At least some Office 365 subscribers who have attempted to use Word, Outlook, and other apps in the Microsoft Office suite have been prompted to reactivate their license, but the process fails to complete.
Affected users have encountered various errors while Office apps hang on "activating" or "looking for licenses," which eventually leads to a window that says "no license found," with seemingly no workaround.
Hi @Microsoft,— Henry Ferlauto (@HTFIII) August 16, 2018
Is @Office365 having trouble with it's activation service right now? Just updated @Office for #macOS and it asked to be activated (again). Tried 3x over the past half-hour or so. pic.twitter.com/9VeLR0bVOC
The issue appears to be affecting not only individual users, but businesses and universities and with enterprise licenses.
Update: A spokesperson for Microsoft says "our team has addressed the issue and is continuing to monitor to ensure complete resolution."