Apple Offering Free Repairs for Apple Watch Series 5 and SE Models With Power Reserve Issue Not Fixed by watchOS 7.3.1
Apple today released watchOS 7.3.1 with a fix for an issue that can cause the Apple Watch Series 5 and SE not to charge after entering Power Reserve mode.
In a support document, Apple outlines the issue, which affected "a very small number of customers." Apple says that these people saw a problem with charging after the Apple Watch went into Power Reserve mode.
While watchOS 7.3.1 will fix the issue for customers who haven't previously experienced it, those who already had the problem may need to get support from Apple. Apple says to check if an Apple Watch is affected by the bug, users should place the watch on a charger and then wait for at least 30 minutes.
If the Apple Watch won't charge after the 30 minute time period, customers should contact Apple Support to set up a mail-in repair, which will be done free of charge by Apple.