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Apple Says Over-the-Air iOS 10 Update Issue is Fixed

ios10softwareupdateIn a statement given to BuzzFeed's John Paczkowski, Apple says the issue that was causing iOS 10 updates installed over-the-air to fail on some iPads and iPhones has been resolved, making it safe to resume iOS 10 downloads.
"We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.
Shortly after iOS 10 was released, a number of people who attempted to install iOS 10 using an over-the-air download saw their installation fail, effectively bricking devices until plugged into iTunes for an update or restore. For people who are not near a computer or who do not own one, this is a significant problem.

Users who were already affected by the problem will need to continue on with the restore process using a computer, but new users who attempt to install the update should not run into the problem.

Apple recommends creating a backup before installing any new iOS update, and those worried about having the install fail can instead download the update through iTunes, an installation method that has not been affected.



Top Rated Comments

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32 months ago
Replace your laptop with an iPad Pro...

Plug into iTunes to update your iPhone though.

Brilliant.
Rating: 46 Votes
32 months ago
I can't wait till tech companies start pumping out automobiles lol
Rating: 41 Votes
32 months ago
This is not the first time this has happened. This is a hugely popular product from a $0.5 T company.

Totally unacceptable. This is a very serious issue. There needs to be process changes, not just "we apologize".
Rating: 41 Votes
32 months ago




Users who were already affected by the problem will need to continue on with the restore process using a computer


You got to love the irony. Wires which Apple are so obsessed with getting rid of is the only way to fix Apple's screwup.
Rating: 29 Votes
32 months ago
Don't get me wrong, Craig F. is a great presenter and has awesome hair, but as head of software, his QA is terrible. Scott Forstall was boring and iOS 6 was a dud (feature-wise) but he produced very stable iOS releases.
Rating: 28 Votes
32 months ago

Don't get me wrong, Craig F. is a great presenter and has awesome hair, but as head of software, his QA is terrible. Scott Forstall was boring and iOS 6 was a dud (feature-wise) but he produced very stable iOS releases.


Anyone with a technical background knows that blaming Craig, Tim, or anyone else for these types of issues is a waste of time. This is technology. Sometimes bad things happen. You can try really hard to mitigate them, but it isn't as simple as people make it out to be.

Could Apple be better? Sure. Do we need to call for someone's head every time there's a glitch? No.
Rating: 24 Votes
32 months ago
I love how much Apple downplays serious issues. I'm sure for those "small number of users", having a completely unusable phone for hours is nothing minor. Especially those that weren't able to connect to their computer via iTunes to restore it.
Rating: 23 Votes
32 months ago
Thank god Apple hasn't abandoned the Mac line... oh wait..
Rating: 18 Votes
32 months ago
Countdown until the rage spills over into this one about how it wasn't a small number of users, specifically from people that have no actual data on the issue.

RAGEEEEEEEEE!
Rating: 14 Votes
32 months ago
Apple Corporate Offices (Tim office)

(Barging in the office)
Dr Dre: My phone ain't working, Dawg?
Tim: What happened?
Dr Dre: This iOS 10 update, yo! I clicked the upidy update button and now my shiz is all like music logo, son! No Siri..nothin!
Tim: It wants you to connect it to iTunes......on a Mac?
Dr Dre: You got a Mac back there?
Tim: Huh! No, a Mac? I have an iPad Pro. This is the post PC era!
Dr Dre: Post PC my....
(Jonny enters)
Jonny: I had some inspiration last night from raindrops....iPhone 7S....bigger antenna bands. More obvious....
Tim: Jonny....that's just.....we need a Mac.
Jonny: .... (laughing) a Mac? Sorry, I don't use Macs anymore. It's the post PC era you know!
Tim: Let's ask Eddy.

(in Eddy's office)
Tim: Eddy I need to use your Mac.
Eddy: Sorry, Tim. I don't have anything in here.
Tim: Wait. Where is your iPad?
Eddy: I do all my work from this Watch.
Tim: What?
Eddy: Messages lets me send my heartbeat to Phil!
Tim: (stunned) That......I don't have time. Lets go to Craig's office.

(in craigs office)
Tim: Craig, can we use your iMac? Dre's phone isn't working.
Craig: Thought this was the post PC era. iPad can't fix it? Watchband?
Tim: I'm not having this discussion, just restore Dre's phone.
Craig: Sign off on this 2017 MacBook Pro with Skylake and Dre can be rocking with his crappy Beats headphones in minutes.
Tim: Fine.
Craig: Say it!
Tim: No! I Won't!
Craig:.....say it. No iPhone for Dre...or half the world.
Tim: This is not the post PC era. I still need my Macintosh
Craig: (pickups phone and dials someone) Okay guys, put out the good update. See gentleman, the guy with the password to the source code controls the company. Keep it up with the Post PC era crap and I just might open source Mac OS 9. Wouldn't that drive all you forward thinkers nuts. Mac OS 9 on Intel...ya...Jonnys trash can running the Oscar the grouch trash can extension. Bet that would make you uncomfortable. He does love trash. Now get out of my office.
Rating: 13 Votes

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