Apple Accessibility Exec: 'iPhone has Become the Most Powerful and Popular Assistive Device Ever'

This week marks the 30th anniversary of the Americans with Disabilities Act of 1990, and to highlight the milestone, TechCrunch did interviews with several tech companies and advocacy organizations, including Apple, to discuss how technology has improved the everyday lives of people with disabilities.

iphoneaccessibility
At Apple, TechCrunch spoke to Sarah Herrlinger, the company's Director of Global Accessibility Policy. According to Herrlinger, Apple has "always believed accessibility is a human right," which is a value that Apple keeps in mind with each new product that's released.

Apple has always been dedicated to making its products accessible for everyone, and implements new accessibility features with each and every new software release. According to Herrlinger, Apple's iPhone has become the most powerful assistive device ever.

"The historical impact of iPhone as a mainstream consumer product is well documented. What is less understood though is how life changing iPhone and our other products have been for disability communities," said Herrlinger. "Over time iPhone has become the most powerful and popular assistive device ever. It broke the mold of previous thinking because it showed accessibility could in fact be seamlessly built into a device that all people can use universally."

One of the most important features that the ‌iPhone‌ has to offer, as TechCrunch points out, is VoiceOver. VoiceOver is an accessibility feature that reads the contents of the ‌iPhone‌'s screen to allow those with visual impairments to navigate through iOS. Over the weekend, Kristy Viers demonstrated how she uses her ‌iPhone‌, and it's a great look at how VoiceOver and other accessibility features work.


Herrlinger said that there's opportunity for growth in the tech industry when it comes to accessibility, and that "representation and inclusion are critical."

We believe in the mantra of many within disability communities: 'Nothing about us without us.' We started a dedicated accessibility team in 1985, but like all things on inclusion -- accessibility should be everyone's job at Apple.

Apple in iOS 14 is introducing multiple new accessibility features like Back Tap for tapping on the rear of the ‌iPhone‌ to perform actions, Headphones Accommodations for amplifying soft sounds and adjusting frequencies to make music, movies, calls, and more sound clearer, and Sound Recognition, a feature able to listen for certain sounds like alarms and send alerts.

There are also iOS 14 improvements for VoiceOver that use on-device intelligence to recognize elements on the screen and to offer support for app and web experiences that don't have built-in accessibility support.

TechCrunch's full ADA article also includes comments from Microsoft, Facebook, and others, and can be read over on the TechCrunch website.

Popular Stories

iOS 26

iOS 26.2 Available Next Month With These 8 New Features

Tuesday November 11, 2025 9:48 am PST by
Apple released the first iOS 26.2 beta last week. The upcoming update includes a handful of new features and changes on the iPhone, including a new Liquid Glass slider for the Lock Screen's clock, offline lyrics in Apple Music, and more. In a recent press release, Apple confirmed that iOS 26.2 will be released to all users in December, but it did not provide a specific release date....
m1 chip slide

Five Years of Apple Silicon: M1 to M5 Performance Comparison

Monday November 10, 2025 1:08 pm PST by
Today marks the fifth anniversary of the Apple silicon chip that replaced Intel chips in Apple's Mac lineup. The first Apple silicon chip, the M1, was unveiled on November 10, 2020. The M1 debuted in the MacBook Air, Mac mini, and 13-inch MacBook Pro. The M1 chip was impressive when it launched, featuring the "world's fastest CPU core" and industry-leading performance per watt, and it's only ...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2, AirPods Pro 3, and AirPods 4

Thursday November 13, 2025 11:35 am PST by
Apple today released new firmware designed for the AirPods Pro 3, the AirPods 4, and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B25, while the AirPods Pro 2 and AirPods 4 firmware is 8B21, all up from the prior 8A358 firmware released in October. There's no word on what's include in the updated firmware, but the AirPods Pro 2, AirPods 4 with ANC, and AirPods Pro 3...
iphone pocket%402x

Apple Debuts iPhone Pocket, a Limited Edition iPod Sock-Style Accessory

Tuesday November 11, 2025 1:23 am PST by
Apple has teamed up with Japanese fashion house ISSEY MIYAKE to launch iPhone Pocket, a 3D-knitted limited edition accessory designed to carry an iPhone, AirPods, and other everyday items. The accessory is like a stretchy pocket, not unlike an iPod Sock, but elongated to form a strap made of a ribbed, elastic textile that fully encloses an iPhone yet allows you to glimpse the display...
homepod mini colors

New HomePod Mini Coming Soon With These Features

Tuesday November 11, 2025 7:30 am PST by
Apple is expected to announce a new HomePod mini imminently, headlining with new chips. Here are all of the new features we're expecting. The second-generation HomePod mini is highly likely to contain a more up-to-date chip for more advanced computational audio and improved responsiveness. The current HomePod mini is equipped with the Apple Watch Series 5's S5 chip from 2019. Apple is likely ...
ios 26 digital id passport wallet

