Apple Shares New Support Document Addressing Distorted Screen Issue on Macs Running Windows 10

Apple yesterday published a new support document detailing fixes for an issue where the right side of a user's Mac screen may be distorted when running Windows 10.


Some Mac models with AMD Radeon graphics may be experiencing an issue where the right side of the screen flickers and is distorted when running Windows 10. On external displays, this distortion may affect the entire screen.

Alternately, the Windows 10 installer may say that the Mac isn't ready for this version of Windows 10 because it has an old AMD graphics driver.

To fix the problem, Apple encourages users to install updated AMD graphics drivers for Windows.

If updated AMD graphics drivers aren't yet available, Apple offers a workaround when using an external display by instructing users to reduce the resolution. Apple notes that, while this step should work on most external displays, it will not work on the Apple Pro Display XDR and the LG UltraFine 4K and 5K displays.

Top Rated Comments

(View all)
Avatar
27 weeks ago


__Question__

If macOS automatic graphics switching is currently using integrated GPU, does it still use the dedicated AMD graphics memory?

For me, the system info shows two sets of graphics memories, I am confused as to when either is used and how they transition between memories if any.

Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB

The Intel chip does not have its own dedicated memory. The 1536MB listed is part of the main system memory that can dynamically be allocated or deallocated as video memory. The video memory in the dGPU will only be used when it is active or if an application specifically uses it. You can programmatically control where the memory is stored so in part it's up to the developer. In theory I could write a program that runs on the dGPU but stores everything in main memory... It'd be slow but can be done. - The iGPU does not have access to the dGPU's VRAM, only system memory, but the dGPU has access to both its own and system memory.
Did that answer your question?


One of the many reasons I don’t use Windows any more. Shouldn’t windows update the driver itself, or god forbid, do a systems check before installing? I can’t begin to count the times when the installer would almost complete and then go “oops, found a problem”. So many hours wasted over the years

I'm a huge Apple person, and don't like using Windows myself, but this isn't Windows' fault. This is on Apple. AMD has shipped drivers and Windows does automatically install them... But not on Bootcamp Macs where Apple wants to be in control of the driver situation and ship their Bootcamp driver packages rather than just using AMD generic drivers.
Hence why there is bootcampdrivers.com
Score: 5 Votes (Like | Disagree)
Avatar
27 weeks ago


One of the many reasons I don’t use Windows any more. Shouldn’t windows update the driver itself, or god forbid, do a systems check before installing? I can’t begin to count the times when the installer would almost complete and then go “oops, found a problem”. So many hours wasted over the years

Nice try. This has very little to do with Windows, as Apple controls the driver situation on a bootcamp install as well.

A potential proper workaround to this situation is to visit bootcampdrivers.com ; it's one guy who essentially takes the latest AMD drivers and works to make them compatible with W10 installed on BootCamp, rather than relying on Apple's archaic GPU drivers for Windows.

More importantly what people should be asking is: why doesn't Apple just let the part manufacturer produce their own driver, as they are already equipped to do? AMD and NVIDIA are much, much better at making drivers for their display adapters.
Score: 4 Votes (Like | Disagree)
Avatar
27 weeks ago


"Recovery: use a real operating system"

I don’t know what your job is but in my line of work you need Windows to get things done. At some point we had to use virtual machines on Mac and everything was so slow it was frustrating.

For academic tasks we use mostly Linux, for professional Engineering is Windows hands down. For gaming Windows wins as well.
Score: 2 Votes (Like | Disagree)
Avatar
27 weeks ago
One of the many reasons I don’t use Windows any more. Shouldn’t windows update the driver itself, or god forbid, do a systems check before installing? I can’t begin to count the times when the installer would almost complete and then go “oops, found a problem”. So many hours wasted over the years
Score: 1 Votes (Like | Disagree)
Avatar
27 weeks ago
That's why you run Windows 7 instead.
Score: 1 Votes (Like | Disagree)
Avatar
27 weeks ago


Shouldn’t windows update the driver itself, or god forbid, do a systems check before installing?

