Apple One Marked as Expired for Some Customers and Other Billing Issues Emerge as 30-Day Trial Ends

Today marks one month since the launch of Apple One, which allows customers to subscribe to multiple Apple services in a single bundle, and it appears there are some billing-related issues as the free trial period begins to elapse.

Apple One Apps Feature 2
Apple One includes a 30-day free trial for any services that customers did not already subscribe to individually, and that trial period ends today for those who signed up for Apple One on its first day of availability. Following the end of the trial period, however, some customers are seeing their Apple One subscription listed as expired and/or have been billed individually for services like Apple TV+ and Apple Music that should be rolled into Apple One.

All in all, there are clearly some hiccups going on as Apple One converts from a trial to a standard subscription, so hopefully Apple is able to sort out the issues soon.


Apple One allows customers to save money by bundling services together with one unified bill. At the low end, the Individual tier offers savings of $6 per month, while the Family plan offers a savings of over $8 per month, and the Premier plan offers a savings of over $25 per month, compared to standard monthly pricing.

There are three tiers of Apple One available:

  • Individual: Apple Music, Apple TV+, Apple Arcade, and 50GB of iCloud storage for $14.95 per month
  • Family: Apple Music, Apple TV+, Apple Arcade, and 200GB of iCloud storage for $19.95 per month, can be shared among up to six family members
  • Premier: Apple Music, Apple TV+, Apple Arcade, Apple News+, Apple Fitness+, and 2TB of iCloud storage for $29.95 per month, can be shared among up to six family members

Curently, the Premier tier is limited to the United States, Australia, Canada, and the UK, as these are the only countries where Apple News+ is available. Premier will also include access to Apple's new workout service Fitness+, which launches later this year.

Top Rated Comments

Sam Squanch Avatar
22 months ago

Yep, and as soon as one picks up they’re getting a loud earful from me.
Dude that "technician" is a low-level employee who is there to help solve your problem and had zero to do with it. That loud disappointment is reserved up-stream for which unfortunately you'll never be able to vent your frustration. Be polite with the customer service rep, calmly voice your displeasure which will be passed along with all the other complaints creating a large common sh!tstorm of complaints that will reach the uppers. Then get on with your problem in a rational way as the customer service rep is there to help you and will try their best. Nothing will be accomplished by your flipping out other than making yourself feel good for a minute in the most entitled, douchbag way.
Score: 28 Votes (Like | Disagree)
goonie4life9 Avatar
22 months ago
Folks, I've just finished talking to a Senior Advisor. She assured me there is no issue with Apple One because if there was, she would have heard about it because Apple talks to over 1 million customers an hour. Plus, she has worked for Apple for 60 years and has never heard of this kind of issue. So, to troubleshoot this Services issue, you'll need to follow the standard steps: First, restart your Apple Services by holding the power button. If that doesn't resolve the issue, you'll need to Force Reboot your Apple Services by quickly pressing the Apple Services volume buttons and holding the Power button. If the issue persists, you'll need to Erase All Content and Settings on your Apple Services ONLY. It is very important that you don't do this on the device itself, just the Apple Services. If the issue persists, they'll escalate to Engineering. Engineering will need a full Apple Services Diagnose, with Mail logging enabled of course, and they'll get back to you within 24 - 48 hours. As always, be sure to keep your Apple Services up to date.
Score: 13 Votes (Like | Disagree)
Mr. Awesome Avatar
22 months ago
I wish you luck, Apple support technicians. You’re going to have a looooong day.
Score: 9 Votes (Like | Disagree)
diego.caraballo Avatar
22 months ago
Never buy Apple first-gen anything. I will wait for Apple Two.
Score: 8 Votes (Like | Disagree)
andyblila Avatar
22 months ago

A lot of people didn't read that the One trial was only for services you were not subbing already. You had to manually cancel your running subscriptions beforehand!
Not true. When I signed up it said that I didn’t have to cancel anything, and that the currently services would roll up into Apple One. They did.
Score: 4 Votes (Like | Disagree)
dohspc Avatar
22 months ago
My premier subscription is showing expired but services are still accessible.
Score: 4 Votes (Like | Disagree)

Related Stories

iOS App Store General Feature JoeBlue

Illinois Floats Bill That Would Let Developers Skirt Apple's In-App Purchase Rules

Wednesday January 19, 2022 4:09 pm PST by
Illinois is the latest state to attempt to pass legislation that would prevent developers from being required to use Apple's in-app purchase options by allowing for alternate payment solutions within apps. As outlined by Illinois news site WGEM, under the Freedom to Describe Directly Act, distribution platforms like the App Store and Google Play would not be able to force Illinois developers ...
apple tv plus banner

Apple TV+ Subscribers Who Join for Major Releases Like 'Greyhound' Don't Stick Around

Monday January 31, 2022 1:26 pm PST by
The release of popular Tom Hanks movie "Greyhound" saw a major jump in Apple TV+ subscribers when it launched, but most of those subscribers did not stick around, according to data compiled by subscriber measurement service Antenna and shared by The Wall Street Journal. Apple TV+ saw around 60,000 sign-ups when Greyhound was released on July 10, 2020, with that number not counting those who...
apple services newsroom

Apple One's Premier Tier Available in 17 Additional Countries Starting Next Week [Update: Now Available]

Monday October 25, 2021 12:16 pm PDT by
Apple today announced that the Premier tier of its all-in-one subscription bundle Apple One will be available in 17 additional countries starting November 3, including Austria, Brazil, Colombia, France, Germany, Indonesia, Ireland, Italy, Malaysia, Mexico, New Zealand, Portugal, Russia, Saudi Arabia, Spain, Switzerland, and the United Arab Emirates. The press release was brought to our attention b...
iphone 13 pro max display bleen

