Apple One Marked as Expired for Some Customers and Other Billing Issues Emerge as 30-Day Trial Ends

by

Today marks one month since the launch of Apple One, which allows customers to subscribe to multiple Apple services in a single bundle, and it appears there are some billing-related issues as the free trial period begins to elapse.

Apple One Apps Feature 2
Apple One includes a 30-day free trial for any services that customers did not already subscribe to individually, and that trial period ends today for those who signed up for Apple One on its first day of availability. Following the end of the trial period, however, some customers are seeing their Apple One subscription listed as expired and/or have been billed individually for services like Apple TV+ and Apple Music that should be rolled into Apple One.

All in all, there are clearly some hiccups going on as Apple One converts from a trial to a standard subscription, so hopefully Apple is able to sort out the issues soon.


Apple One allows customers to save money by bundling services together with one unified bill. At the low end, the Individual tier offers savings of $6 per month, while the Family plan offers a savings of over $8 per month, and the Premier plan offers a savings of over $25 per month, compared to standard monthly pricing.

There are three tiers of Apple One available:

  • Individual: Apple Music, Apple TV+, Apple Arcade, and 50GB of iCloud storage for $14.95 per month
  • Family: Apple Music, Apple TV+, Apple Arcade, and 200GB of iCloud storage for $19.95 per month, can be shared among up to six family members
  • Premier: Apple Music, Apple TV+, Apple Arcade, Apple News+, Apple Fitness+, and 2TB of iCloud storage for $29.95 per month, can be shared among up to six family members

Curently, the Premier tier is limited to the United States, Australia, Canada, and the UK, as these are the only countries where Apple News+ is available. Premier will also include access to Apple's new workout service Fitness+, which launches later this year.

Tag: Apple One Guide

Top Rated Comments

Sam Squanch Avatar
Sam Squanch
44 months ago

Yep, and as soon as one picks up they’re getting a loud earful from me.
Dude that "technician" is a low-level employee who is there to help solve your problem and had zero to do with it. That loud disappointment is reserved up-stream for which unfortunately you'll never be able to vent your frustration. Be polite with the customer service rep, calmly voice your displeasure which will be passed along with all the other complaints creating a large common sh!tstorm of complaints that will reach the uppers. Then get on with your problem in a rational way as the customer service rep is there to help you and will try their best. Nothing will be accomplished by your flipping out other than making yourself feel good for a minute in the most entitled, douchbag way.
Score: 28 Votes (Like | Disagree)
goonie4life9 Avatar
goonie4life9
44 months ago
Folks, I've just finished talking to a Senior Advisor. She assured me there is no issue with Apple One because if there was, she would have heard about it because Apple talks to over 1 million customers an hour. Plus, she has worked for Apple for 60 years and has never heard of this kind of issue. So, to troubleshoot this Services issue, you'll need to follow the standard steps: First, restart your Apple Services by holding the power button. If that doesn't resolve the issue, you'll need to Force Reboot your Apple Services by quickly pressing the Apple Services volume buttons and holding the Power button. If the issue persists, you'll need to Erase All Content and Settings on your Apple Services ONLY. It is very important that you don't do this on the device itself, just the Apple Services. If the issue persists, they'll escalate to Engineering. Engineering will need a full Apple Services Diagnose, with Mail logging enabled of course, and they'll get back to you within 24 - 48 hours. As always, be sure to keep your Apple Services up to date.
Score: 13 Votes (Like | Disagree)
Mr. Awesome Avatar
Mr. Awesome
44 months ago
I wish you luck, Apple support technicians. You’re going to have a looooong day.
Score: 9 Votes (Like | Disagree)
diego.caraballo Avatar
diego.caraballo
44 months ago
Never buy Apple first-gen anything. I will wait for Apple Two.
Score: 8 Votes (Like | Disagree)
andyblila Avatar
andyblila
44 months ago

A lot of people didn't read that the One trial was only for services you were not subbing already. You had to manually cancel your running subscriptions beforehand!
Not true. When I signed up it said that I didn’t have to cancel anything, and that the currently services would roll up into Apple One. They did.
Score: 4 Votes (Like | Disagree)
dohspc Avatar
dohspc
44 months ago
My premier subscription is showing expired but services are still accessible.
Score: 4 Votes (Like | Disagree)
Read All Comments

Popular Stories

maxresdefault

Apple Announces 'Let Loose' Event on May 7 Amid Rumors of New iPads

Tuesday April 23, 2024 7:11 am PDT by
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Read Full Article • 267 comments
Apple Vision Pro Dual Loop Band Orange Feature 2

Apple Cuts Vision Pro Shipments as Demand Falls 'Sharply Beyond Expectations'

Tuesday April 23, 2024 9:44 am PDT by
Apple has dropped the number of Vision Pro units that it plans to ship in 2024, going from an expected 700 to 800k units to just 400k to 450k units, according to Apple analyst Ming-Chi Kuo. Orders have been scaled back before the Vision Pro has launched in markets outside of the United States, which Kuo says is a sign that demand in the U.S. has "fallen sharply beyond expectations." As a...
Read Full Article • 411 comments
Apple Silicon AI Optimized Feature Siri

Apple Releases Open Source AI Models That Run On-Device

Wednesday April 24, 2024 3:39 pm PDT by
Apple today released several open source large language models (LLMs) that are designed to run on-device rather than through cloud servers. Called OpenELM (Open-source Efficient Language Models), the LLMs are available on the Hugging Face Hub, a community for sharing AI code. As outlined in a white paper [PDF], there are eight total OpenELM models, four of which were pre-trained using the...
Read Full Article • 70 comments
iPad And Calculator App Feature

Apple Finally Plans to Release a Calculator App for iPad Later This Year

Tuesday April 23, 2024 9:08 am PDT by
Apple is finally planning a Calculator app for the iPad, over 14 years after launching the device, according to a source familiar with the matter. iPadOS 18 will include a built-in Calculator app for all iPad models that are compatible with the software update, which is expected to be unveiled during the opening keynote of Apple's annual developers conference WWDC on June 10. AppleInsider...
Read Full Article • 214 comments
iOS 17 All New Features Thumb

iOS 17.5 Will Add These New Features to Your iPhone

Sunday April 21, 2024 3:00 am PDT by
The upcoming iOS 17.5 update for the iPhone includes only a few new user-facing features, but hidden code changes reveal some additional possibilities. Below, we have recapped everything new in the iOS 17.5 and iPadOS 17.5 beta so far. Web Distribution Starting with the second beta of iOS 17.5, eligible developers are able to distribute their iOS apps to iPhone users located in the EU...
Read Full Article