Apple Launches Repair Program for Blank Screen Issue Affecting Third-Generation iPad Air

Apple today launched a repair program for third-generation iPad Air models that are affected by a bug that can cause the screen to go suddenly and permanently blank.

ipadairgold

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.

Apple says that affected devices were manufactured between March 2019 and October 2019, and that any iPad experiencing this issue will be repaired by Apple or an Apple Authorized Service Provider free of charge.

Customers who have an iPad Air with a screen that's gone blank should find an Apple Authorized Service Provider, make an appointment at an Apple retail location, or contact Apple support to arrange a mail-in service through the Apple Repair Center.

The new repair program covers affected third-generation ‌iPad Air‌ models for two years after the first retail sale of the unit.

Related Roundup: iPad Air
Buyer's Guide: iPad Air (Neutral)
Related Forum: iPad

Top Rated Comments

scupking Avatar
18 months ago
Yet Apple wouldn't do this with the white spot issue on the pro 10.5 and a lot more people had issues with that.
Score: 17 Votes (Like | Disagree)
magicschoolbus Avatar
18 months ago
Would be nice to get my 10.5 covered under warranty for the cancerous bright spots all over my display.
Score: 7 Votes (Like | Disagree)
The Clark Avatar
18 months ago
My dad has a 3rd gen and hasn't experienced this issue. It's nice to see Apple take responsibility for it and not try to sweep it under the rug.
Score: 5 Votes (Like | Disagree)
TheShadowKnows! Avatar
18 months ago
"Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank."

Ahhh... there it is.
"a small number" ,"a limited number", "a tiny, tiny, tiny, (almost microscopic) number" of [insert model] ... /s

Just a personal thought:
Clarity, unambiguity are seldom, if ever, a part of Apple's corporate dialect.
So stupid because, at the end, clarity and truthfulness only purifies and increases customer trust.

Some fast notes (I was curious):
[LIST=1]
* The iPaid Air 3 (3rd. generation) was sold starting mid-March 2019.
* This potential flaw involves, most likely than not, all iPad 3's bought in 2019 (manufactured up to, and including, October 2019)
* Apple sells, conservatively, on average, about 10M iPads per-quarter.
* Even if 1:3 Pads bought in 2019 are iPad 3's -- a conservative estimate -- this covers about 10M units.
* And, the graphics core of iPads 3 is an Apple 4-core graphics processor -- all in-house. This is Why? they know.
Score: 5 Votes (Like | Disagree)
spinedoc77 Avatar
18 months ago
Just went through with this on my mom's shiny new ipad air. Did a full reset/restore through itunes and I knew it was bad because the text voiceover worked but screen was dead. Apple replaced it no questions asked, hopefully the new one won't have the issue down the line.
Score: 5 Votes (Like | Disagree)
Patriks7 Avatar
18 months ago
What about a repair program for the 10.5" iPad Pro and the unresponsive screen?
Score: 4 Votes (Like | Disagree)

Top Stories

Pro Display XDR Yella

Apple Working on External Display With Built-In A13 Chip

Friday July 23, 2021 9:37 am PDT by
Apple is developing an external display that includes an A13 chip with Neural Engine, according to a new rumor from 9to5Mac. The A13 chip with Neural Engine would presumably serve as an eGPU, though details are light at this time. Having a CPU/GPU built into the external display could help Macs deliver high-resolution graphics without using all the resources of the computer's internal chip....
iOS 14 on iPhone feature emergency

Apple Releases iOS and iPadOS 14.7.1 With Fix for Touch ID Apple Watch Bug

Monday July 26, 2021 9:48 am PDT by
Apple today released iOS and iPadOS 14.7.1, minor bug fix updates that come just a week after the release of iOS 14.7, software that introduced new Apple Card features and support for the MagSafe Battery Pack. The iOS and iPadOS 14.7.1 updates can be downloaded for free and the software is available on all eligible devices over-the-air in the Settings app. To access the new software, go to...
discount m1 macbook yellow

