Amazon's Alexa Recorded a Woman's Private Conversation and Sent it to a Contact

A woman in Portland recently had an alarming experience with her Alexa-enabled devices after a private conversation was recorded and sent to a random contact, according to a news report from Seattle's Kiro7 news.

The woman, Danielle, and her family had Amazon devices situated in each room for home control, and two weeks ago, one of those devices apparently recorded a conversation about hardwood floors and sent it to a person on their contact list. There are no details on how the recording was delivered to the contact.

But Danielle said two weeks ago their love for Alexa changed with an alarming phone call. "The person on the other line said, 'unplug your Alexa devices right now,'" she said. "'You're being hacked.'"

That person was one of her husband's employees, calling from Seattle.

"We unplugged all of them and he proceeded to tell us that he had received audio files of recordings from inside our house," she said. "At first, my husband was, like, 'no you didn't!' And the (recipient of the message) said 'You sat there talking about hardwood floors.' And we said, 'oh gosh, you really did hear us.'"

Danielle confirmed that the recordings received by the contact were indeed conversations picked up by her Alexa device, and in no way was she informed that Alexa was sending the recording to a contact. She contacted Amazon and was told that the "device just guessed what we were saying." Amazon apologized and told her it would fix the issue.

Alexa has an option to send a message to a contact name using a voice recording, but Alexa is supposed to vocally confirm such requests and does not appear to have done so in this instance.

In a statement to the Kiro7, Amazon said that it "takes privacy very seriously" and that the event was an "extremely rare occurrence" that it is taking steps to prevent in the future.

This is not the first strange Alexa behavior that Amazon has had to deal with. Back in March, Alexa made headlines after multiple customers with Alexa-enabled devices reported hearing creepy, unsolicited laughter.

Top Rated Comments

(View all)
Avatar
31 months ago
Say what you want about Apple but Siri will never do such thing....she wouldn't recognize the command in the first place :p
Score: 103 Votes (Like | Disagree)
Avatar
31 months ago
This is one of the reasons why I still have no idea why people put these devices in their homes voluntarily. HomePod included.
Score: 76 Votes (Like | Disagree)
Avatar
31 months ago
Let's put internet connected speakers in every room of the house, because using a light switch, or checking the weather on my phone takes too much effort. What could go wrong?
Score: 27 Votes (Like | Disagree)
Avatar
31 months ago
So, HomePod sounds better, listens better, and doesn't invade your privacy. But Siri still sucks a lot of the time. (And I am an Apple fanboy.)
Score: 20 Votes (Like | Disagree)
Avatar
31 months ago
People are way too casual about privacy. I'd love to have an assistant that isn't an idiot, but privacy of data is much more important... So I guess I'll have to wait for Apple to fix Siri, because damn this kind of stuff...
Score: 19 Votes (Like | Disagree)
Avatar
31 months ago
"All right, I've just sent $250,000 to your hairdresser via iMessage."
Score: 16 Votes (Like | Disagree)

Top Stories

iOS 14 Widgets Offer iPhone Users Creative Home Screen Ideas

Sunday September 20, 2020 8:43 pm PDT by
Updated on September 22nd with hands on video. In iOS 14, Apple introduced ‌the concept of Home Screen‌ widgets, which provide information from apps at a glance. Widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. Despite the relative lack of...

iPhone 12 Lineup Rumored to Be Named 'iPhone 12 mini,' 'iPhone 12,' 'iPhone 12 Pro,' and 'iPhone 12 Pro Max'

Monday September 21, 2020 5:24 am PDT by
Leaker known as "L0vetodream" has today shared the alleged naming for the upcoming iPhone 12 lineup on Twitter. The tweet proposes that the upcoming iPhone 12 models will be titled "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max." The names likely correspond to the three expected sizes of iPhone 12, with the 5.4-inch model being the iPhone 12 mini, the 6.7-inch model ...

