Evernote Admits Bug Caused Data Loss for Some Mac Users

evernoteIn an email that's going out to Evernote users this afternoon, Evernote confirms that a serious bug caused "a small number of people" who used the Evernote Mac app to lose data.

The email says that images and other attachments can potentially be deleted when using Evernote for Mac, but text notes are safe.

We have identified a bug in some versions of Evernote for Mac that can cause images and other attachments to be deleted from a note under specific conditions. We believe you are one of a small number of people impacted by this bug. [...]

The bug can occur in the version of Evernote for Mac released in September, and less frequently in versions released since June. In these versions, certain sequences of events, such as skimming quickly through a large number of notes, can cause an image or other attachments to be deleted from a note without warning. Text in notes is not affected.

Evernote recommends those who receive the email update their Mac app immediately to avoid losing data. For those who have already lost data, Evernote says that while it attempted to restore lost data, some attachments could not be automatically restored.

Lost attachments may potentially be accessible through the premium note history feature, so Evernote is providing all affected users with one year of free Evernote Premium service.

Evernote version 6.9.1 and later, available as of October 2, appear to resolve the issue, preventing further data loss. Evernote for Mac version 6.9.0 is affected, including both build 453991 (available from the Evernote website) and 454042 (available from the Mac App Store).

Top Rated Comments

akuma13 Avatar
76 months ago
I've gone from Evernote to OneNote and back to Apple Notes. Notes is more than capable and it's free.
Score: 5 Votes (Like | Disagree)
GeneralChang Avatar
76 months ago
I moved from Evernote to Notes back before Notes was actually good. Now I really don't have any reason to look back.
Score: 5 Votes (Like | Disagree)
Cathode Avatar
76 months ago
At this point, who the hell is still using Evernote? The pricing drove me away, but their terrible forced upgrade practices kept me out.
I do. It has more features than the alternatives and it's worth the $35/year if you use it daily.
Score: 4 Votes (Like | Disagree)
citysnaps Avatar
76 months ago
I was a long-time Evernote user. But with the constant UI updates that worsened clarity and usability significantly, and, Apple Notes becoming more robust, I switched a couple years ago and have never looked back.

Love the simplicity and reliability of Notes across all of my computers and devices. Hope it stays that way. One of my most-used apps.
Score: 3 Votes (Like | Disagree)
hagar Avatar
76 months ago
I used it for years (I even had a Premium account for a while) but the problem was I kept pushing things into it and never got them out again. Somehow it became a junk drawer. With the price changes, I switched to Apple Notes and never looked back.
Score: 2 Votes (Like | Disagree)
mistasopz Avatar
76 months ago
As soon as the price increases were introduced, I switched to Google Keep and never looked back.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone 14 Dummies 1 Feature

Everything Rumored for Apple's September Event: iPhone 14, Apple Watch Pro and More

Friday August 12, 2022 2:34 pm PDT by
There's just about a month to go until Apple holds its annual September event focusing on new iPhone and Apple Watch models. We thought we'd take a quick look at everything that's rumored for Apple's September event to give MacRumors readers a rundown on what to expect when the first fall event rolls around. iPhone 14 The iPhone 14 can probably be described more as an "iPhone 13S" because...
z fold 4 1

Hands-On With Samsung's Latest Foldable Smartphones, the Galaxy Z Fold and Z Flip

Friday August 12, 2022 12:46 pm PDT by
Samsung this week launched its fourth-generation foldable devices, the $1,000 Galaxy Z Flip and the $1,800 Galaxy Z Fold. Though there's no sign of a comparable Apple foldable device on the horizon, rumors suggest prototypes are in the works, so we thought we'd take a look at Samsung's newest smartphones to see what Apple needs to measure up to when a foldable iPhone does come out. Subscribe ...
iPhone 14 Pro Purple Rear Flat MacRumors Exclusive

iPhone 14 Pro: Analyst Believes Storage Will Continue to Start at 128GB Despite Rumored Price Increase

Friday August 12, 2022 7:04 am PDT by
It wouldn't be the month before an iPhone launch without a few back-and-forth rumors, with the latest debate concerning iPhone 14 Pro storage. iPhone 14 Pro render by Ian Zelbo While research firm TrendForce forecasted that iPhone 14 Pro models could start with an increased 256GB of storage, Haitong International analyst Jeff Pu today forecasted that the upcoming Pro models will continue to...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive feature

iPhone 14 Is Just a Few Weeks Away: Three Tips to Prepare for the New iPhone

Wednesday August 10, 2022 4:08 am PDT by
The launch of the new iPhone 14 is just a few weeks away, meaning millions of iPhone customers will soon upgrade their existing iPhone or perhaps get an iPhone for the first time. Exclusive MacRumors iPhone 14 Pro renders by graphic designer Ian Zelbo Whether upgrading from an older model or this is your first iPhone, we've rounded up a few tips to help you prepare for the next flagship...
iPhone 14 Pro Lineup Feature Silver

Kuo: Apple to Increase Prices of iPhone 14 Pro Models

Wednesday August 10, 2022 8:22 am PDT by
Apple plans to increase the prices of iPhone 14 Pro models compared to iPhone 13 Pro models, according to analyst Ming-Chi Kuo. Kuo did not reveal exact pricing for the iPhone 14 Pro models. However, in a tweet today, he estimated that the average selling price of the iPhone 14 lineup as a whole will increase by about 15% compared to the iPhone 13 lineup. In the United States, the iPhone...
top stories 13aug2022

Top Stories: New Battery Percentage Icon in iOS 16, USB-C AirPods Rumor, and More

Saturday August 13, 2022 6:00 am PDT by
This week brought some shocking news for iOS 16 beta testers, with Apple bringing back the iPhone battery percentage to the status bar after a number of years. Other news and rumors this week included word that Apple has started recording portions of its media event planned for next month to introduce the iPhone 14 and Apple Watch Series 8, claims about iPhone 14 Pro pricing and Apple's...