Deals: Shop Record Low Prices Across Apple's Full MacBook Pro and MacBook Air Lineup (Up to $499 Off)

Friday July 23, 2021 8:23 am PDT by
Apple's MacBook Pro and MacBook Air lineup is seeing all-time low discounts across the board today, including the 2019 16-inch MacBook Pro, 2020 13-inch MacBook Air, and 2020 13-inch MacBook Pro. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. 13-Inch M1...
iphone 12 pro gold

Report: iPhone 14 Pro Models to Feature Tough Titanium Alloy Chassis

Monday July 26, 2021 1:12 am PDT by
Next year's "iPhone 14" series is expected to feature high-end models with a new titanium alloy chassis design, claims a new investors report by JP Morgan Chase. According to the report, the use of titanium alloy will be one of the biggest changes to the case design in the 2022 iPhone series, and Foxconn will be the exclusive manufacturer of the titanium frames for the high-end models....
FaceID iMac REREREREMIX

Gurman: Face ID on the Mac Coming Within a 'Couple of Years'

Sunday July 25, 2021 7:09 am PDT by
Apple plans to bring Face ID to the Mac within the next "couple of years," respected Bloomberg journalist Mark Gurman said today in the latest edition of his Power On newsletter. In the newsletter, Gurman says that he believes Apple's ultimate goal is to shift all of its products to Face ID, including the lower-end iPhones such as the iPhone SE and the iPad Air, which feature Touch ID....
airpods 3 gizmochina Feature

AirPods 3 Rumored to Launch Alongside iPhone 13 at Expected September Event

Friday July 23, 2021 12:54 am PDT by
The third-generation AirPods will likely launch at the same event revealing Apple's upcoming iPhone 13 lineup, according to a report from DigiTimes, which makes the claim citing sources familiar with the matter. The report as a whole echoes previous reporting that production of the third-generation AirPods will kickstart in August, meaning a launch shortly after can be easily expected. DigiTi...
imac with accessories

Larger Redesigned High-End iMac Rumored to Launch Next Year

Monday July 26, 2021 3:45 am PDT by
Apple's larger redesigned iMac will arrive sometime in 2022 rather than later this year, according to the leaker known as "Dylandkt." On Twitter, Dylandkt claimed that Apple's "high end iMac" is not expected to release in the fourth quarter of 2021 alongside Apple's "M1X Macs" – a reference to Apple's redesigned MacBook Pro models – because "Apple simply does not want their devices to...
apple bitcoin hack

Is Apple Really Buying Bitcoin?

Monday July 26, 2021 3:07 am PDT by
A large number of websites and posts on social media are stoking rumors that Apple has purchased $2.5 billion worth of bitcoin in the company's first move into cryptocurrency, but is there any validity to the claims? Many people are citing the fact that Apple was looking for a Business Development Manager with experience in alternative payments, including cryptocurrency, earlier this year as ...
apple mac business page

Apple Shares 11 Reasons Why Business Users Should Choose Macs

Monday July 26, 2021 11:35 am PDT by
Apple today updated its Apple at Work website with a new section dedicated to the Mac, which offers up 11 reasons why "Mac means business." On the webpage, Apple highlights the M1 chip as the number one reason why business users should choose a Mac, offering up an M1 overview [PDF] that explains the benefits of the M1 chip. The information isn't new, but it does provide a look at all of...
magsafe battery pack iphone 12 mini

Top Stories: Hands-On With MagSafe Battery Pack, iPhone 13 Always-On Display?

Saturday July 24, 2021 6:00 am PDT by
Apple's new MagSafe Battery Pack is now available, and we went hands-on this week for some early impressions of the new accessory to get more battery life out of Apple's iPhone 12 lineup. Subscribe to the MacRumors YouTube channel for more videos. This week also saw a number of rumors about the upcoming redesigned MacBook Pro models, the iPhone 13 lineup, the next-generation iPad mini, a new...