Garmin Connect Service Taken Offline Following Ransomware Attack

Garmin has been hit by a ransomware attack that encrypted the smartwatch maker's internal servers, forcing it to shut down its call centers, website, and the Garmin Connect service, which users rely on to sync their activity via the mobile app.

garmin outage

Image: Victor Gevers

In messages shared on Twitter, the company apologized to users and gave details on the extent of the forced shutdown.

The attack also affected Garmin's aviation database service, flyGarmin, which supports aviation navigational equipment, and some production lines in Asia, according to ZDnet.com.

Officially, Garmin has not referred to the outage as the result of a ransomware attack, but company employees have since taken to Twitter and described it as such.


Taiwanese tech news site IThome published an internal memo from Garmin's IT department to its Taiwan-based factories announcing two days of maintenance on Friday and Saturday, which sources told the website was down to a "virus."

(Via The Guardian.)

Tag: Garmin

Top Rated Comments

nwcs Avatar
13 months ago
It is the squirrel and bird feeder problem. If the squirrel wants to get the food it will spend as much time as it takes to foil whatever you setup as defenses. The squirrel also has a lot more time than you do to figure it out. Security is the same thing. The criminals simply have more time and motivation to breach the defenses.

They’re either paid by the state or doing it for some “cause” where companies have to actually be profitable and pay people. And doing full security on a large scale is simply difficult and expensive. You have layers of issues to deal with from hardware to software to wetware (people). Like with Twitter’s recent security issue, all it takes is one rogue employee (whether enticed or coerced) in the right place to thwart even the best security.

This should provide a warning for people that as we put more faith in online services and governments move to weaken security measures in the name of providing “security to the people” this puts the companies at a big disadvantage and these incidents will only get worse until something forces the industry to change in one form or another.
Score: 17 Votes (Like | Disagree)
minimo3 Avatar
13 months ago
You can spend tens of millions and hire the top security folks to implement the most sophisticated WAFs, patch all your servers, run static and dynamic scans, train your developers to write secure code to prevent XSS, SQL injection, pay a CDN to prevent DDOS, install IDS, but all it takes is 1 employee to click on an email attachment that looks legit (eg the FROM field lists the CFO) and their workstation can be compromised. From there the attacker can harvest their network domain password which probably has SSO across multiple systems and then slowly escalate their way to find privileged access to a critical system. So you might think that you could prevent this by eliminating any internet access for all employees - airwall. Even then its not secure, the Stuxnet worm was introduced into an Iranian nuclear reactor by someone plugging in a USB stick. So really the only way to secure your company is not to have any systems connected to the internet (you correspond with them via the postal service or Fax/telephone) and superglue shut all the USB ports, dvd drives, as well as disable Bluetooth, WiFi. Kinda hard to work like that though
Score: 11 Votes (Like | Disagree)
GeoStructural Avatar
13 months ago
Cybersecurity has never been so prevalent and important. Many companies have a hard time recruiting capable people in a field that is ever changing and the most talented minds are usually not interested in that kind of job.

This is also a testament that you should not trust your data or your service rely on the infrastructure of any company... Garmin is a large enterprise and even them can suffer these attacks, I remember recently an app bugging me to use their cloud client, definitely not! I use OneDrive as main service, iCloud as backup and an old school SSD hard drive just in case.
Score: 8 Votes (Like | Disagree)
hortod1 Avatar
13 months ago

This is worrisome. Garmin is huge in the aviation industry. Thousands of pilots rely on their navigation equipment. Let's hope that side of their business is better protected.
Was just going to say the same thing. An outage of fitness products is an inconvenience. An outage of aviation products is a matter of flight safety.
Score: 8 Votes (Like | Disagree)
MacLawyer Avatar
13 months ago
This is worrisome. Garmin is huge in the aviation industry. Thousands of pilots rely on their navigation equipment. Let's hope that side of their business is better protected.
Score: 7 Votes (Like | Disagree)
nikon1 Avatar
13 months ago
When are businesses that are so internet dependent going to learn just how important security is, not only to their business but to their customers as well. It seems like many businesses consider connected security as just an afterthought, a “cost center that reduces their profitability” as opposed to a core cost to maintaining their business and customers security.

