Apple Phishing Scams Growing More Advanced, With Latest Spoofing Apple Phone Numbers

Phishing scams attempting to get info out of Apple users are nothing new, but scammers are growing more clever and scams are getting harder to distinguish from actual Apple communication.

On his Krebs on Security site, security researcher Brian Krebs today outlined one of the latest phishing scams he's seen, where an incoming phone call appears to be from a legitimate Apple support line.

As described by Krebs, Jody Westby, CEO of security consulting firm Global Cyber Risk, received an automated call on her iPhone warning her that services containing Apple user IDs had been compromised.

The message asked her to call a 1-866 number, and in the Phone app, the call looked like a call from Apple, with the number listed as 1(800)MYAPPLE, the name listed as Apple Inc., and with Apple's Infinite Loop website.

Westby contacted Apple support via the official Apple Support page and asked for an employee to contact her. She was assured that the call was not legitimate, but when looking in her recent calls list, she saw that real support call had been lumped in with the fake call.

applephishingscam

Original scam call info on the left, with scam call info lumped in with actual Apple support call on right.

The scammers spoofed Apple's phone number and the iPhone was unable to distinguish between the real and fake calls, making it look like Westby had, in fact, been contacted by Apple multiple times, when that was not the case. Westby told Krebs that this is a convincing scam that people may fall for.

"I told the Apple representative that they ought to be telling people about this, and he said that was a good point," Westby said. "This was so convincing I'd think a lot of other people will be falling for it."

Krebs went ahead and called the number that the scammers had asked Westby to call, where an automated system claimed he had reached Apple Support. A minute later, a person came on the line and asked about the reason for the call. Krebs responded that he was told to call about a breach at Apple, was placed on hold, and the call disconnected with no resolution.

A similar report hit Twitter this morning from Fantastical developer Michael Simmons, who says he received a scam phone call that also spoofed Apple's number.


Krebs believes scammers are aiming to obtain personal and financial details from Apple users to get payment, perhaps for tech support services. As he rightly points out, it is both shocking and concerning that Apple devices are unable to tell the difference between a legitimate call from Apple and someone attempting to spoof Apple.

With these kind of phone-based scams, it's a good idea to disconnect the call and get in touch with Apple via the actual support site to avoid being fooled. Apple support does not cold call users in this manner, so these calls are almost always fake, but scammers are skilled social engineers and people do fall for these scams.

Apple has a dedicated support page with information on how to avoid fake support calls, phishing emails, and other scam techniques that malicious individuals employ to extract information from Apple users.

Popular Stories

Apple Glass

Apple Smart Glasses: Everything We Know So Far

Wednesday May 21, 2025 8:21 am PDT by
Google recently made waves by showcasing a set of lightweight smart glasses featuring deep Gemini integration and an optional in-lens display. The demo has reignited interest in Apple's own smart glasses project, which has been the subject of rumors for nearly a decade. Here's a recap of where things stand. Current Development Status Apple is actively working on new chips specifically...
Apple Glasses Purple Feature

Apple Smart Glasses Launching in 2026

Thursday May 22, 2025 12:22 pm PDT by
Apple is planning to launch a set of smart glasses by the end of 2026, reports Bloomberg. The glasses will be comparable to the Meta Ray-Bans and the Android XR glasses that Google showed off earlier this week. Apple's smart glasses are expected to include cameras, microphones, and AI capabilities, much like the Meta Ray-Bans. The glasses will be able to take photos, record video, provide...
Apple CarPlay Ultra instrument cluster themes 01

Apple's CarPlay Ultra Is Here – Does Your iPhone Support It?