Don't blame MS on this, Apple is the one who's producing the drivers, I've always had issues with apple drivers in windows, Apple's track record of supporting windows is rather low. I understand why, they want Mac owners to use MacOS as that's where Apple will make their money, as that keeps them in the ecosystem.
Score: 1 Votes (Like | Disagree)

Top Stories

iPhone 12 Lineup Rumored to Be Named 'iPhone 12 mini,' 'iPhone 12,' 'iPhone 12 Pro,' and 'iPhone 12 Pro Max'

Monday September 21, 2020 5:24 am PDT by
Leaker known as "L0vetodream" has today shared the alleged naming for the upcoming iPhone 12 lineup on Twitter. The tweet proposes that the upcoming iPhone 12 models will be titled "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max." The names likely correspond to the three expected sizes of iPhone 12, with the 5.4-inch model being the iPhone 12 mini, the 6.7-inch model ...

iOS 14 Widgets Offer iPhone Users Creative Home Screen Ideas

Sunday September 20, 2020 8:43 pm PDT by
Updated on September 22nd with hands on video. In iOS 14, Apple introduced ‌the concept of Home Screen‌ widgets, which provide information from apps at a glance. Widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. Despite the relative lack of...

Hands-On With iOS 14 Widgets, Custom Icons, and Home Screen Setup

Tuesday September 22, 2020 3:25 pm PDT by
Apple with iOS 14 introduced widgets on the Home Screen, leading to unprecedented levels of customization for the iPhone. Combined with Shortcuts that let you change an app's icon, iOS 14 lets you create a whole new look for your Home Screen. Subscribe to the MacRumors YouTube channel for more videos. We've been following along with some of the creative alternative Home Screen designs that M...

PSA: New Apple Watch Owners Have to Return Entire Device for Ill-Fitting Solo Loop or Braided Solo Loop

Monday September 21, 2020 3:26 pm PDT by
With the Apple Watch Series 6, Apple introduced two new band options, the Solo Loop and the Braided Solo Loop. These new bands are unique because they have no clasps, buckles, or other fasteners, and instead use a stretch design to allow them to pull onto the wrist over the hand. Because these bands are not adjustable, Apple sells each one in nine different sizes to make sure each person...

Apple's iPhone 12 Event Could Happen on October 13 Based on Rumors From Mobile Operators

Wednesday September 23, 2020 11:51 am PDT by
Apple's upcoming iPhone-centric event could perhaps be held on Tuesday, October 13, according to information shared with MacRumors by an employee at a UK cellular carrier. There's no way for us to confirm the dates at this point in time nor are we sure on the credibility of the source, but even without a rumor, Tuesday, October 13 is a good guess based on Apple's historic launch timelines, ...

New Images Leak of iPhone 12 Braided USB-C to Lightning Cable

Thursday September 24, 2020 2:37 am PDT by
Rumors suggest Apple's upcoming iPhone 12 models will ship with a new Lightning to USB-C cable that includes a braided fabric design. Images of the purported cables were leaked in July, and today leaker Mr White has shared new images that give us a closer look at what we might get included in the iPhone 12 box. The photos show a USB-C to Lightning cable with a clearly braided design rather...

Interest in iOS 14 Home Screen Ideas Helps Pinterest Break Daily Download Record

Wednesday September 23, 2020 4:37 am PDT by
Apple's introduction of widgets on the Home Screen in iOS 14 has driven a surge in interest among users looking to customize their iPhone, and that has reportedly had a knock-on effect for Pinterest, whose iOS app has seen record downloads as users flock to its content seeking design inspiration. As reported by TechCrunch, App Store intelligence firm Apptopia was first to note the impact of ...

Apple Releases First Public Betas of iOS 14.2 and iPadOS 14.2 With New Shazam Control Center Options

Monday September 21, 2020 10:34 am PDT by
Apple today seeded the first public betas of upcoming iOS 14.2 and iPadOS 14.2 updates to its public beta testing group, a few days after seeding the first betas to developers and a little less than a week after releasing the iOS 14 and iPadOS 14 updates. Public beta testers who have signed up for Apple's beta testing program can download the iOS and iPadOS‌ 14.2 updates over the air after ...

Apple Emphasizes That Solo Loop May Increase in Length Over Time, Updates Sizing Guide With More Specific Instructions

Wednesday September 23, 2020 8:26 am PDT by
Apple on Tuesday updated one of its support documents to emphasize that the new silicone rubber Solo Loop for the Apple Watch may increase in length over time, as mentioned in fine print at the bottom of the Solo Loop product page. Apple has also updated its printable Solo Loop sizing guide with more specific instructions, as noted by 9to5Mac's Michael Steeber. The guide now advises users to ...

Microsoft Announces Outlook for Mac Redesign, Improvements to iOS and watchOS Apps

Tuesday September 22, 2020 8:56 am PDT by
Microsoft has today announced plans to bring a new design to its Outlook for Mac app along with several other improvements and features for Outlook on iOS and watchOS. In preparation for the public release of macOS Big Sur, Microsoft has been testing a new design for Outlook on Mac. The design includes Microsoft's Fluent icons and several design cues from Big Sur such as rounded corners....