New in OS X: Get MacRumors Push Notifications on your Mac

Resubscribe Now Close

iPhone and iPad Users Seeing 'iTunes Store is Unable to Process Purchases' Error When Opening Apps

"The iTunes Store is unable to process purchases at this time. Please try again later."

If you are receiving this error when opening third-party apps on an iPhone or iPad today, you are not alone. We've been alerted to the issue by several MacRumors readers, and there are many more complaints flowing in on Twitter.


The cause of the issue is not yet known. Apple's system status page does not currently reflect any issues with the iTunes Store or App Store, but the page is often delayed. We'll update this story as new information becomes available.

Top Rated Comments

(View all)

1 week ago
Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.
Rating: 15 Votes
1 week ago


Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.

Yeah, they probably never thought of that and this issue definitely confirms Apple doesn't do quality control.

You guys are absolutely hilarious.
Rating: 11 Votes
1 week ago
What good is their silly status page if it doesn't show live issues?
Rating: 10 Votes
1 week ago


Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.


Nope that's close but not it. You have to remember that Apple is now first and foremost a marketing company. They don't care one bit about whether the product is ready, useable, or bug free. Sure they would like to have that, but it's not required. They just release on the scheduled date, no matter what.

There is no one at the top that understands how to trade off quality for marketing deadlines. When engineering is not ready to release, its just another day at Apple. Under Jobs someone would be going home, under Cook its just we'll do another update later, the users are not that important.
Rating: 5 Votes
1 week ago


Yeah, they probably never thought of that and this issue definitely confirms Apple doesn't do quality control.

You guys are absolutely hilarious.

Of course they thought about it. Judging by the results, however, they probably did not do it.
Rating: 4 Votes
1 week ago
Apple Senior Advisor told me "This appears to be an ongoing issue and Apple is already aware of it. That being said, we would need to have this escalated to our Engineers. "

Rating: 4 Votes
1 week ago
My question is, why is the device "checking in" with Apple just to open an app? This is a bit disturbing; it means apps might not work if the network is unavailable at some point.
Rating: 2 Votes
1 week ago
I always wonder if Tim and friends at Apple go through these headaches? Or do they get the golden phones and Macs that are immune to this lack of quality assurance and control.
Rating: 2 Votes
1 week ago
QA is **** nowadays.
Rating: 2 Votes
1 week ago


It's unrealistic to upgrade to a major OS release and expect it to be issue-free. ...


Agreed -- however, it is a somewhat disconcerting thought that upgrading my Mac to Catalina last night may somehow be connected to me having issues with my iPhone today. When products and services become so entwined that updating one can adversely affect multiple others, developers have to be that much more studious about risk assessment and management.

On the other hand, this could have little or nothing to do with the Catalina update. It seems to me we can't really be sure until Apple fixes it and reports back.
Rating: 2 Votes

[ Read All Comments ]