Apple is working on a fix for an issue causing some iPhone 8 and iPhone 8 Plus owners to hear intermittent crackling noises when using the device for phone calls, the company told The Verge in a statement this afternoon.
"We are aware of the issue which is affecting customers in a small number of cases," said an Apple spokesperson. "Our team is at work on a fix, which will be included in an upcoming software release."
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Many MacRumors readers began noticing the static noise shortly after the iPhone 8 and iPhone 8 Plus became available last Friday. It is described as a "very annoying" crackling sound that can be heard from the earpiece of the device during both standard calls and FaceTime calls.
The noise issue can be bypassed by using headphones or the speaker phone option on an affected device, suggesting the issue lies in the software rather than the hardware. MacRumors forum member Jgpsolo describes the problem:
It is a high-pitched crackle like an audio pop that happens in the earpiece top speaker intermittently during calls. Some calls are fine and others crackle. It is not audible on earphones or on speakerphone, only through the earpiece. The caller on the other end doesn't hear it.
Changing cellular settings like WiFi calling or Voice Over LTE does not seem to improve the problem, and resetting a device also does not appear to offer a reliable fix.
It's not clear when Apple will release another update to fix the issue, as no specific time was provided by the company. Apple's first iOS 11 update came out this morning, addressing an Exchange email bug that prevented many users from sending mail from Outlook, Office 365, and Exchange Server email accounts.
Top Rated Comments
Damn lots of anger towards Apple. This happens with any product and early adoption, cars even. And they cost more than a phone.
Don't let Apple slide on this. They are a premium company and consumers expect a premium experience. Their quality control has gotten worse over the years.And iOS 11 buggiest ever? Things get fixed and sorted out.
Damn lots of anger towards Apple. This happens with any product and early adoption, cars even. And they cost more than a phone.
Nope. They deserve the anger this time. Apple doesn’t deserve to be excused at all for piss poor software. This whole “it will be fixed in a future update months from now so quit complaining!” mentaility from people is the problem. If we say nothing and just clap at everything they do then expect nothing to change. My iPhone 4 and iPhone 5 didn’t lag, jitter, stutter and have UI inconsistencies and glitches when I first used them out of the box. My iPhone 8 Plus however does. And this is supposed to have the fastest processor with the highest of highest Geekbench scores. Proof that they’re slacking in the software in terms of polish, UI, and bugs and they have been ever since they redesigned iOS with iOS 7.And iOS 11 buggiest ever? Things get fixed and sorted out.