Thursday May 15, 2025 5:17 am PDT by
Apple's recently announced CarPlay Ultra promises a deeply integrated in-car experience, but not all iPhone users will be able to take advantage of the new feature. According to Apple's press release, CarPlay Ultra requires an iPhone 12 or later running iOS 18.5 or later. This means if you're using an iPhone 11, iPhone XR, or any older model, you'll need to upgrade your device to access...
maxresdefault

OpenAI Buys Jony Ive's AI Startup to 'Completely Reimagine What It Means to Use a Computer'

Wednesday May 21, 2025 10:27 am PDT by
OpenAI is acquiring io, the hardware-based AI startup co-created by Jony Ive, OpenAI announced today. Ive has been working with OpenAI CEO Sam Altman on io for two years, and the duo expects to develop a family of AI devices. In a video shared by OpenAI, Altman and Ive outlined their partnership and what they expect to create as a result of the merger. "I have a growing sense that everything ...
WWDC 2025 Banner

Apple Announces WWDC 2025 Schedule, Including Keynote Time

Tuesday May 20, 2025 8:13 am PDT by
Apple today announced a more detailed schedule for its annual developers conference WWDC, which runs from June 9 through June 13. The schedule confirms that Apple's keynote will begin on Monday, June 9 at 10 a.m. Pacific Time, with a live stream to be available on Apple.com, in the Apple TV app, and on YouTube. During the keynote, Apple is expected to announce iOS 19, iPadOS 19, macOS 16,...
macOS 16 visionOS Inspired Feature 1

macOS 16: Everything We Know So Far

Tuesday May 20, 2025 7:31 am PDT by
The Worldwide Developers Conference (WWDC), Apple's annual developer and software-oriented event, is less than three weeks away. We haven't heard a great deal about macOS 16 ahead of its announcement this year, so we could be in for some major surprises when June 9 rolls around. Here's what we know so far about the next major update to Apple's Mac operating system. macOS 16 Name? Every year ...
iPod shuffle generations

Kuo: Jony Ive's Futuristic OpenAI Device Like a Neck-Worn iPod Shuffle

Thursday May 22, 2025 8:05 am PDT by
The big news in the technology world this week is that ChatGPT maker OpenAI is working more closely with Apple's former design chief Jony Ive on a futuristic AI device. The company is remaining tight lipped about the device, but Apple supply chain analyst Ming-Chi Kuo has shared some alleged details about its design. In a social media post today, Kuo said the device will be "slightly larger" ...

Top Rated Comments

ravenstar Avatar
83 months ago
Why is it surprising that a phone can't tell the difference between caller id information that's fake and caller id information that's legitimate? It's indeed troubling that caller ID spoofing is so common, but this is common to all phones the display caller ID information and is something the carriers need to resolve.
Score: 29 Votes (Like | Disagree)
Ankou_Sabat Avatar
83 months ago
These fake/spoofed caller ID calls and robo calls would end tomorrow if they would fine the carriers; AT&T, Verizon, Sprint, et all for facilitating the transfer. The day after that gets announced, you'll see how fast those guys fix and end this garbage once and for all.
Score: 24 Votes (Like | Disagree)
riverfreak Avatar
83 months ago
I’ve never understood why there isn’t a simple whitelist function. I don’t want ANYONE outside of my contacts sending me email or texts, or calling me. Is it too much to ask to block people you don’t know from contacting you?
Score: 7 Votes (Like | Disagree)
centauratlas Avatar
83 months ago
Incorporating built-in call spoofing protection and the ability to block unknown callers would go a long way to help.

Getting rid of SS7 as the back end and going end-to-end encrypted and verified will be the long term solution to stopping this. That would have the added benefit of preventing all kinds of espionage and eavesdropping on everyone's phone calls.
Score: 6 Votes (Like | Disagree)
StandingGoose Avatar
83 months ago
I’ve never understood why there isn’t a simple whitelist function. I don’t want ANYONE outside of my contacts sending me email or texts, or calling me. Is it too much to ask to block people you don’t know from contacting you?
Settings -> Do Not Disturb -> Allow Calls From -> {Everyone, No One, Favorites, All Contacts, ...}
Score: 6 Votes (Like | Disagree)
Enclavean Avatar
83 months ago
Jesus, that would probably have fooled me all the way until they asked for passwords/credit card
Score: 5 Votes (Like | Disagree)