Sonos is eliminating its controversial "Recycle Mode" that was part of the company's trade-up program that provides a discount of 30 percent on new devices, reports The Verge.

sonosplay5
Customers who wanted to take advantage of Sonos' recycling program to get a 30 percent discount on a new speaker were required to download software that rendered existing speakers inoperable within 21 days.

Basically, after a customer initiated the trade-up program and confirmed it in the Sonos app, Sonos would provide the 30 percent discount and start a 21-day countdown timer that then caused an older device to enter Recycle Mode. Recycle Mode erased all data, permanently deactivated the speaker, and prevented reactivation.

Sonos is still offering the 30 percent discount for customers who want to upgrade to a new speaker, but is no longer requiring existing speakers to be bricked to get the deal. Customers can now choose to keep their speakers, give their speakers to someone else, recycle it at a local facility, or send it to Sonos for recycling.

According to The Verge, Sonos removed Recycle Mode from its app last week and replaced it with new language instructing customers who want a discount to call customer service. Sonos plans to update its website and app with a new system for the trade-up process within the next few weeks.

Products eligible for Sonos' trade-up include the original Sonos Play:5, Zone Players, and Connect / Connect:Amp devices manufactured between 2011 and 2015. Sonos no longer plans to update these devices with new software starting in May 2020.

Tag: Sonos

Top Rated Comments

UltimateSyn Avatar
55 months ago
What a god awful policy to have ever implemented in the first place. I’d feel weird giving them kudos for this reversal.
Score: 18 Votes (Like | Disagree)
amanpatel Avatar
55 months ago
Does this mean all the existing recycle mode products will come alive now?
Score: 7 Votes (Like | Disagree)
PickUrPoison Avatar
55 months ago

Much like Amzon Prime Xtreme - packages delivered directly to the landfill. Cut out the middle man. Get this thing over with...
Reminds me of my high security printer invention... comes out of the printer and goes straight into a paper shredder ?
Score: 6 Votes (Like | Disagree)
glowplug Avatar
55 months ago
The damage to Sonos reputation is done, they overplayed their hand.
Score: 5 Votes (Like | Disagree)
JosephAW Avatar
55 months ago
Don't give Apple any ideas when iPhone are sealed in glass and can't be serviced.
Score: 5 Votes (Like | Disagree)
incoherent_1 Avatar
55 months ago
What a boneheaded policy. I love Sonos but this was such a terrible idea on so many levels.
Score: 5 Votes (Like | Disagree)

Popular Stories

iOS 18 Siri Integrated Feature

Report: These 10 New AI Features Are Coming in iOS 18

Sunday May 26, 2024 12:57 pm PDT by
iOS 18 and macOS 15 will offer an array of new AI features such as auto-generated emojis, suggested replies to emails and messages, and more, Bloomberg's Mark Gurman reports. A significant portion of Apple's Worldwide Developers Conference (WWDC) is expected to focus on AI features. Writing his latest "Power On" newsletter, Gurman explained that Apple's AI strategy emphasizes providing...
airpods pro 2 pink

Apple Releases New AirPods Pro 2 Firmware

Tuesday May 28, 2024 11:46 am PDT by
Apple today released new firmware update for both the Lightning and USB-C versions of the AirPods Pro 2. The new firmware is version 6F7, up from the 6B34 firmware released in November. Apple does not provide details on what features might be included in the refreshed firmware beyond "bug fixes and other improvements," so it is unclear what's new in the update. Apple does not give...
new best buy blue

Best Buy's Memorial Day Sale Has Record Low Prices on iPads, MacBooks, and Much More

Friday May 24, 2024 7:12 am PDT by
Best Buy today kicked off its Memorial Day weekend sale, and it has some of the best prices we've tracked in weeks on iPads and MacBooks. Specifically, you'll find record low prices on the 5th generation iPad Air, iPad mini 6, M2 MacBook Air, and M3 MacBook Pro. Note: MacRumors is an affiliate partner with Best Buy. When you click a link and make a purchase, we may receive a small payment,...
iOS 18 WWDC 24 Feature 2

Gurman: iOS 18 Will Allow Users to Recolor App Icons and Place Them Anywhere

Sunday May 26, 2024 12:22 pm PDT by
Apple's iOS 18 update will introduce new features for further customizing the iPhone's home screen, according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman claimed that Apple will allow users to change the color of app icons in iOS 18. For example, "you can make all your social icons blue or finance-related ones green." This kind of home screen...
iPad Pro Landscape Apple Logo Feature

Apple Says Future iPads Could Feature Landscape Apple Logo

Monday May 27, 2024 6:31 am PDT by
French website Numerama interviewed three senior Apple employees about the new iPad Pro models that launched earlier this month. While the discussion did not reveal many new details, it did mention one potential change for future iPads. While the Apple logo on the back of iPads is positioned so that it appears upright in vertical orientation, the devices are often used in landscape...