Several iPhone 8 and 8 Plus Owners Report Hearing 'Static Noise' in Earpiece During Calls

Several MacRumors readers who purchased Apple's new iPhone 8 Plus have reported hearing intermittent crackling noises while taking calls on the device. MacRumors forum member vask first posted about the issue on Friday and a number of iPhone 8 Plus owners from Australia, the U.S., and across Europe have since contributed to the thread describing similar experiences.

According to iPhone 8 Plus owners, "very annoying" static sounds can sometimes be heard from the handset's earpiece during regular cellular calls, but the issue doesn't occur when using headphones or if speaker phone is enabled, which could indicate a software issue rather than a speaker defect. The audible crackling has also been reported when using FaceTime, increasing suspicions that the problem doesn't lie with network carriers. Forum member Jgpsolo describes the issue like so:

iphone8plusallcolors

It is a high-pitched crackle like an audio pop that happens in the earpiece top speaker intermittently during calls. Some calls are fine and others crackle. It is not audible on earphones or on speakerphone, only through the earpiece. The caller on the other end doesn’t hear it.

I don’t know whether this is hardware or software related, but one thing that made me think it’s software related is that if you switch on to speakerphone for a few seconds then back to earpiece, the crackles resolve for the duration of the rest of the call. If this was a hardware issue with the earpiece, doing this shouldn’t make a difference.

The problem occurs "with or without WiFi calling, with 4G voice (VoLTE) on or off, with phone noise cancelling enabled or disabled under accessibility, and even with third party VoIP apps (like Acrobits Groundwire), with several different carriers," according to forum member ManuCH in Switzerland.

Some users have tried performing a hard reset on their iPhone 8 Plus, with mixed results. Apple's support team has advised some owners to restore their phone to factory settings and set up again via iCloud backup, again with variable results. Other users have even reported the same problem on like-for-like replacement devices after exchanging what they thought were faulty handsets.

Apple is apparently aware of the issue and is currently looking into it. We'll update this article as soon as we know more.

Top Rated Comments

ACST Avatar
64 months ago
Who the hell is using their phones to call people? :confused:
Score: 37 Votes (Like | Disagree)
maflynn Avatar
64 months ago
Wow, hopefully its just a software fix. Given the high price of these products, there's absolutely no way a consumer should accept issues such as these. If apple wants to charge a premium price they damn well better make sure the phone is perfect.
Score: 29 Votes (Like | Disagree)
berrymetal Avatar
64 months ago
Callgate (not the toothpaste)
Score: 17 Votes (Like | Disagree)
ahunt01 Avatar
64 months ago
If this becomes a wide issue then you have to start questioning Apples quality control.
It’s been questionable for some time as of late...
Score: 15 Votes (Like | Disagree)
Telomar Avatar
64 months ago
If this becomes a wide issue then you have to start questioning Apples quality control.
If you’ve only just started you haven’t been paying attention. Under Tim Cook there’s a definite policy to ship questionable quality.
Score: 9 Votes (Like | Disagree)
levitynyc Avatar
64 months ago
I'm sure we are holding it wrong.
Score: 9 Votes (Like | Disagree)

Popular Stories

Apple Watch Series 7 Starlight Midnight

Standard Apple Watch Series 8 Rumored to Feature Same Design as Series 7

Friday August 5, 2022 7:46 am PDT by
The standard 41mm and 45mm models of the Apple Watch Series 8 will feature the same design as the Apple Watch Series 7, according to Twitter user @ShrimpApplePro, who was first to reveal that iPhone 14 Pro models would feature a new pill-and-hole display. Titanium will not be an option for the standard Apple Watch Series 8 models either, according to @ShrimpApplePro, but Bloomberg's Mark...
cook sept 2020 event

Gurman: Apple Preparing Pre-Recorded iPhone 14 and Apple Watch Series 8 Event

Sunday August 7, 2022 6:13 am PDT by
Apple has "started to record" its virtual September event, where it's expected to announce the upcoming iPhone 14 lineup, the Apple Watch Series 8, and a new "rugged" Apple Watch model, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman says the event, which is expected to take place in the early part of September, is already under production, implying...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive

Five iPhone 14 Rumors You May Have Missed

Thursday August 4, 2022 6:05 am PDT by
With August upon us, the countdown is officially on. We're just weeks away from when we're expecting Apple to announce the iPhone 14 lineup. Rumors of the next iPhone start early in the year, and as a result, some details about the upcoming device sometimes get lost in the crowd. Exclusive MacRumors iPhone 14 Pro renders by graphic designer Ian Zelbo To help MacRumors readers, we've created a ...
banish safari app pop ups

New iOS App Blocks Those Annoying 'Open in App' Pop-Ups in Safari

Friday August 5, 2022 2:47 am PDT by
You've probably experienced visiting a website like Reddit or LinkedIn on your iPhone only to be greeted with an annoying, almost full-screen pop-up urging you to view the content in their app instead of on the website. It's a common practice for websites that have accompanying iOS apps to push users to open (if they already have the app installed) or download their app from the App Store to ...
top stories 7aug22

Top Stories: iPadOS 16 Delayed, iPhone 14 Pro Rumors, Studio Display Speaker Issues

Saturday August 6, 2022 6:00 am PDT by
The big Apple news this week was word that the upcoming iPadOS 16 update apparently won't be arriving alongside its counterpart update for the iPhone in September, largely due to a need to continue refining the new Stage Manager multitasking feature. Other popular stories this week included more hints about the iPhone 14 Pro's rumored always-on display, potential design leaks for the...