Apple Announces Launch of U.S. Passport Feature in iPhone's Wallet App

Wednesday November 12, 2025 9:15 am PST by
Apple today announced that iPhone users can now create a Digital ID in the Apple Wallet app based on information from their U.S. passport. To create and present a Digital ID based on a U.S. passport, you need: An iPhone 11 or later running iOS 26.1 or later, or an Apple Watch Series 6 or later running watchOS 26.1 or later Face ID or Touch ID and Bluetooth turned on An Apple Account ...
homepod mini thumb feature

New HomePod Mini, Apple TV, and AirTag Were Expected This Year — Where Are They?

Wednesday November 12, 2025 11:42 am PST by
While it was rumored that Apple planned to release new versions of the HomePod mini, Apple TV, and AirTag this year, it is no longer clear if that will still happen. Back in January, Bloomberg's Mark Gurman said Apple planned to release new HomePod mini and Apple TV models "toward the end of the year," while he at one point expected a new AirTag to launch "around the middle of 2025." Yet,...
Tesla Charging

Tesla Working to Add Apple CarPlay Support to Vehicles

Thursday November 13, 2025 8:31 am PST by
Tesla is working to add support for Apple CarPlay in its vehicles, Bloomberg's Mark Gurman reports. Tesla vehicles rely on its own infotainment software system, which integrates vehicle functions, navigation, music, web browsing, and more. The automaker has been an outlier in foregoing support for Apple CarPlay, which has otherwise become an industry standard feature, allowing users to...
CarPlay Pinned Messages

iOS 26.2 Adds New CarPlay Setting

Thursday November 13, 2025 6:48 am PST by
iOS 26 extended pinned conversations in the Messages app to CarPlay, for quick access to your most frequent chats. However, some drivers may prefer the classic view with a list of individual conversations only, and Apple now lets users choose. Apple released the second beta of iOS 26.2 this week, and it introduces a new CarPlay setting for turning off pinned conversations in the Messages...
iphone air thinness

iPhone Air Sales Are So Bad That Apple's Delaying the Next-Generation Version

Monday November 10, 2025 11:41 am PST by
The thin, light iPhone Air sold so poorly that Apple has decided to delay the launch of the next-generation iPhone Air that was scheduled to come out alongside the iPhone 18 Pro, reports The Information. Apple initially planned to release a new iPhone Air in fall 2026, but now that's not going to happen. Since the iPhone Air launched in September, there have been reports of poor sales...

Top Rated Comments

arn Avatar
69 months ago
The Braille keyboard in the video is awesome. Didn’t know it existed.
Score: 14 Votes (Like | Disagree)
Apple_Robert Avatar
69 months ago
I am proud of Apple for the work they have been doing in this area over the last several years. I hope they continue their focus and help make the iPhone a tool that becomes an extension of a disabled person’s body even more so than today.
Score: 11 Votes (Like | Disagree)
DogHouseDub Avatar
69 months ago
I hereby withdraw all criticism regarding the resources Apple is putting into OS development. THIS is a fantastic use of your resources for the betterment of humankind.

Great work, team.
Score: 9 Votes (Like | Disagree)
m4mario Avatar
69 months ago
As a developer, I know how much push Apple gives for Accessibility. During a previous WWDC I attended, there was an evening event where physically challenged Apple employees were available for developers to interact with. As you might imagine, Apple employs people with various disabilities as test group for its accessibility features. We could take our apps and get these people to use it and get feedback from them. These are facilities a typical developer cannot afford. And also, just that interaction motivates developers to improve support for accessibility.
Score: 8 Votes (Like | Disagree)
MacKay Olson Avatar
69 months ago
I have to say, as a hearing-impaired person, apple’s dedication to helping people like me is absolutely amazing. Years ago, Apple was the only company that made it possible to Bluetooth your hearing aids directly to the phone (not using a separate gadget as a go between). It’s seamless and amazing. It makes being hearing impaired an advantage rather than a drawback as it is at all other times. Android just got that feature this year and it only works on 3 different phones and two (rather inferior) types of hearing aids.
Score: 7 Votes (Like | Disagree)
edgonzalez32 Avatar
69 months ago

Most powerful? That may very well be true, in a narrow sense. But saying "most popular" is a bit hyperbolic. There are low-tech devices which likely own that title.
I don’t think you quite understand the amount of thought and design work Apple has put into accessibility on both iOS and macOS. Just because other devices are great at accessibility doesn’t mean apple deserves the recognition for accessibility. This is coming from a designer.

I’m the first in line to critique Apple on a lot of what they do.But this is just something you can’t take away from them.
Score: 5 Votes (Like | Disagree)