Apple today released new 13.2 software for the HomePod with long-awaited features like Handoff and voice detection for different family members, but unfortunately, some users are running into problems with the update.
According to multiple people on the MacRumors forums and Reddit, the 13.2 update "bricked" their HomePods, rendering them unusable. Users who are seeing problems are experiencing a "white swirl" on both of their HomePods, or an endless reset loop. From the MacRumors forums:
I have two HomePods with the same issue you describe after the update 13.2. HomePods both stopped responding after the update. I reset both HomePods hoping to fix the problem, but now I have a white swirl on top of both, and the install pop-up does not work on either HomePods, and I can no longer reset both HomePods because the long press on top no longer functions. Just an endless white swirl. I will wait a while to see if others have similar issues before contacting Apple support.
Some people had issues immediately after installing the new software, while others have had problems after resetting their devices following the update. Some users have also reported that the problem happened installing the 13.2 software before updating to iOS 13.2. From Reddit:
Updated HomePod remotely through HomePod before updating phone, once back at home updated phone to 13.2. Now the phone update was complete I never saw the new features splash screen so started looking through menus to see if new features were showing, although maybe nothing had change in menu anyway on 13.2, either way I removed the HomePod from the home app to begin a hard reset. On powering back up to begin red ring reset, HomePod appeared to be constantly reboot every 8-10secs not allowing enough time for the red ring to reset.
We thought that the perceived HomePod issues may have been linked to an Apple Music outage lasting for a few hours today right after the 13.2 software came out, but that may not be the case.
Some people with affected HomePods have already contacted Apple Support and have been able to arrange replacement devices. From Reddit:
My update worked but the voice recognition wasn’t working so I removed it from Apple home. Then I tried to factory reset it and boom. Hit a brick wall. Quite literally. Home pod is now bricked. Been into support earlier this evening and they are sending me a box to send it in for repair.
Given the multitude of reports about malfunctioning HomePods, those that have not updated to the new software should avoid doing so. If you have updated, you should avoid resetting your HomePod at the current time or removing it from the Home app.
Update: It appears that Apple has pulled the 13.2 update, and in a support document, is recommending that those who have already upgraded to 13.2 avoid resetting their HomePod or removing it from the Home app. Those who have reset their HomePods will need to contact Apple support for help.