Apple Developing Hardware Subscription Service for iPhones and Other Devices

Thursday March 24, 2022 10:18 am PDT by
Apple is developing a hardware subscription service that would allow customers to "subscribe" and receive an iPhone or other Apple device as part of their subscription, similar to the way current Apple subscriptions like iCloud work, reports Bloomberg. Customers would be able to pay a monthly subscription fee and gain access to a device for the subscription period. This would be ideal for...
apple music voice plan feature

Here's a First Look at Apple Music's Voice Plan Launching With iOS 15.2

Thursday December 9, 2021 8:53 am PST by
iOS 15.2 is expected to be released to all users as early as next week, and one of the software update's key new features is the Apple Music Voice Plan, which is designed to let users access Apple Music exclusively through Siri. Ahead of iOS 15.2 being released, we're able to provide a first look at the Voice Plan, courtesy of MacRumors contributor Steve Moser. Users will be able to...
General Books Feature

Apple Might Be Developing an Audiobooks Service

Tuesday January 4, 2022 9:49 am PST by
Apple in 2022 could expand its services portfolio to add an audiobooks service, according to a report from The Economist (via 9to5Mac) that outlines Apple's efforts to break into media and compete with Netflix, Amazon, and other companies. The Economist goes over all of Apple's existing services like Apple TV+, Apple Music, Apple News+, Apple Arcade and Apple Fitness before throwing in a one ...
maxresdefault

Testing Apple's New Apple Music Voice Plan in iOS 15.2

Tuesday December 14, 2021 9:41 am PST by
Apple's latest updates, including iOS 15.2, iPadOS 15.2, macOS Monterey, and HomePod 15.2 introduce support for the Apple Music Voice Plan, a cheaper version of Apple Music that's only able to be activated through Siri. Subscribe to the MacRumors YouTube channel for more videos. In our latest YouTube video, we tested the Apple Music Voice Plan to see if it's worth subscribing to for $4.99 per ...
apple news 3 months deal

Apple News+ Offering Three-Month Free Trial for New Subscribers Through Cyber Monday

Friday November 26, 2021 2:58 am PST by
Apple News+ is offering new subscribers an extended three-month free trial of its service through Cyber Monday, an increase from the normal one-month trial offered to new subscribers, the service announced on Apple's website and on Twitter. The new offer will only be offered to new subscribers in locations where Apple News+ is available and will run until Cyber Monday, November 29. Apple ran ...

Popular Stories

iPhone 14 Pro Purple Rear Flat MacRumors Exclusive

iPhone 14 Pro Predicted to Start With Increased 256GB Storage Alongside Rumored Price Increase

Wednesday August 10, 2022 11:14 am PDT by
Earlier today, analyst Ming-Chi Kuo claimed iPhone 14 Pro models will be more expensive than iPhone 13 Pro models. Kuo did not reveal exact pricing, but he said that the average selling price of all four iPhone 14 models will increase by about 15% overall. While higher prices would be disappointing for customers, it is possible the iPhone 14 Pro and iPhone 14 Pro Max will offer increased...
iOS 16 battery percentage

Apple Limiting iOS 16 Beta 5 Battery Percentage Display to Select iPhones: Here Are the Supported Devices

Tuesday August 9, 2022 2:51 am PDT by
Apple this week brought back one of the most highly requested features from iOS users since the launch of the iPhone X in 2017: the ability to see your battery percentage directly in the status bar. Ever since the launch of the iPhone X with the notch, Apple has not allowed users to show their battery percentage directly in the status bar, forcing them to swipe down into Control Center to...
iPhone 14 Pro Lineup Feature Silver

Kuo: Apple to Increase Prices of iPhone 14 Pro Models

Wednesday August 10, 2022 8:22 am PDT by
Apple plans to increase the prices of iPhone 14 Pro models compared to iPhone 13 Pro models, according to analyst Ming-Chi Kuo. Kuo did not reveal exact pricing for the iPhone 14 Pro models. However, in a tweet today, he estimated that the average selling price of the iPhone 14 lineup as a whole will increase by about 15% compared to the iPhone 13 lineup. In the United States, the iPhone...
ios 16 beta 5 battery percent

iOS 16 Beta 5: Battery Percentage Now Displayed in iPhone Status Bar

Monday August 8, 2022 10:43 am PDT by
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone 11 Pro and Pro Max, XS and XS Max, and...
battery percentage ios 16

Here's Why the iPhone Battery Status Icon in iOS 16 Is So Controversial

Wednesday August 10, 2022 4:34 am PDT by
In the latest iOS 16 beta, Apple has updated the status bar battery icon on iPhones with Face ID to display the exact percentage remaining rather than just a visual representation of battery level, and while the change has been largely welcomed, some users are unhappy with the way it has been implemented. In iOS 15 and earlier, battery percent has not been present on iPhones that have...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive feature

iPhone 14 Is Just a Few Weeks Away: Three Tips to Prepare for the New iPhone

Wednesday August 10, 2022 4:08 am PDT by
The launch of the new iPhone 14 is just a few weeks away, meaning millions of iPhone customers will soon upgrade their existing iPhone or perhaps get an iPhone for the first time. Exclusive MacRumors iPhone 14 Pro renders by graphic designer Ian Zelbo Whether upgrading from an older model or this is your first iPhone, we've rounded up a few tips to help you prepare for the next flagship...
iPhone 14 Lineup Feature Purple

Color Options for All iPhone 14 Models: Everything We Know

Monday August 8, 2022 3:59 am PDT by
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year. Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...