Evernote Admits Bug Caused Data Loss for Some Mac Users

evernoteIn an email that's going out to Evernote users this afternoon, Evernote confirms that a serious bug caused "a small number of people" who used the Evernote Mac app to lose data.

The email says that images and other attachments can potentially be deleted when using Evernote for Mac, but text notes are safe.

We have identified a bug in some versions of Evernote for Mac that can cause images and other attachments to be deleted from a note under specific conditions. We believe you are one of a small number of people impacted by this bug. [...]

The bug can occur in the version of Evernote for Mac released in September, and less frequently in versions released since June. In these versions, certain sequences of events, such as skimming quickly through a large number of notes, can cause an image or other attachments to be deleted from a note without warning. Text in notes is not affected.

Evernote recommends those who receive the email update their Mac app immediately to avoid losing data. For those who have already lost data, Evernote says that while it attempted to restore lost data, some attachments could not be automatically restored.

Lost attachments may potentially be accessible through the premium note history feature, so Evernote is providing all affected users with one year of free Evernote Premium service.

Evernote version 6.9.1 and later, available as of October 2, appear to resolve the issue, preventing further data loss. Evernote for Mac version 6.9.0 is affected, including both build 453991 (available from the Evernote website) and 454042 (available from the Mac App Store).

Top Rated Comments

akuma13 Avatar
98 months ago
I've gone from Evernote to OneNote and back to Apple Notes. Notes is more than capable and it's free.
Score: 5 Votes (Like | Disagree)
GeneralChang Avatar
98 months ago
I moved from Evernote to Notes back before Notes was actually good. Now I really don't have any reason to look back.
Score: 5 Votes (Like | Disagree)
Cathode Avatar
98 months ago
At this point, who the hell is still using Evernote? The pricing drove me away, but their terrible forced upgrade practices kept me out.
I do. It has more features than the alternatives and it's worth the $35/year if you use it daily.
Score: 4 Votes (Like | Disagree)
citysnaps Avatar
98 months ago
I was a long-time Evernote user. But with the constant UI updates that worsened clarity and usability significantly, and, Apple Notes becoming more robust, I switched a couple years ago and have never looked back.

Love the simplicity and reliability of Notes across all of my computers and devices. Hope it stays that way. One of my most-used apps.
Score: 3 Votes (Like | Disagree)
hagar Avatar
98 months ago
I used it for years (I even had a Premium account for a while) but the problem was I kept pushing things into it and never got them out again. Somehow it became a junk drawer. With the price changes, I switched to Apple Notes and never looked back.
Score: 2 Votes (Like | Disagree)
mistasopz Avatar
98 months ago
As soon as the price increases were introduced, I switched to Google Keep and never looked back.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone 15 Pro FineWoven

Apple Reportedly Stops Production of FineWoven Accessories

Sunday April 21, 2024 6:03 am PDT by
Apple has stopped production of FineWoven accessories, according to the Apple leaker and prototype collector known as "Kosutami." In a post on X (formerly Twitter), Kosutami explained that Apple has stopped production of FineWoven accessories due to its poor durability. The company may move to another non-leather material for its premium accessories in the future. Kosutami has revealed...
Provenance Emulator

PlayStation and SEGA Emulator for iPhone and Apple TV Coming to App Store [Updated]

Friday April 19, 2024 8:29 am PDT by
The lead developer of the multi-emulator app Provenance has told iMore that his team is working towards releasing the app on the App Store, but he did not provide a timeframe. Provenance is a frontend for many existing emulators, and it would allow iPhone and Apple TV users to emulate games released for a wide variety of classic game consoles, including the original PlayStation, SEGA Genesis,...
iOS 17 All New Features Thumb

iOS 17.5 Will Add These New Features to Your iPhone

Sunday April 21, 2024 3:00 am PDT by
The upcoming iOS 17.5 update for the iPhone includes only a few new user-facing features, but hidden code changes reveal some additional possibilities. Below, we have recapped everything new in the iOS 17.5 and iPadOS 17.5 beta so far. Web Distribution Starting with the second beta of iOS 17.5, eligible developers are able to distribute their iOS apps to iPhone users located in the EU...
maxresdefault

Apple Announces 'Let Loose' Event on May 7 Amid Rumors of New iPads

Tuesday April 23, 2024 7:11 am PDT by
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of "Let Loose" and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more ...
Apple Vision Pro Dual Loop Band Orange Feature 2

Apple Cuts Vision Pro Shipments as Demand Falls 'Sharply Beyond Expectations'

Tuesday April 23, 2024 9:44 am PDT by
Apple has dropped the number of Vision Pro units that it plans to ship in 2024, going from an expected 700 to 800k units to just 400k to 450k units, according to Apple analyst Ming-Chi Kuo. Orders have been scaled back before the Vision Pro has launched in markets outside of the United States, which Kuo says is a sign that demand in the U.S. has "fallen sharply beyond expectations." As a...