While I realize this sounds like a “Monday morning quarterback” comment, it doesn’t make it any less crucial.
Score: 6 Votes (Like | Disagree)

Top Stories

nothing ear 1 buds 1

Nothing 'Ear (1)' True Wireless Earbuds Launch to Take on AirPods Pro With ANC and Unusual Design for $99

Tuesday July 27, 2021 7:57 am PDT by
Nothing, a new brand from OnePlus founder Carl Pei, has today officially launched the "Ear (1)" true wireless earbuds after months of anticipation around the company's AirPods Pro rival. The Ear (1) features an in-ear design, Active Noise Cancelation, Bluetooth 5.2, IPX4 water resistance, and a charging case with Qi-compatible wireless charging and a USB-C port. Fast pairing is supported on...
iOS 14 on iPhone feature emergency

Apple Releases iOS and iPadOS 14.7.1 With Fix for Touch ID Apple Watch Bug

Monday July 26, 2021 9:48 am PDT by
Apple today released iOS and iPadOS 14.7.1, minor bug fix updates that come just a week after the release of iOS 14.7, software that introduced new Apple Card features and support for the MagSafe Battery Pack. The iOS and iPadOS 14.7.1 updates can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to...
iPad mini pro feature 2

iPad Mini 6 to Feature 8.3-Inch Display With No Home Button and Narrower Bezels

Monday July 26, 2021 12:26 pm PDT by
The sixth-generation iPad mini that's in the works will have an 8.3-inch display, according to display analyst Ross Young. That will be larger than the current 7.9-inch display, with the larger size due to the removal of the Home button and a narrower bezel design. Rumors about the iPad mini 6 have been picking up in recent weeks ahead of its prospective launch this fall. Apple analyst...
iphone 12 pro gold

Report: iPhone 14 Pro Models to Feature Tough Titanium Alloy Chassis

Monday July 26, 2021 1:12 am PDT by
Next year's "iPhone 14" series is expected to feature high-end models with a new titanium alloy chassis design, claims a new investors report by JP Morgan Chase. According to the report, the use of titanium alloy will be one of the biggest changes to the case design in the 2022 iPhone series, and Foxconn will be the exclusive manufacturer of the titanium frames for the high-end models....
iOS 15 General Feature Purple

Everything New in iOS 15 Beta 4: Safari Tweaks, MagSafe Battery Pack Support, Notification Updates and More

Tuesday July 27, 2021 11:47 am PDT by
Apple today released the fourth betas of iOS 15 and iPadOS 15, introducing additional refinements to the new features that are coming in the software updates. In these betas, Apple has introduced changes for Safari, Notifications, Focus mode, and more. Safari Updates Apple is continuing to refine the design of Safari on the iPhone, and in iOS 15, there are tweaks to improve usability. ...
apple mac business page

Apple Shares 11 Reasons Why Business Users Should Choose Macs

Monday July 26, 2021 11:35 am PDT by
Apple today updated its Apple at Work website with a new section dedicated to the Mac, which offers up 11 reasons why "Mac means business." On the webpage, Apple highlights the M1 chip as the number one reason why business users should choose a Mac, offering up an M1 overview [PDF] that explains the benefits of the M1 chip. The information isn't new, but it does provide a look at all of...
imac with accessories

Larger Redesigned High-End iMac Rumored to Launch Next Year

Monday July 26, 2021 3:45 am PDT by
Apple's larger redesigned iMac will arrive sometime in 2022 rather than later this year, according to the leaker known as "Dylandkt." On Twitter, Dylandkt claimed that Apple's "high end iMac" is not expected to release in the fourth quarter of 2021 alongside Apple's "M1X Macs" – a reference to Apple's redesigned MacBook Pro models – because "Apple simply does not want their devices to...
General iOS 14

iOS 14.7.1 and macOS Big Sur 11.5.1 Patch Security Vulnerability That May Have Been Actively Exploited

Monday July 26, 2021 11:55 am PDT by
Apple today released unexpected iOS 14.7.1 and iPadOS 14.7.1 updates to the public, and according to a newly released support document, the software addresses a serious security vulnerability that may have been exploited in the wild. Apple says that an application may have been able to execute arbitrary code with kernel privileges due to a memory corruption issue. "Apple is aware of a report ...
apple bitcoin hack

Is Apple Really Buying Bitcoin?

Monday July 26, 2021 3:07 am PDT by
A large number of websites and posts on social media are stoking rumors that Apple has purchased $2.5 billion worth of bitcoin in the company's first move into cryptocurrency, but is there any validity to the claims? Many people are citing the fact that Apple was looking for a Business Development Manager with experience in alternative payments, including cryptocurrency, earlier this year as ...
new m1 chip

Tim Cook on Apple Deciding to Manufacture Components: 'We Ask Ourselves If We Can Do Something Better'

Tuesday July 27, 2021 3:04 pm PDT by
During today's earnings call for the third fiscal quarter of 2021 (second calendar quarter), Apple CEO Tim Cook was asked how Apple decides what components to purchase and what components to develop, and Cook said that Apple asks if it can be done better. We ask ourselves if we can do something better. If we can deliver a better product. If we can buy something in the market and it's great...