Apple One Marked as Expired for Some Customers and Other Billing Issues Emerge as 30-Day Trial Ends

Today marks one month since the launch of Apple One, which allows customers to subscribe to multiple Apple services in a single bundle, and it appears there are some billing-related issues as the free trial period begins to elapse.

Apple One Apps Feature 2
Apple One includes a 30-day free trial for any services that customers did not already subscribe to individually, and that trial period ends today for those who signed up for Apple One on its first day of availability. Following the end of the trial period, however, some customers are seeing their Apple One subscription listed as expired and/or have been billed individually for services like Apple TV+ and Apple Music that should be rolled into Apple One.

All in all, there are clearly some hiccups going on as Apple One converts from a trial to a standard subscription, so hopefully Apple is able to sort out the issues soon.


Apple One allows customers to save money by bundling services together with one unified bill. At the low end, the Individual tier offers savings of $6 per month, while the Family plan offers a savings of over $8 per month, and the Premier plan offers a savings of over $25 per month, compared to standard monthly pricing.

There are three tiers of Apple One available:

  • Individual: Apple Music, Apple TV+, Apple Arcade, and 50GB of iCloud storage for $14.95 per month
  • Family: Apple Music, Apple TV+, Apple Arcade, and 200GB of iCloud storage for $19.95 per month, can be shared among up to six family members
  • Premier: Apple Music, Apple TV+, Apple Arcade, Apple News+, Apple Fitness+, and 2TB of iCloud storage for $29.95 per month, can be shared among up to six family members

Curently, the Premier tier is limited to the United States, Australia, Canada, and the UK, as these are the only countries where Apple News+ is available. Premier will also include access to Apple's new workout service Fitness+, which launches later this year.

Popular Stories

iOS 18

iOS 18.4 Will Include These New Features for Your iPhone

Wednesday February 5, 2025 7:15 am PST by
iOS 18.3 was released last month, so the first iOS 18.4 beta should be coming soon. iOS 18.4 is expected to be a more substantial update for the iPhone, with several new features and changes related to Apple Intelligence and beyond. Apple's website suggests that iOS 18.4 will be released in April, following beta testing. Below, we outline what to expect from the update so far. Apple...
General Apple Invites Feature

Apple Launches New 'Invites' App

Tuesday February 4, 2025 8:00 am PST by
Apple today announced the launch of a new app called "Invites," which is designed to allow users to plan events like birthday parties, graduations, vacations, baby showers, and more. "With Apple Invites, an event comes to life from the moment the invitation is created, and users can share lasting memories even after they get together," said Brent Chiu-Watson, Apple's senior director of...
App Store vs EU Feature 2

Apple Says It Doesn't Approve of EU Porn App

Monday February 3, 2025 1:15 pm PST by
Apple does not approve of the "Hot Tub" pornography app that was released for the iPhone in the EU using alternative app distribution, Apple said in a statement to MacRumors. Further, Apple is concerned about the potential user safety risks with a pornography app, and says that it undermines consumer trust in the Apple ecosystem. We are deeply concerned about the safety risks that hardcore...
iCloud General Feature Redux

iPhone Users Who Pay for iCloud Storage Receive an All-New Perk

Thursday February 6, 2025 11:21 am PST by
If you pay for iCloud storage on your iPhone, Apple has a new perk for you, at no additional cost. iCloud+ is the official name for Apple's paid iCloud storage plans, which range from 50GB for $0.99 per month to 12TB for $59.99 per month in the United States. iCloud+ plans already come with multiple perks for free, such as Hide My Email and HomeKit Secure Video, and now there is another one...
maxresdefault

