Apple Reportedly Solves Widespread iCloud Music Library Sync Issues

Apple experienced ongoing server issues with its iCloud Music Library service over the last 72 hours, based on multiple user reports across the internet, leaving many Apple Music subscribers unable to access their music libraries. However, the problem appears to have been solved, at least for now.

icloud music library issue

Image via MacRumors forum member Nikonoclast

‌iCloud‌ Music Library allows PC, Mac and iOS users to store their personal music library online, by matching uploaded tracks to songs listed on the iTunes Store or uploading tracks directly if no match is available. The service is included as part of every ‌Apple Music‌ subscription, and is also available as a standalone service called iTunes Match.

However, reports of persistent ‌iCloud‌ Music Library syncing problems gathered pace over the last few days, with users taking to the MacRumors forums, the Apple Music subreddit, Twitter, and Apple's support forum to voice their frustration.

The issue occurred whenever an ‌Apple Music‌ library sync was attempted within the Music app on macOS or in iTunes on Windows PCs. For those affected by the problem, syncing failed and users were met with the error "Genius results can't be updated right now. The network connection was lost."

The message appeared despite all other systems working fine on the local network, and left affected users unable to access their synced playlists and music on Mac, PC and iOS devices. Users reported that logging out and in again, reauthorizing their machine with ‌Apple Music‌, restarting, and even reinstalling macOS did nothing to rectify the situation.

Apple's system status page didn't indicate any problem with ‌iCloud‌ servers, ‌Apple Music‌, or the iTunes Match service when the problem was widespread, yet Apple support staff were said to be able to reproduce the issue. However, there are indications that Apple has got on top of the problem overnight, so it's worth trying to sync your music library again if you were one of those affected.

(Thanks, Justin!)

Top Rated Comments

InnocenceMyth Avatar
8 weeks ago


I thought that issue was fixed years ago? Hmmmm.

In any case, I’m sorry you lost files; in a perfect world that would never happen. However, it doesn’t seem like you’re accepting responsibility for the data loss. Your error wasn’t placing too much trust in Apple, it was your lack of a backup.

Even if you’re still blaming Apple instead of yourself, hopefully you’ve at least learned that backups are not optional.

Damn. I came here to randomly moralize to strangers but you beat me to it.
Score: 10 Votes (Like | Disagree)
flexiboy1912 Avatar
8 weeks ago
Down for 3 days , no explanation or even recognition from Apple that there is a problem. Truly awful customer service
Score: 6 Votes (Like | Disagree)
PickUrPoison Avatar
8 weeks ago


they never fixed the issue where iCloud/iTunes match was matching the wrong mixes of uploaded music. i had unreleased remixes of Daft Punk, but it matched the Tron remixes that were released. ? lost some music forever since I thought Apple was reliable enough for me to delete copies.

I thought that issue was fixed years ago? Hmmmm.

In any case, I’m sorry you lost files; in a perfect world that would never happen. However, it doesn’t seem like you’re accepting responsibility for the data loss. Your error wasn’t placing too much trust in Apple, it was your lack of a backup.

Even if you’re still blaming Apple instead of yourself, hopefully you’ve at least learned that backups are not optional.
Score: 5 Votes (Like | Disagree)
chevyorange Avatar
8 weeks ago
As one of the last "buy all my albums" guys - I have to say I'm mostly happy with Apple. It was a bit of a rocky transition but this is why I don't stream music. When the end of the world comes and cell and internet is down, I'll be in my lawn chair watching the apocalypse with Megadeth playing.
Score: 3 Votes (Like | Disagree)
hlfway2anywhere Avatar
8 weeks ago


iCloud Music Library is not reliable at all. Subscribing to Spotify and syncing your local music with iTunes is the safe option.

