spatial audio support, Adaptive EQ, longer battery life, HD voice quality for FaceTime, IPX4 water resistance, a MagSafe case, and more. The new AirPods are priced starting at $179, which is $20 cheaper than the prior AirPods 2 with Wireless Charging Case, and Apple is ...