Microsoft Office Experiencing Activation Issues on Mac and PC [Fixed]

Microsoft Office appears to be experiencing activation issues on both Mac and PC today, according to several user reports on Twitter. MacRumors also received emails from multiple readers affected.


At least some Office 365 subscribers who have attempted to use Word, Outlook, and other apps in the Microsoft Office suite have been prompted to reactivate their license, but the process fails to complete.

Affected users have encountered various errors while Office apps hang on "activating" or "looking for licenses," which eventually leads to a window that says "no license found," with seemingly no workaround.


The issue appears to be affecting not only individual users, but businesses and universities and with enterprise licenses.

Update: A spokesperson for Microsoft says "our team has addressed the issue and is continuing to monitor to ensure complete resolution."



Top Rated Comments

(View all)
Avatar
5 weeks ago
I moved on from Office long ago...
Rating: 5 Votes
Avatar
5 weeks ago

I moved on from Office long ago...


I hadn't used Office in a long time but I was given an Office 365 account for University and started using it again. It's really fantastic. Office.com blows icloud.com out of the water.
Rating: 5 Votes
Avatar
5 weeks ago

I moved on from Office long ago...

I'm curious as to what you use now and have you tried office again recently? Office really has turned around in the last 3-4 years.
Rating: 2 Votes
Avatar
5 weeks ago

IMO Office has a UI designed by kindergarten kids and a box of crayons, and Excel crashes way too much on Windows, never used Mac version, does it crash a lot too? Maybe it's just time to bite the bullet and move on. Why pay for something that is worse than all the free software out there?

Excel is definitely not worse than the free software, including Numbers. I've found no replacement for it.
Rating: 2 Votes
Avatar
5 weeks ago
Goodness what a garbage suite of software. Just irredeemable.
Rating: 2 Votes
Avatar
5 weeks ago

IMO Office has a UI designed by kindergarten kids and a box of crayons, and Excel crashes way too much on Windows, never used Mac version, does it crash a lot too? Maybe it's just time to bite the bullet and move on. Why pay for something that is worse than all the free software out there?


I use the local applications on a Mac which are fantastic. Only had one issue with page sizing in Word but other than that, I would absolutely recommend it. I also use the web applications on Windows. I've not used them a great deal, it's more to access email and cloud storage so I can't say how good they are for editing, but it's great to see that they are available to me on any computer.
Rating: 2 Votes
Avatar
5 weeks ago
IMO Office has a UI designed by kindergarten kids and a box of crayons, and Excel crashes way too much on Windows, never used Mac version, does it crash a lot too? Maybe it's just time to bite the bullet and move on. Why pay for something that is worse than all the free software out there?
Rating: 2 Votes
Avatar
5 weeks ago
I get this a lot with my clients and Office 365. The below usually resolves the issue (if 1 doesn't work, go to 2, if 2 doesn't work, go to 3). Unless there's a real issue with a licensing server down, this isn't anything new to me. Again, this is only if they're truly not having a licensing server issue:

1) Reboot. This works 90% of the time.

2) Log your 365 account out and back in within one of your Office apps.

3) Use AppZapper or AppCleaner to completely remove the Office apps. Go into your system and user library, remove all traces of Microsoft (usually a search finds everything). Make sure to remove the UBF8T346G9 folders from ~/Library/Group Containers. Go into KeyChain and remove all Microsoft entries (you can leave your web login entry for their site, but I just remove it all to save time). Now: reboot, empty your trash, and reinstall the apps.
Rating: 1 Votes
Avatar
5 weeks ago
My IT guy typed a few things into Terminal and we were good to go
Rating: 1 Votes
Avatar
5 weeks ago
This is going on with my work account for Office 365 right now. I received an email about it to activate it and the link takes you to a website that looks like the Microsoft activation site, but is really telemedicine.mn that has the Russian Cyrillic alphabet all over it.
Rating: 1 Votes
[ Read All Comments ]