An Apple TV Refresh is Coming in 2025 - Here's What You Should Know

Wednesday February 5, 2025 10:17 am PST by
Apple hasn't refreshed the Apple TV since 2022, but rumors suggest that we're finally going to get an update in 2025. We don't have a full picture of what to expect yet, but we have some hints on what's coming. Subscribe to the MacRumors YouTube channel for more videos. Updated A-Series Chip The current Apple TV 4K uses the A15 Bionic chip that was in the iPhone 13 lineup, and it's time for...
iPhone SE 4 Single Camera Thumb

iPhone SE 4 Launching as Soon as Next Week

Thursday February 6, 2025 3:30 pm PST by
Apple's next-generation iPhone SE could debut as soon as next week with a launch to follow later in February, reports Bloomberg's Mark Gurman. Apple isn't expected to hold an event for the iPhone SE 4, and will instead unveil the device through a press release. The iPhone SE 4 is expected to have an iPhone 14-style design, with Apple eliminating the thick bezels and Touch ID Home button of...
iOS 18

iOS 18.3.1 Update Coming Soon for iPhones

Thursday February 6, 2025 7:31 am PST by
Apple is internally testing iOS 18.3.1 for iPhones, according to our website's analytics logs, which have been a consistently reliable indicator of upcoming iOS versions. The software update should be released within the next few weeks. iOS 18.3.1 should be a minor update that addresses software bugs and/or security vulnerabilities. Apple Intelligence notification summaries for news and...
applecare apple care banner

Apple Raises Monthly AppleCare+ Subscription Price for All iPhones

Tuesday February 4, 2025 9:35 am PST by
Apple this week increased the prices for its monthly AppleCare+ subscription prices for the iPhone, raising the cost by 50 cents for all models in the United States. Standard AppleCare+ for the iPhone 16 models is now priced at $10.49 per month, for example, up from the prior $9.99 per month price. The 50 cent price increase applies to all available AppleCare+ plans for Apple's current...

Top Rated Comments

Sam Squanch Avatar
55 months ago

Yep, and as soon as one picks up they’re getting a loud earful from me.
Dude that "technician" is a low-level employee who is there to help solve your problem and had zero to do with it. That loud disappointment is reserved up-stream for which unfortunately you'll never be able to vent your frustration. Be polite with the customer service rep, calmly voice your displeasure which will be passed along with all the other complaints creating a large common sh!tstorm of complaints that will reach the uppers. Then get on with your problem in a rational way as the customer service rep is there to help you and will try their best. Nothing will be accomplished by your flipping out other than making yourself feel good for a minute in the most entitled, douchbag way.
Score: 28 Votes (Like | Disagree)
goonie4life9 Avatar
55 months ago
Folks, I've just finished talking to a Senior Advisor. She assured me there is no issue with Apple One because if there was, she would have heard about it because Apple talks to over 1 million customers an hour. Plus, she has worked for Apple for 60 years and has never heard of this kind of issue. So, to troubleshoot this Services issue, you'll need to follow the standard steps: First, restart your Apple Services by holding the power button. If that doesn't resolve the issue, you'll need to Force Reboot your Apple Services by quickly pressing the Apple Services volume buttons and holding the Power button. If the issue persists, you'll need to Erase All Content and Settings on your Apple Services ONLY. It is very important that you don't do this on the device itself, just the Apple Services. If the issue persists, they'll escalate to Engineering. Engineering will need a full Apple Services Diagnose, with Mail logging enabled of course, and they'll get back to you within 24 - 48 hours. As always, be sure to keep your Apple Services up to date.
Score: 13 Votes (Like | Disagree)
Mr. Awesome Avatar
55 months ago
I wish you luck, Apple support technicians. You’re going to have a looooong day.
Score: 9 Votes (Like | Disagree)
diego.caraballo Avatar
55 months ago
Never buy Apple first-gen anything. I will wait for Apple Two.
Score: 8 Votes (Like | Disagree)
andyblila Avatar
55 months ago

A lot of people didn't read that the One trial was only for services you were not subbing already. You had to manually cancel your running subscriptions beforehand!
Not true. When I signed up it said that I didn’t have to cancel anything, and that the currently services would roll up into Apple One. They did.
Score: 4 Votes (Like | Disagree)
dohspc Avatar
55 months ago
My premier subscription is showing expired but services are still accessible.
Score: 4 Votes (Like | Disagree)