McDonald's Tests Mobile App Ordering That Uses Geo-Fencing to Optimize Food Prep Time

Although it's late to the mobile ordering trend, McDonald's today has begun testing an update to its smartphone app that will allow customers to create an order anywhere and pay for it through the app when they arrive at their local McDonald's. In a bid to avoid customer congestion, long wait lines, and cold food, the app will use geo-fencing to detect when each customer is getting closer to the McDonald's and alert staff to begin preparing their meal accordingly (via Reuters).

The tests have begun today at 29 McDonald's locations in Monterey and Salinas, California, and will expand to 51 new locations in Spokane, Washington on March 20. Jim Sappington, McDonald's executive vice president of operations, said that the tests are intended to work out any kinks in the mobile order and pay update before a wide rollout in almost all of the 14,000 U.S. McDonald's locations by the end of 2017. Around 6,000 others will also get the update in Canada, the U.K., France, Germany, Australia, and China.


In the current state of the McDonald's app [Direct Link] users can browse the menu, get deals, and find nearby locations. Sappington hopes that the update results in an overall experience that's "clearly better" to use.
If its famous french fries are served cold or if mobile customers have to wait for orders, "you get a question of 'Why did I use the app?'," Sappington said. "Our focus is to make the overall experience clearly better."

McDonald's said that automating more orders should cut transaction times, reduce errors and free up workers to do things like deliver food to tables or cars in spots designated for mobile orders.

"It's better to be right than to be first to market," McDonald's Chief Executive Steve Easterbrook said recently.
While customers will browse the menu and place their order outside of the local McDonald's, the app is said to ask for an order confirmation and payment "when the customer arrives at the restaurant," seemingly when the geo-fencing feature kicks in. After that, the kitchen will begin preparing the order. Janna Sampson, a McDonald's investor, questioned the utility of this process: "If they don't start your order until you pull in the lot, are you really gaining that much time?"

In the final version of the app, customers will also be able to pick table dining, drive-through, or curb-side delivery when they place their meal orders. McDonald's competitors like Chick-fil-A include mobile ordering with counter pick-up as well as a QR code-based checkout option. McDonald's didn't detail how payments work with its new mobile order update, but traditional credit cards tied to user accounts are expected. Given McDonald's early embrace of mobile wallets like Apple Pay, those could be included as well.



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1 week ago
I don't think the oleophobic coating was designed for this...



Rating: 13 Votes
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1 week ago
Mc Donalds in the US is sooooo nasty, granted I have only tried it out of curiosity in NY and CA but each time the tables and the floors were sticky and the whole restaurant design looks dated like out of a 90s movie filled with homeless people.

Over here they look a lot cleaner and usually very comfy with sofas and whatnot. however you guys got In N Out and Shake Shack so it evens it out
Rating: 8 Votes
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1 week ago


In a bid to avoid customer congestion,


McDonald's doesn't need to address customer congestion so much as customer indigestion.
Rating: 3 Votes
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1 week ago

Not a good idea to ask for payment when the customer arrives at the restaurant. That app will be a prankster's heaven. All they have to do is submit a large order, stand outside the restaurant watching the employees go crazy trying to fill the order, and then turn around and leave.

If it's anything like Chick-fil-a's app they won't actually start the order until they've collected payment. Using their app it's more like you get everything queued beforehand and once you arrive it collects payment/pushes the order to the grill. So following that idea no food unpaid for should get ordered.
Rating: 3 Votes
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1 week ago

I’d likely not use this app for the very few times I visit McDonald’s. But for frequent visitors, I could see the benefit. Not that your food will be ready any quicker (it’s already quick), but so you can bypass the lines.


For me the benefit of this App is ordering what I want, how I want it, without having to talk to the complete morons that they assign to take your order.
Rating: 1 Votes
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1 week ago

Mc Donalds in the US is sooooo nasty, granted I have only tried it out of curiosity in NY and CA but each time the tables and the floors were sticky and the whole restaurant design looks dated like out of a 90s movie filled with homeless people.

Over here they look a lot cleaner and usually very comfy with sofas and whatnot. however you guys got In N Out and Shake Shack so it evens it out

Well it isn't Whataburger.
Rating: 1 Votes
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1 week ago
You'll see the push toward increasing automation with the hike in the minimum wage really explode now. You'll need to work for Cyberdyne in 20 years. :apple:
Rating: 1 Votes
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1 week ago

Not a good idea to ask for payment when the customer arrives at the restaurant. That app will be a prankster's heaven. All they have to do is submit a large order, stand outside the restaurant watching the employees go crazy trying to fill the order, and then turn around and leave.


And then their device is flagged and they can never order using it again, at any location.
Rating: 1 Votes
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1 week ago

Mc Donalds in the US is sooooo nasty, granted I have only tried it out of curiosity in NY and CA but each time the tables and the floors were sticky and the whole restaurant design looks dated like out of a 90s movie filled with homeless people.

Over here they look a lot cleaner and usually very comfy with sofas and whatnot. however you guys got In N Out and Shake Shack so it evens it out


It depends on the location. Generally, I stay away from any urban area Mc Donalds, or for that matter, any urban area if I can.

In the suburbs and rural area Mc Donalds, they tend to be cleaner, faster, and more accurate in my experience.

While I never ate at a Mc Donalds in Europe or overseas, I have dine at a few questionable place while there. One trip to Ireland, I dined at a Asian Cuisine restaurant, and I questioned what the meat was made out of and the restrooms almost made me cry.

So, I guess it depends on where you are at I guess.
Rating: 1 Votes
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1 week ago

Yes. It replaces an overpaid (yes, I said it), undereducated employee (who generally couldn’t give less of a **** about you or your order) with the equivilent of a self-service kiosk. Brilliant idea, really.



Ideal world, yes. real world Its the backend where you also gets mistakes. You order the number 5, order before or after you gets the number 4. food preppers put number 4 for you pickup on accident, you may get the number 4.

Goes back to what some said....check your order.


Also surprised no one picked up on this, my tin foil hat did. they will know where you are in radius, date time stamped even. details about data handling...would be nice here. Some good data mining potential there, for good or not so good depending on intent and whose doing it becomes the question.
Rating: 1 Votes
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