Consumer Rights Group in Spain Demands Apple Compensate Customers for iPhone Slowdowns Caused by iOS 14.5 and 14.6

Spain's Organization of Consumers and Users (OCU) last week sent a letter (via iPhoneros) demanding that Apple compensate customers for "reported obsolescence practices" related to recent iPhone models including the iPhone 12, iPhone 11, ‌iPhone‌ 8, and ‌iPhone‌ XS.

iPhone slow
According to the OCU, Apple's iOS 14.5, iOS 14.5.1, and iOS 14.6 updates have "significantly damaged consumer devices" by "causing their processor speed to drop dramatically" and lowering battery life. As evidence, the OCU cites "numerous media outlets."

The OCU asked Apple to justify the "lack of performance" of the aforementioned ‌iPhone‌ models following the recent iOS updates, and said that the letter is intended to "initiate a dialog with Apple" in order to find the "best way to compensate consumers."

Apple's "excessively rapid wear and tear" on iPhones following updates is unfair to consumers and harms the environment, says the OCU.

If Apple does not provide an adequate response, the OCU plans to consider other actions such as a lawsuit enforcing consumer rights.

Apple has been accused of planned obsolescence in the past, primarily relating to the 2017 release of iOS 10.2.1, which included a feature that throttled the performance of older iPhones with degrading batteries in order to prevent device shutdowns.

Apple failed to make it clear that mitigating shutdowns would require compromising device performance, which led to consumer upset and a series of lawsuits that Apple is continuing to deal with today. Most recently, Apple shelled out $3.4 million to settle a lawsuit in Chile, and it has also faced lawsuits in the United States, Belgium, Spain, Italy, and Portugal.

As for iOS 14.5, 14.5.1, and 14.6, there have indeed been reports of excessive battery drain, and iOS 14.5 in particular fixed an iPhone 11 battery drain issue with a new recalibration process. There were also some scattered reports of throttling with the iOS 14.5.1 update, but reports from affected users suggest the issue was addressed in iOS 14.6.

Apple has maintained that it would never intentionally shorten the life of any Apple product, or degrade the user experience to push customers to upgrade.

Top Rated Comments

kylelerner Avatar
20 weeks ago
Keep doing this and they’ll stop supporting older products. Insane that the iPhone 6S is still being supported. Don’t ruin this.
Score: 27 Votes (Like | Disagree)
jonproject Avatar
20 weeks ago
Ah yes, “numerous media outlets”
Rock solid evidence there. Case closed!
Score: 26 Votes (Like | Disagree)
ddtmm Avatar
20 weeks ago
I’ll be honest I haven’t seen any diminished performance, and I’m on an iPhone 7. Gotta say it works pretty good still. Of course every time you add features some sort of performance hit is logical but hopefully negligible. This sounds overblown on OCU’s part.
Score: 20 Votes (Like | Disagree)
James_C Avatar
20 weeks ago
Consumer groups need to be careful of actions like this, as be careful what you ask for as you may get it. In this case the simple solution for Apple would be to stop offering software updates to older phones.
Score: 18 Votes (Like | Disagree)
Rychiar Avatar
20 weeks ago
XS Max user here with zero such issues ?‍♂️
Score: 15 Votes (Like | Disagree)
filmbuff Avatar
20 weeks ago
New versions of software will slow down older model phones? How is this still surprising to anyone in 2021?
Score: 11 Votes (Like | Disagree)

Related Stories

nso israeli surveillance firm

Apple Aims to Cut Down on Spyware With Lawsuit Against NSO Group

Tuesday November 23, 2021 10:09 am PST by
Apple today announced that it has filed a lawsuit against Israeli firm NSO Group and its parent company with the aim of holding it accountable for targeting Apple users with spyware used for surveillance purposes. In the lawsuit, Apple offers up information on how NSO Group infiltrated the devices of iPhone owners and how it utilized the Pegasus spyware to do so. Apple is asking for a...
iPhone slow

Italian Consumer Association Launches Lawsuit Against Apple for Planned Obsolescence

Monday January 25, 2021 10:42 am PST by
Italian consumer association Altroconsumo today announced that it has launched a class action lawsuit [PDF] against Apple for planned obsolescence (via Reuters). Altroconsumo is seeking damages of 60 million euros on behalf of Italian consumers who were "tricked" by the practice, with the lawsuit covering the iPhone 6, iPhone 6 Plus, iPhone 6s, and iPhone 6s Plus."When consumers buy Apple...
iOS 15

Apple Releases iOS 15.1.1 With Call Improvements for iPhone 12 and 13 Models

Wednesday November 17, 2021 10:20 am PST by
Apple today released iOS 15.1.1, a minor update that comes almost a month after the launch of iOS 15.1. The iOS 15.1.1 update can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. According to Apple's release notes, iOS 15.1.1 improves call drop performance...
m1 macbook air 1

Apple Accused of False Marketing and Fraud Over M1 MacBook Display Issues

Wednesday September 15, 2021 1:37 pm PDT by
Apple is facing a new class-action lawsuit in the United States that accuses it of false or deceptive marketing for the M1-powered MacBook Pro and MacBook Air, fraudulent business practices, misconduct in customer support, and violation of consumer law. The lawsuit, filed this week in the Northern District of California, represents Apple customers across the United States who have faced...
iPhone slow