PSA: New Apple Watch Owners Have to Return Entire Device for Ill-Fitting Solo Loop or Braided Solo Loop

Monday September 21, 2020 3:26 pm PDT by
With the Apple Watch Series 6, Apple introduced two new band options, the Solo Loop and the Braided Solo Loop. These new bands are unique because they have no clasps, buckles, or other fasteners, and instead use a stretch design to allow them to pull onto the wrist over the hand. Because these bands are not adjustable, Apple sells each one in nine different sizes to make sure each person...

Apple Releases First Public Betas of iOS 14.2 and iPadOS 14.2 With New Shazam Control Center Options

Monday September 21, 2020 10:34 am PDT by
Apple today seeded the first public betas of upcoming iOS 14.2 and iPadOS 14.2 updates to its public beta testing group, a few days after seeding the first betas to developers and a little less than a week after releasing the iOS 14 and iPadOS 14 updates. Public beta testers who have signed up for Apple's beta testing program can download the iOS and iPadOS‌ 14.2 updates over the air after ...

Kuo: Apple to Accelerate Adoption of Mini-LED Displays in iPad and Mac Notebook Lineups

Sunday September 20, 2020 10:00 pm PDT by
Increased competition among Apple's suppliers for mini-LED display chips will accelerate the company's adoption of the advanced technology in its iPad and MacBook lineups, according to a new research note from analyst Ming-Chi Kuo seen by MacRumors. Kuo says that while Epistar had been predicted to be the exclusive supplier of mini-LED chips for Apple products in 2021, Sanan Optoelectronics...

AirPods Studio Rumored to Come With U1 Chip, Ultra-Wideband Said to Be Vital to Future Apple Ecosystem

Sunday September 20, 2020 6:17 am PDT by
Proven leaker known as "L0vetodream" has today shared a range of information about the ultra-wideband U1 chip in Apple's upcoming AirTags item trackers and AirPods Studio headphones. The first of a series of tweets shared today simply stated that AirPods Studio will contain an ultra-wideband U1 chip. It seems likely that the U1 chip would be used in AirPods Studio to track the location of...

AT&T Already Working on 6G, Says 5G iPhones Might Not Be 'Massive Event' Due to Economic Uncertainty

Monday September 21, 2020 10:05 am PDT by
Apple's upcoming launch of 5G iPhones might not be a "massive event" due to economic uncertainty amid the global health crisis, AT&T Communications CEO Jeff McElfresh said in a paywalled interview published by CNBC. "I do believe that you will see many of the iPhone subscribers move to upgrade to the device," said McElfresh. "But I wouldn't forecast that it's going to be a massive event. I...

Microsoft Announces Outlook for Mac Redesign, Improvements to iOS and watchOS Apps

Tuesday September 22, 2020 8:56 am PDT by
Microsoft has today announced plans to bring a new design to its Outlook for Mac app along with several other improvements and features for Outlook on iOS and watchOS. In preparation for the public release of macOS Big Sur, Microsoft has been testing a new design for Outlook on Mac. The design includes Microsoft's Fluent icons and several design cues from Big Sur such as rounded corners....

iOS 14 Adoption Surpasses 25% Across iPhone and iPad Five Days After Release

Monday September 21, 2020 9:06 am PDT by
Five days after Apple released iOS 14, adoption of the software update has reached approximately 26 percent of active iPhone, iPad, and iPod touch devices, according to mobile analytics company Mixpanel. This includes iPadOS 14. iOS 14 adoption appears to be outpacing iOS 13, which was installed on approximately 20 percent of active devices one week after its release last year, according to...

When Will the iPhone 12 Launch? Here's What We Know

Wednesday September 16, 2020 6:12 am PDT by
Yesterday's "Time Flies" Apple event saw the release of the Apple Watch Series 6, Apple Watch SE, iPad 8, and iPad Air 4, but no new iPhone models. Rumors before the event strongly alleged that it would not see the unveiling of new iPhones, with many reports pointing to an October launch. The lack of new iPhone models yesterday seems to confirm that the iPhone 12 lineup will not appear...