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Apple Launches Repair Program for iPhone 6s and 6s Plus Over Power Issues

Friday October 4, 2019 3:11 pm PDT by Eric Slivka
Apple today launched a new repair program for iPhone 6s and 6s Plus devices that may fail to power on due to a faulty component. Affected devices were sold between October 2018 and August 2019, and users can check their serial numbers on Apple's support site to see if their devices are part of the affected batches.


Customers with an eligible iPhone model can have their device repaired free of charge by Apple or at an Apple Authorized Service Provider. Affected customers can contact Apple support for a mail-in repair, visit an AASP, or visit an Apple retail store.

Affected devices are covered for two years from the date of first retail sale of the unit. Repairs may be limited to the original country or region of purchase.

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fmcshan
2 weeks ago
At least the iPhone 6s has 3D Touch. I’m missing it on my iPhone 11 Pro Max—Haptic Touch just isn’t the same ?
Rating: 18 Votes
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Babygotfont
2 weeks ago
the thing that really tees me off about apple ... is they have your serial number and your contact information for most devices they sell .... yet they don't proactively notify your of potential issues/problems ... i've never received 1 call, 1 email, 1 text message about potential defects in any of my iApple devices ...

apple dip into that trillion dollar war chest and be proactive on contacting customers with recalls
Rating: 16 Votes
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realtuner
2 weeks ago


Lol. 4 years too late ... basically when they know there are less people to take advantage of the recall. Ugh. How Apple handed this issue and continues to handle it really does upset me. And yes it was because my phone was affected and I don’t feel like they’ve addressed this properly. Cover up this, cover up that. Meh.

You need to recheck your math.

This only applies to devices made between Oct 2018 to Aug 2019. So it’s literally impossible for this issue to be present on iPhone 6S models over the last 4 years.
Rating: 9 Votes
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Bawstun
2 weeks ago
Lol. 4 years too late ... basically when they know there are less people to take advantage of the recall. Ugh. How Apple handed this issue and continues to handle it really does upset me. And yes it was because my phone was affected and I don’t feel like they’ve addressed this properly. Cover up this, cover up that. Meh.
Rating: 8 Votes
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JPack
2 weeks ago
Interesting this affects late production units of iPhone 6s.

Wonder if these are limited to units made in Bengaluru, India.
Rating: 7 Votes
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realtuner
2 weeks ago


Sure, if you believe Apple. My phone was definitely manufactured before that time and it qualified for the free battery replacement. It shut off multiple times with 60%, 83%, 56% battery, it didn’t matter and you couldn’t predict it. Then it had to be plugged into a wall or battery pack or it would not ever turn on again. Sounds like these phones suffer from the same issue.

Sounds like? That’s all you’ve got is speculation without any facts to back up your claim?

This issue is about iPhones that won’t turn on. It’s not about iPhones that shut off unexpectedly. Apple has also stated it applies to a very specific serial number range. This is typically done (with all companies, not just Apple) when a manufacturer discovers a faulty batch of parts from a supplier or an improperly installed part due to an issue during assembly. Otherwise how could they determine it only affected devices within a certain serial number range?
Rating: 6 Votes
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JPack
2 weeks ago


Interesting timeframe considering the 6s / 6s Plus was discontinued in September 2018. ;) (At least in the U.S., not sure if this pertains to other countries).


The iPhone 6s is still widely available in the U.S. It's been discontinued from Apple Stores worldwide, but most pre-paid carriers like Boost Mobile and Tracfone continue to offer it. These things have a long tail end.
Rating: 5 Votes
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Mutepointer
2 weeks ago
And so it begins.
Rating: 4 Votes
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Stavros86
2 weeks ago


Can’t say the same for me or my five other family members who all got replacement batteries during the $30 sale. All of them are sitting around 90% max capacity after less than a year of use according to battery health and they have almost just as short of a battery life as the original ones that they replaced already. No doubt in my mind that Apple uses CRAP batteries for replacements and they do not match the quality of the original batteries that iPhones ship with.
Edit: My bro-in-law’s iPhone 7 popped its own screen off when the replacement battery expanded after one month of it being installed. Again, CRAP batteries that Apple uses for replacements. No doubt about it. He knew the guy that fixed it when that happened too and the guy even admitted to him that it was a known issue with their replacement batteries.

I agree.
I got my 6s Plus battery replaced last December, just before the program ended.
Early June, I started realizing that the 3D touch capability had stopped working in middle of the display, along with the presence of a blue hue circle. I took it to an Apple store, the diagnostics did not indicate anything wrong with the device, even though the Apple guy was able to verify that the display had lost its 3D touch capability and there was a discoloration in the middle of the screen. Long story short, I had to agree to pay for a screen replacement repair in order for them to agree to take the device in the back and open it. Of course, after they opened the device, they saw the swollen batter. They finally gave me a replacement phone charging me just for the cost of a battery replacement.
Rating: 4 Votes
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Relentless Power
2 weeks ago


The 6s was still sold that recently? Can’t really believe it as it can’t have that much longer on life support


Eight months ago it was being sold new by carriers websites under clearance. Anyways, the A9 is still very much relevant, even on iOS 13 it performs strong. There’s plenty of data on the iOS forum supporting this.
Rating: 4 Votes

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