As somebody who has used iTunes Match / iCloud Music Library since 2011, it sounds like you have no idea what you're talking about but go off.
Score: 3 Votes (Like | Disagree)
idmean Avatar
8 weeks ago
Isn't this the way Apple Music always behaves?
Score: 3 Votes (Like | Disagree)

Top Stories

iphone 5s black slate

Images of Unreleased iPhone 5s in Black and Slate Shared Online

Sunday January 17, 2021 9:47 am PST by
Twitter user @DongleBookPro has today shared images of a prototype iPhone 5s in an unreleased Black and Slate color. The iPhone 5s was launched in September 2013. The device featured Touch ID, a 64-bit processor, and a True Tone LED flash for the first time. Other new features included a five-element lens with an f/2.2 aperture, a 15 percent larger camera sensor, Burst Mode, and Slo-Mo...
iP12 charge airpods feature 2

Hidden iPhone 12 Hardware Feature Could Still be Unlocked

Thursday January 14, 2021 2:51 am PST by
All iPhone 12 and iPhone 12 Pro models purportedly have a hidden reverse wireless charging feature, according to an FCC filing. The feature has not yet been activated, but could yet be unlocked for an upcoming Apple accessory. The FCC filing suggests that iPhone 12 models contain the hardware for Wireless Power Transfer (WPT) to accessories: In addition to being able to be charged by a...
Top Stories 43 Feature

Top Stories: MacBook Pro, iMac, Mac Pro, and iPhone Rumors, Best of CES 2021

Saturday January 16, 2021 6:00 am PST by
This week was sure a busy one in the Apple world, with a flurry of announcements out of CES early in the week followed by a rash of Mac- and iPhone-related rumors later in the week. The new rumors this week included details on updated MacBook Pro, iMac, and Mac Pro models, as well as a few other tidbits, so make sure to read on below to get caught up! Kuo: New MacBook Pro Models to...
macbook pro flexgate

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Sunday January 17, 2021 10:31 am PST by
Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...
foldable iPhone concept feature

Apple Testing In-Display Fingerprint Sensor for iPhone 13, Foldable iPhone Also in the Works

Friday January 15, 2021 1:46 pm PST by
Apple has started "early work" on an iPhone that has a foldable display, according to a new report from Bloomberg's Mark Gurman. Though testing of a foldable iPhone has begun, Apple has not committed to releasing a device that has a foldable display. Development has not yet expanded beyond a display and Apple does not have full foldable iPhone prototypes in its labs. Like foldable...
google maps detailed street level e1611052089473

Google Maps Gains Enhanced Street-Level Detail in Four Major Cities

Tuesday January 19, 2021 2:34 am PST by
Google Maps has quietly been updated to include significantly more detailed street-level information in a handful of key cities around the world. Upon zooming in, Google's maps for Central London, Tokyo, San Francisco, and New York now benefit from shapes and widths that match the scale of roads more accurately. Meanwhile, enhanced graphical representations of sidewalks, crosswalks,...
16inchmacbookpromain

Kuo: New MacBook Pro Models to Feature Flat-Edged Design, MagSafe, No Touch Bar and More Ports

Thursday January 14, 2021 9:32 pm PST by
Apple is working on two new MacBook Pro models that will feature significant design changes, well-respected Apple analyst Ming-Chi Kuo said today in a note to investors that was obtained by MacRumors. According to Kuo, Apple is developing two models in 14 and 16-inch size options. The new MacBook Pro machines will feature a flat-edged design, which Kuo describes as "similar to the iPhone 12" ...
macbook pro screensaver table

Some M1 Macs Affected By Fast User Switching Screensaver Bug

Monday January 18, 2021 1:57 am PST by
A growing number of user reports online suggest some of Apple's M1 Mac models are susceptible to a Fast User Switching bug that spontaneously activates the screensaver and leaves the user unable to dismiss it. In macOS Big Sur, Fast User Switching allows users to quickly switch between user accounts without having to completely log out. Based on posts in the MacRumors forums, Apple...
iphone x camera close

iOS 14.4 Will Introduce Warning on iPhones With Non-Genuine Cameras

Thursday January 14, 2021 8:07 am PST by
In the second beta of iOS 14.4 seeded to developers and public testers this week, MacRumors contributor Steve Moser has discovered code indicating that Apple will be introducing a new warning on iPhones that have had their camera repaired or replaced with aftermarket components rather than genuine Apple components. "Unable to verify this iPhone has a genuine Apple camera," the message will...
apple fitness plus burn bar

Fitness+ Subscribers Now Have Nearly 300 Workouts to Choose From

Monday January 18, 2021 3:24 am PST by
Apple on Monday added over two dozen new video workout sessions to Fitness+, continuing a recent trend of building out the catalog of its fledgling subscription service on a weekly basis. Fitness+ launched December 14, 2020, and is designed to help Apple Watch owners keep fit through a series of guided workouts that are available across multiple workout categories. As you follow along with...