Apple Quietly Extends AirPods Pro Repair Program That Addresses Crackling/Static
Back in October of 2020, Apple introduced a service program to address AirPods Pro issues that could cause them to experience static, crackling sounds, or problems with Active Noise Cancellation. At the time, Apple said the program would cover the AirPods Pro for two years after the retail sale of the unit.
Apple has now extended the program, quietly updating the accompanying support document back at the beginning of October. As noted on Reddit, the "Additional Information" section of the page now notes that the program will cover affected AirPods Pro for three years after the first retail sale of the unit, up from the initial two years.
Customers who purchased AirPods at launch in 2019 will now be covered until October 2022 should this issue pop up, and those who bought in 2020 before the repaired version in October 2020 came out can get repairs until 2023.
Faulty AirPods Pro that are in need of repair exhibit the following problems:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Affected AirPods were manufactured before October 2020, and those who have AirPods Pro experiencing issues can bring them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.
The program applies only to the AirPods Pro and not the AirPods or the AirPods Max.
Top Stories
Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.
Faulty AirPods exhibit the following problems, according to Apple:Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
...
Apple today shared a new AirPods Pro-focused ad called "Jump" on its YouTube channel, highlighting the Active Noise Cancellation and Transparency features of the earbuds in a creative way.
In the spot, a man wearing AirPods Pro jump ropes through the city. It's set to the song "Fallin' Apart" by Young Franco, and it features the tagline "Turn the world into your playground with AirPods Pro."
...
Apple today released new firmware updates for the second-generation AirPods, the AirPods Pro, and the AirPods Max. All three of the AirPod models are now running 4A400 firmware, up from 3E751 for the standard AirPods, 3E756 for the AirPods Max, and 3E751 for the AirPods Pro.
Apple has also released new 4A394 firmware for the Beats Solo Pro, Powerbeats 4, and Powerbeats Pro.
Apple does not ...
Apple on Tuesday released firmware version 4A400 for the second-generation AirPods, AirPods Pro, and AirPods Max. On the AirPods Pro, the update enables a new Conversation Boost feature that Apple previewed at WWDC earlier this year.
Apple says Conversation Boost is designed to help people with mild hearing challenges stay more connected in conversations. The feature uses the AirPods Pro's...
The new 4A400 AirPods Pro and AirPods Max firmware that was released this afternoon adds expanded Find My integration that Apple first promised as an iOS 15 feature back in June. Images via MacRumors reader SRM1982 With the update, AirPods Pro and AirPods Max are able to take advantage of the Find My network, allowing them to be located through connections with the Apple devices owned by...
Amazon has a pair of solid deals on Apple's AirPods Pro and AirPods Max today, starting at $179.99 for the AirPods Pro, down from $249.00. This is the second-best price we've seen on the AirPods Pro since launch, and one of the best prices we've tracked in 2021.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small ...
Wednesday October 13, 2021 2:02 am PDT by
Sami FathiAfter their lack of appearance at Apple's September event, updated third-generation AirPods can be expected to be unveiled during next week's "Unleashed" Mac-focused event, according to a leaker.
Rumors had initially indicated that the new AirPods would ship alongside the iPhone 13 and Apple Watch Series 7 announcement last month, but the new earphones failed to materialize. AirPods are best ...
Amazon has Apple's AirPods Pro available for $179.99, down from $249.00. This is the second-best price we've seen on the AirPods Pro since launch, and one of the best prices we've tracked in 2021.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.
Amazon will...
The third-generation AirPods are still on track to be launched before the end of this year, despite their lack of appearance during the iPhone 13 and Apple Watch Series 7 event earlier last month, according to DigiTimes.
Apple analyst Ming-Chi Kuo reported the weekend before Apple's September 14 "California streaming" event that the third-generation AirPods would make an appearance during...
A bug in iOS 15 is preventing some AirPods Pro owners from using Siri to control the Active Noise Cancellation and Transparency features, but it appears to be fixed in the iOS 15.1 beta.
As outlined on Reddit, some users who ask Siri to turn off Active Noise Cancellation or activate Transparency Mode on AirPods Pro connected to an iPhone running iOS 15 receive a "Sorry, I can't do that"...
Top Rated Comments
;-)