Apple Shells Out $3.4 Million to Chileans to Settle Planned Obsolescence Lawsuit

Thursday April 8, 2021 1:25 pm PDT by
Apple will pay $3.4 million in Chile to settle a lawsuit that accused the Cupertino company of programming a limited lifespan into some of its products to force consumers to upgrade. 150,000 iPhone 6, 6 Plus, 6s Plus, 7, 7 Plus, and SE owners sued Apple over the same "iPhone Slowdown" issue that Apple has been battling since 2017. Registered participants in Chile can get a maximum of $50. ...
General Spotify Feature

Spotify Acknowledges Battery Drain Issues on iOS 14.8 and iOS 15, Promises Fix Soon

Monday September 27, 2021 5:35 am PDT by
Following a flood of reports and complaints, Spotify has acknowledged that its app may be causing excessive battery drain and overheating issues on iOS 14.8 and the latest iOS 15 update, promising a fix in the not-so-distant future. In a long and ongoing support thread on its website, which started weeks ago, Spotify says it is aware of battery drain reports and that it has passed those...
iphone6plus

Apple Releases iOS 12.5.5 Update for Older iPhones With Fix for Zero-Day Exploit

Thursday September 23, 2021 9:59 am PDT by
Apple today released an iOS 12.5.5 update for older iPhones and iPads that are not able to run the current version of iOS, iOS 15. The update can be downloaded over-the-air by going to the Settings app, tapping on "General," and selecting the "Software Update" option. There's no word yet on what's included in the iOS 12.5.5 update, but according to Apple's release notes, it is a security...
iPhone 13 Pro Feature Blue

iPhone 13 Demand Weakening Ahead of Holidays, Apple Tells Suppliers

Wednesday December 1, 2021 6:35 pm PST by
Apple has informed some of its component suppliers that demand for the iPhone 13 models is slowing ahead of the holidays, reports Bloomberg. Reports of weakening demand come as delivery estimates for the iPhone 13 and 13 Pro have started to improve, with the devices available to ship before Christmas. Apple in October cut 2021 iPhone 13 production by as many as 10 million units because of...

Popular Stories

airtag in hand

Apple AirTag Linked to Increasing Number of Car Thefts, Canadian Police Report

Friday December 3, 2021 7:10 am PST by
Apple's AirTags are being used in an increasing number of targeted car thefts in Canada, according to local police. Outlined in a news release from York Regional Police, investigators have identified a new method being used by thieves to track down and steal high-end vehicles that takes advantage of the AirTag's location tracking capabilities. While the method of stealing the cars is largely ...
telsa cyberwhistle

Elon Musk Urges Customers to Buy 'Tesla Cyberwhistle' Instead of Apple Polishing Cloth

Wednesday December 1, 2021 4:01 am PST by
Tesla CEO Elon Musk has encouraged customers to buy the "Cyberwhistle" for $50 instead of Apple's much-discussed Polishing Cloth. The product page, which Musk shared on Twitter on Tuesday evening, offers a limited edition stainless steel whistle with the same distinctive design of the Tesla Cybertruck:Inspired by Cybertruck, the limited-edition Cyberwhistle is a premium collectible made from ...
maxresdefault

Five Features to Look Forward to in the 2022 MacBook Air

Tuesday November 30, 2021 1:51 pm PST by
In 2022, Apple is going to release an updated version of the MacBook Air with some of the biggest design changes that we've seen since 2010, when Apple introduced the 11 and 13-inch size options. In the video below, we highlight five features that you need to know about the new machine. Subscribe to the MacRumors YouTube channel for more videos. No More Wedge Design - Current MacBook...
apple top apps games 2020

Apple Reveals the Most Downloaded iOS Apps and Games of 2021

Thursday December 2, 2021 12:05 am PST by
Along with naming its editorial picks for the top apps and games of 2021, Apple today shared charts for the most downloaded free and paid apps and games in the United States across 2021. The number one most downloaded free iPhone app was TikTok, followed by YouTube, Instagram, Snapchat, and Facebook. The top paid iPhone apps included Procreate Pocket, HotSchedules, The Wonder Weeks, and Touch...
iPhone SE Cosmopolitan Clean

New iPhone SE Reportedly on Track for Release in First Quarter of 2022

Tuesday November 30, 2021 8:08 am PST by
Apple plans to release a third-generation iPhone SE in the first quarter of 2022, according to Taiwanese research firm TrendForce. If this timeframe proves to be accurate, we can expect the device to be released by the end of March. As previously rumored, TrendForce said the new iPhone SE will remain a mid-range smartphone with added support for 5G:In terms of product development, Apple is...
m3 feature black

Macs With 'M3' Chips Expected to Use TSMC's 3nm Chip Technology With Test Production Reportedly Underway

Thursday December 2, 2021 7:36 am PST by
Apple's chipmaking partner TSMC has kicked off pilot production of chips built on its 3nm process, known as N3, according to Taiwanese supply chain publication DigiTimes. The report, citing unnamed industry sources, claims that TSMC will move the process to volume production by the fourth quarter of 2022 and start shipping 3nm chips to customers like Apple and Intel in the first quarter of...
apple view concept right corner

Apple Planning to Replace the iPhone With AR Headset in 10 Years

Wednesday December 1, 2021 2:29 am PST by
Apple is planning to replace the iPhone with an augmented reality (AR) headset in 10 years, a process that is apparently due to start as soon as next year with the launch of a head-mounted device, according to a recent report. Concept render of Apple's rumored AR headset by Antonio De Rosa In a note to investors seen by MacRumors, eminent analyst Ming-Chi Kuo explained that "Apple's goal is...