iOS 10 Bug Breaks Kwikset Kevo's Touch-to-Open Functionality

Tuesday September 13, 2016 7:36 am PDT by Joe Rossignol

Kwikset has announced that its Kevo smart lock's touch-to-open technology will only work on iOS 10 if the Kevo app is open and visible on an iPhone's screen, due to a bug related to Bluetooth LE peripheral mode.

Kwikset said it is working closely with Apple to support a solution that will restore the functionality as quickly as possible. iOS 10 will be publicly released later today, so the fix will likely be included in a subsequent software update.

In the meantime, Kwikset offers some temporary solutions for continuing to use Kevo's touch-to-open functionality:

- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen and touch the Kevo smart lock on your door
- When at your door, open the Kevo app on your iOS phone or smart device, making sure you can see the app on your device screen, and use the app to lock and unlock the door (In Home Locking and Unlocking)
- If you have a Kevo key fob, the Touch-to-Open functionality of Kevo will still work

Kwikset said the iOS 10 bug does not affect the security of Kevo smart locks, while the sending, receiving, and revoking of eKeys is also not affected.

Update: Kwikset says iOS 10.0.2 addresses the bug. The update fully restores Touch-to-Open functionality.

Tags: Bluetooth LE, Kwikset

Top Rated Comments

Chuck Kostalnick

60 months ago

Wow, I sure hope the three people who bought this product see this article.

Score: 30 Votes (Like | Disagree)

6836838

60 months ago

They could upgrade to a standalone metal key. No batteries required and not impacted by software failure. My metal key is revolutionary!

Score: 13 Votes (Like | Disagree)

Kaibelf

60 months ago

Kind of late in the game for them to let people know this. Certainly they had access these past many months.

Score: 12 Votes (Like | Disagree)

twochoicestom

60 months ago

The keys to my home are where I draw the line on relying on software. I'll take my chances with an old fashioned key and an old fashioned lock thanks very much.

Score: 8 Votes (Like | Disagree)

konqerror

60 months ago

Kind of late in the game for them to let people know this. Certainly they had access these past many months.

Could be equally Apple's fault. I filed a simple UI corruption bug back in public beta 2. The back button disappears and you get stuck in a contact and you have to force close Mail to get out. Replicated over two devices. It's still there in GM.

Score: 4 Votes (Like | Disagree)

Wondercow

60 months ago

. . . restore the functionality as quick as possible

Paid writers, and their editors, should know when to use adverbs: quickly, not quick.

Score: 4 Votes (Like | Disagree)

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